Parcelforce repeated delays with goods

[darksky911]

Last March I got 1 parcel cellphone cases seized for the brand logo (300pcs). I already received a letter 2 weeks later.
And now after 2 months I got 1 more letter this morning with 8 pages. (this to officially notify you that U.S. Customs and Border Protection seized the property bla..bla...bla...) and asks me sign the form which they attach with the letter and send it back to them within 30days.
In fact, I am not stupid that sign and send it back... Just want to know what will they do after that 30days. any recommend?

PS: I'm still using that seized address until now and received other 20 parcels without any problem for the same cellphone cases. but now thinking to change to another address.

[powerjam]

Originally Posted by biggesmalls

I had the same yesterday it will mean your going to have to pay charges

Hi big.
How long was your item held? Mines been there a while now. What sort of charge did you get if you dont mind me asking and how was you notified???
Iv rang parcelforce 2 times and told both times item thay have not cleared customs yet and can anything from 1hr upto 1 month :(

[teedon]

Originally Posted by darksky911

Last March I got 1 parcel cellphone cases seized for the brand logo (300pcs). I already received a letter 2 weeks later.
And now after 2 months I got 1 more letter this morning with 8 pages. (this to officially notify you that U.S. Customs and Border Protection seized the property bla..bla...bla...) and asks me sign the form which they attach with the letter and send it back to them within 30days.
In fact, I am not stupid that sign and send it back... Just want to know what will they do after that 30days. any recommend?

PS: I'm still using that seized address until now and received other 20 parcels without any problem for the same cellphone cases. but now thinking to change to another address.

It is not smart way to use the seized address to receiveing the goods,it is not worth trying it within 6 months .Why donot you use a new address to make the risk to be much less as possible as you can.

1 letter may not give you a big problem but if more coming,nobody can assure the result.

[GreenBean]

Originally Posted by rsot

Take a pm too to understand what's going on with the products.

What is this?

Lack of sleep?

[levi6482]

Hi peeps have just ordered few bits & bobs via ems & dhl & will prob order some more today. Let me know the outcome of ur items being delivered or not please & i will do the same. cheers

[powerjam]

Originally Posted by GTB

ok it aint been seized yet then bud

keep the faith

if it says handed to customs and the status says delivered then its gone

give parcelforce a call...ask them what the situation is?

Iv rang parcelforce everyday now for the last 3 days and only had "its awaiting clearence" has anyone had a parcel seized and if so how does it all work?

Cheers x

[GTB]

yeah when its seized it will say handed to customs

status will be delivered

[powerjam]

Originally Posted by GTB

yeah when its seized it will say handed to customs

status will be delivered

What then? Do you get a letter? Fine? Asked to come in? What happens after a parcel is seized? Do thay just get destroyed or what?

[GTB]

maybe you get a letter..maybe not

if you do just ignore

yeah they destroy....they say they do anyways but if i was a customs official i would be taking that sh*t home and banging it on ebay

[bigbill]

Just an update on mine:

17-05-2012 02:02 International Hub Forwarded for UK processing
17-05-2012 02:00 International Hub Revised charges to be paid
16-05-2012 09:50 International Hub Awaiting Customs Charging
09-05-2012 13:18 International Hub Awaiting Customs clearance
09-05-2012 13:15 International Hub Received and processed
07-05-2012 18:02 International Hub Awaiting Customs clearance
07-05-2012 18:01 International Hub Received in destination country
05-05-2012 03:08 Delivery Agent - SHANGHAI - PTT Forwarded for export
04-05-2012 20:43 Delivery Agent - CHINA Collected from customer

Think this is a news customs charging this and they probably have a huge backlog of packages. I am going to use DHL only from now! Looks like we should all be getting our packages anyway! Forwarded for UK processing means forwarded to local depot, this usually take 10-14 hours for mine so should be delivered tomorrow unless i have to pay charges prior to delivery....

[Ebayorbust]

Parcelfarce will hold the package until the charges are paid.

[bigbill]

I didn't know that ebayorbust... never even had to pay customs charges with parcelforce?EMS before! I shall phone and pay charges as soon as its gets to depot...

[GTB]

you can call parcelforce and pay it

[RRP]

Hi Guys, I have items caught up too,

these are my tracking events

16-05-2012 13:29 International Hub Received and processed

13-05-2012 22:57 International Hub Awaiting Customs clearance

13-05-2012 22:56 International Hub Received in destination country

12-05-2012 01:17 Delivery Agent - GUANGZHOU - PTT Forwarded for export

11-05-2012 18:58 Delivery Agent - CHINA

It's the first time i've ordered from this particular seller and my first thoughts are that there was a problem with the customs form but it seems that customs are unfortunately going through a stage of tightened security.
What's different from my tracking info is the fact that most others seem to be 'Awaiting customs clearance or charges' a minute after being 'recieved and processed' but mine hasnt, its been 20+ hours and mine still hasnt so i am really unsure to whats next.

But something is definately wrong or different as parcels usually get 'recieved and processed' at the national hub not the international hub, which would lead me to believe that all our parcels are still heavily in customs :( I seriously hope I dont lose this parcel, i am in for a serious amount of money down the drain.

[powerjam]

just had some movement on one of mine...


17-05-2012 15:15 International Hub Awaiting Customs Charging
11-05-2012 11:22 International Hub Awaiting Customs clearance
08-05-2012 20:06 International Hub Awaiting Customs clearance
08-05-2012 20:05 International Hub Received in destination country
06-05-2012 22:51 Delivery Agent - BEIJING - PTT Forwarded for export
06-05-2012 16:16 Delivery Agent - CHINA Collected from customer


hopefully only have a small charge and have the item soon?????

[GTB]

get them rang up and get it paid over the phone bud!

[powerjam]

@ RRP.... from what i can see of yours, it looks like a knormal posting, thats what mine knormally do, some times go thru strate away but some times i have to wait (longest has been 14 days)...
this time thou the items keep getting handed back into customs for clearence OVER AND OVER... its doing my nut in lol

[powerjam]

Originally Posted by GTB

get them rang up and get it paid over the phone bud!

nice 1...il ring them 2moz and get it sorted, is it customs or parcel force i need to ring???

[GTB]

keep us posted

[powerjam]

Originally Posted by GTB

keep us posted

sure will... is it parcelforce i need to ring? and thanks again

[rockafella]

I have experience of importing for nearly 10 years.

I too have a couple of parcels stuck in customs, and I have maybe only once seen parcels clear customs and then go back into customs again, like is happening to a few in this thread aswell as me.

I had two parcels delivered on monday and tuesday with maybe a day or two delay, so it started for me only this week.

I thought they could be seized, but from this thread I can see the parcels are being identified for charges, and the delay is them having the charges applied.

I have seen customs have a purge a few times where they check to charge everything that goes through, and it seems that is what they are doing coupled with the fact the Olympics is around the corner and that is definitely going to affect the time it clears customs for the next few months.

If your parcel has charges applied you are home free, you don't pay customs direct, wait till the parcel arrives at your local depot, then ring up Parcelforce and pay the fees.

[powerjam]

I hope so... how do thay calculate the charges? Are the parcels opened???