Parcelforce repeated delays with goods

[GreenBean]

It's them protecting the UK.

Bless

[Ant]

Least they could do is work at little faster though eh alot of not happy chappys with their slow ass procedures :P

[chambo]

Hi Guys

I have the same problem, could anybody give me some advise on this? I have rang parcelforce several times but it's like talking to a brick wall!! lol info is as follows

17-05-2012 15:12 International Hub Awaiting Customs clearance
17-05-2012 14:54 International Hub Received and processed
14-05-2012 19:11 International Hub Awaiting Customs clearance
14-05-2012 19:10 International Hub Received in destination country
11-05-2012 22:24 Delivery Agent - EMSEVT WUHAN EMS Forwarded for export
10-05-2012 15:50 Delivery Agent - CHINA Collected from customer

it's now the 23rd. should i start getting worried??

Cheers

[plymgary]

Originally Posted by chambo

Hi Guys

I have the same problem, could anybody give me some advise on this? I have rang parcelforce several times but it's like talking to a brick wall!! lol info is as follows

17-05-2012 15:12 International Hub Awaiting Customs clearance
17-05-2012 14:54 International Hub Received and processed
14-05-2012 19:11 International Hub Awaiting Customs clearance
14-05-2012 19:10 International Hub Received in destination country
11-05-2012 22:24 Delivery Agent - EMSEVT WUHAN EMS Forwarded for export
10-05-2012 15:50 Delivery Agent - CHINA Collected from customer

it's now the 23rd. should i start getting worried??

Cheers

I wouldn't be getting worried. Mine has been awaiting clearance since the 15th. I think the best we can hope for is that they'll hurry up and any customers we have won't cancel their orders in the meantime!

Parcelforce are useless when you contact them. I prefer Revenue and Customs 08450109000 and then I think it's option 3 and then 2?

[Hubber]

Hi everyone I'm new to this.
Thanks for your posts they've been helpful.
I think I'm being a bit impatient but my parcels don't usually take this long via EMS.


Parcel tracks:
Date Time Location Tracking Event
17-05-2012 19:52 International Hub Awaiting Customs clearance
17-05-2012 19:46 International Hub Received in destination country
16-05-2012 18:43 Delivery Agent - HONG KONG - PTT Forwarded for export
16-05-2012 18:08 Delivery Agent - HONG KONG Collected from customer

From what I've seen in here some of you have been waiting longer than me.
This olympics is just going to slow down business for me. Fingers crossed on the customs charge then aye!

[mrb]

New to these forums...just been reading this thread as I also have a package stuck in customs clearance. Thought I would let you all know - I just spoke to a very helpful man at HMRC...he said that they have had problems between Parcelforce and UKBA (mentioned possible staff shortages - who knows).

Anyway they have a backlog. He told me that that staff at HMRC have just received an email today (Thurs 24th May) saying that they are now up to processing packages which arrived on the 17th. Mine arrived on the 18th, and he said it would almost certainly be processed tomorrow (of course then there are the possibility of charges etc though, so might not actually receive it for a while...)

Anyway, by the sounds of it this is a temporary problem, but may go on for a week or two yet. Hope this helps.

[Ant]

Mine was awaiting customs clearance on the 14th, so should it clear up this weekend? if there onto parcels from the 17th now or it said received and processed on the 18th so maybe still not got to mine ? ?

[biggesmalls]

Your packages will be delayed for up to 15 days ,as customs are checking the paperwork on all the packages and charging when needed at the moment ,you dont need to worrie and phoning them will not make a difference.


Its not about the olympics its about packages not been charged for duty and because of all the bonus"s the uk border agenvy have been getting(3.5 million) and people moaning about it

The olympics will only effect people getting post in london

[Ant]

Alright that is good news then im nowhere near there , mine is marked with value of 20$ and about 1.2kg in weight i shouldnt get charged much , if i even get charged hopefully

[RRP]

Mine landed in the UK on the 13th and is still in customs! :( No sign of charging or anything though. It's weird. I will give it to Monday because then it will be exactly 15 days and then I will call them. I'm a bit hesitant to call them though because lets just say I haven't got the most legit parcel lol. But surely it would have been seized by now if it was going to be seized and charged by now if it was going to be charged?

[powerjam]

Originally Posted by fiffy

Just thought I would update as it may be of use to someone but my package was seized- I didn't think there would be a problem as it was a small single item! Guess I was wrong! I have heard there are major crackdowns happening with UK customs? Has anyone else heard this?

its not a crack down it was a 14 DAY stop & search everything... there only checking to make sure the correct duty is being paid on items.
I had a item come in on May 1st and i will be receiving it tomorow (May 28th)...
ALL items that came in between May 1st - May 14th are being held and opened and searched and you will either get a customs charge, a letter asking for a correct invoice or if all is legit... it will be released with out charges, but just be patiant and it will go thru... unless it is something well dodgey lol

[Ant]

Mine hasnt moved yet either from received an process , whats in my parcel is abit dodgy but its been goin through for the past year with no problems once a week had one opened once too but still received it no problems. this is longest time ever i have waited and i have no money to pay bills rent loans till it lands at my door :( PF single handedly making me fall flat on my face with no back up plans

[RRP]

Originally Posted by Ant

Mine hasnt moved yet either from received an process , whats in my parcel is abit dodgy but its been goin through for the past year with no problems once a week had one opened once too but still received it no problems. this is longest time ever i have waited and i have no money to pay bills rent loans till it lands at my door :( PF single handedly making me fall flat on my face with no back up plans

I'm really sorry to hear that mate. Mine too is on 'recieved and processed'. What date was yours recieved and processed?

[boxing legend 1001]

hi new to this site i also have on recieved and processed arrived uk 13th and recieved and processed on 16th so in same boat . i also had same package same weight same day go through straight away but this one didnt . Do you all feel it ok to send now if only stopping 1may to 14th. Thanks

[Ant]

On the 18th it was received an processed, 14th was awaitin clearance, still says ' in progress ' PF would of been informed by now if it was seized wouldn't they ? This month just a bad time to order goods eh haha, my suppliers if need be should re-send it back out if it does end up stopped hopefully

[RRP]

Originally Posted by Ant

On the 18th it was received an processed, 14th was awaitin clearance, still says ' in progress ' PF would of been informed by now if it was seized wouldn't they ? This month just a bad time to order goods eh haha, my suppliers if need be should re-send it back out if it does end up stopped hopefully

Mine arrived in the country on the 13th and has been stuck on recieved and processed since the 16th, so 2 days before you. I will let you know when my clears and then you will probs have to add 2 days onto that to have a rough estimate to when yours will. But your right, I think if they were going to be seized or even charged we would have known my now. Hopefully we make a clean getaway from customs lol.

[Ant]

Yeah hopefully, ive been getting the same thing for a year every couple weeks ive had it opened once but they havent broken the foil pack which the reasearch chemicals are in , they always put documents inside which make it look legit enough lol

[hirdschemicals]

well the first package what landed here mine was 20th, mine was after 14th may so why is it mine is still been held? is due to the backlog?
21-05-2012 11:16 International Hub Received and processed
20-05-2012 18:03 International Hub Awaiting Customs clearance
20-05-2012 18:02 International Hub Received in destination country

[hirdschemicals]

well got some news on one of my packages, but how can this one which came 4 days later than the first 4 be coming through first? Help please have my other been seized?

28-05-2012 11:47 International Hub Forwarded for UK processing
28-05-2012 11:44 International Hub Received and processed
24-05-2012 13:40 International Hub Awaiting Customs clearance
24-05-2012 13:39 International Hub Received in destination country
20-05-2012 10:21 Delivery Agent - EMSEVT QINGDAO Forwarded for export
19-05-2012 19:57 Delivery Agent - CHINA Collected from customer

[so_frustrated]

I'm also waiting for a rather large parcel from Japan and it is taking FOREVER! :( I called customs this morning who confirmed that it cleared customs midday on Sunday 27/5, and it's now with Parcelforce. So I called Parcelforce who insist that customs still have it. Argh it's driving me mad!

27-05-2012 13:55 International Hub Awaiting Customs Charging
20-05-2012 21:51 International Hub Awaiting Customs clearance
20-05-2012 21:40 International Hub Received in destination country
19-05-2012 01:52 TOKYO INT BAG Forwarded for export
18-05-2012 18:00 Delivery Agent - JAPAN Collected from customer

[so_frustrated]

Okay another update - I rang our local Parcelforce depot and the lady advised that my parcel is due to arrive at their depot tonight between 10pm and midnight (don't know how she knows this). Keeping my fingers crossed that they're not feeding me a load of bull...

[RRP]

Right something really odd has happened on mine. My tracking info is all the same still and has not updated in almost 2 weeks BUT the 'last tracked at' has changed from international hub to national hub! But nothing on any tracking info says national hub. I've never seen anything like this before. Anyone here have a clue about this?