DHL-Clearance Event

[Jocelynlaw]

I shipped two bills from HK to Lisbon. Both of them is like this,

Clearance event
Monday, January 05, 2015 at 10:08
Origin Service Area:
HONG KONG - HONG KONG - HONG KONG
Further Detail:
Clearance is pending while waiting for the arrival of all piece(s) of a multi-piece shipment
Next Step:
Clearance will resume once all pieces are consolidated. A DHL representative shall attempt to contact the importer or shipper if required

Does anyone met this before? how long would my customer received the goods?

[rsot]

What is the status of the other package tracking number? (Is it different?)