I'm going to try and get my money back from the supplier but have a bad feeling I won't. The letter is asking me to sign it, agreeing to forfeit the items so they can be disposed of, or if i don't sign it, they will dispose of it in 30 days anyway. It doesn't mention appealing the decision on the letter but I looked it up on the HMRC site. After all, it is only 1 item so I thought maybe i'd be within half a chance of getting the item?
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