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  #1  
Old 12-19-2015
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Default "Sorry we can't move forward. We couldn't verify your account.

Hi everyone,

I just wanted to see if anyone has gotten this message lately over christmas,

"Sorry we can't move forward. We couldn't verify your account. If you need help you can send us an email or call."

Just keep in mind, its me buying stuff not selling. Just want to hear from both ends from buyers and sellers.

PP system is worst than Congress we had 2 years ago. Jeez.

Any solutions would be great. Thanks
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  #2  
Old 12-19-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

How old is the account?
Have you used it before without any issues?
From my experience this usually has to do with the age of the account and/or how familiar paypal are with the device youre using.
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Old 12-19-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

Was that paypal associated with a suspended selling account?

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Old 12-19-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

Nope made by the professional at the market. Although it's in infancy stage.

Not associated with a suspended account.
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Old 12-19-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

It's less than 30 days. What the average time now for noob accounts
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Old 12-19-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.



Any time up to 3 months and/or whenever paypal thinks your account has some trust.

Do I gather this might have been the first transactions after purchase?
Different scenario, imo.

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Old 12-19-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

Yep first transaction and purchase. I think another thing is bank account quality not saying using vba. Although I believe I stick to using the big ten banks. I would of been fine. I believe the online banks are garbage
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Old 12-19-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

Do I need to wait 24 hours and clear the cookie?
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Old 12-19-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

Sorry for all the questions..

What was the amount? (roughly speaking). That has a bearing as well.

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Old 12-19-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

Quote:
Originally Posted by littleredengine07 View Post
Do I need to wait 24 hours and clear the cookie?
You could, I probably wouldn't, I'd try and make a couple small purchases first then wait a bit.
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Old 12-20-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

@brandnewboss thanks it's looks like the route I'm going to have to take. Will keep you guys updated
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Old 12-20-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

Quote:
Originally Posted by GreenBean View Post
Sorry for all the questions..

What was the amount? (roughly speaking). That has a bearing as well.


500$ it's werid I was able to check out with certain things but not others.
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Old 12-20-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

Too high as a first transaction.... Had several others talk about this.

Keep in mind, paypal are lookong for trust.
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Old 12-20-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

Thanks gb it's what I thought. Just going to browse and buy the small things and let the account cool down if anything
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Old 12-20-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

I believe PP and eBay instituted this month. Last was good. It sad they are limited both sides now and making life for us harder.
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Old 12-20-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

The account is way too new and the amount way too high. Theres no way youd be able to pull off such a transaction.
Do a few very small transactions (under $10) and wait for awhile - and by awhile I dont mean a day or two.
And no do NOT clear the cookies. The cookies are how ebay and paypal recognize the account. Clear those and youll run into a new problem of them not recognizing the device youre using.
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Old 12-20-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

Its a pain. I have an account thats just stuck in an endless loop of security questions.

This new layout and security nonsense is horrid
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Old 12-20-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

You also have to understand that during the holidays, PayPal, Amazon and eBay are all on high-alert for fraud. Tis' the season after all. But for a new account, $500 is too large a transaction. Especially if not shipping to the address of the account holder. Solkor is right, you have to have a few small transactions first, THEN you can raise the amounts.
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  #19  
Old 12-20-2015
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Default Re: "Sorry we can't move forward. We couldn't verify your account.

@jeffweico, I notice that in the change of system it's like on steroids. At this point do I just wait it out or that accounts done like fried eggs
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