Seller Refuses Return on Damaged Camera, claims I damaged it/swapped it

lucy · #1 03-01-2018

I received a camera from a seller on Ebay, who in his listing had 'in excellent condition'...'only used once'

Received the camera, its damaged, the lens area is damaged big dent, the battery does not hold the charge and there are scratches on the camera.

The Seller is refusing a return, claiming I've damaged the camera myself and sent in pictures of a different camera and he sent the camera in mint condition and it was witnessed by a 3rd party.

The camera was clearly not as described and its damaged, I've yet to raise it a dispute what can I do?

I've paid nearly £350 for a damaged camera and the seller is calling me a liar, why on earth would I damage a camera!! Help me please guys :-)

phaz0rz · #2 03-01-2018

You're entitled to a return regardless of what the seller says. Initiate the process.

rsot · #3 03-01-2018

Quote:

Originally Posted by phaz0rz

You're entitled to a return regardless of what the seller says. Initiate the process.

Keep in mind this post of lucy: http://www.aspkin.com/forums/uk-ebay...ll-seller.html

Lucy, you wrote: The Seller is refusing a return, claiming I've damaged the camera myself and sent in pictures of a different camera and he sent the camera in mint condition and it was witnessed by a 3rd party. He has shown proof?

GreenBean · #4 03-01-2018

Lucy, are you not actively selling these days?

:

lucy · #5 03-01-2018

The seller is refusing the return, he is saying that I've damaged the camera, which is lie and he knows it.

Quote:

Originally Posted by rsot

Keep in mind this post of lucy: http://www.aspkin.com/forums/uk-ebay...ll-seller.html

Lucy, you wrote: The Seller is refusing a return, claiming I've damaged the camera myself and sent in pictures of a different camera and he sent the camera in mint condition and it was witnessed by a 3rd party. He has shown proof?

GreenBean · #6 03-01-2018

Lucy, please tell us Do you really not know what to do?

lucy · #7 03-01-2018

I find it insulting the seller claims I've damaged the camera, all he is trying to do is wiggle his way out of this.

I've never had to deal with an issue like this, because I tend to sell and only buy items for myself that I need.

How would you suggest taking this further? A honest seller would accept a return and admit he sold a damaged item, but because of the high value of money involved he is refusing.

Quote:

Originally Posted by phaz0rz

You're entitled to a return regardless of what the seller says. Initiate the process.

lucy · #8 03-01-2018

GreenBean, I've asked the seller for a return, through the return option that was available, as seller did not accept returns.

I'm angry at the seller accusing me of damaging the camera and sending in ⊗⊗⊗⊗ pictures. He claims it was mint condition and only used once, the damage to the camera indicates otherwise.

Quote:

Originally Posted by GreenBean

Lucy, please tell us Do you really not know what to do?

yankee · #9 03-01-2018

Based on your last thread, you are the abusive one here. Shame on you. I hope the seller does not continue to be your victim and you loose these funds for being a ****ty person. This forum is about selling on ebay, not ****ing over sellers.

JamesNorth101 · #10 03-01-2018

I thought in your last thread you decided you didn't want to pay for this camera and you were cancelling the sale? Seems like a u-turn

GreenBean · #11 03-01-2018

Answer the questions I ask now.

Did you send photos of the damage? Who witnessed them, the third party you mention?

Have you ever got upset with anyone? Best thing is to relax. Time to be “cool”

GreenBean · #12 03-01-2018

Quote:

Originally Posted by JamesNorth101

I thought in your last thread you decided you didn't want to pay for this camera and you were cancelling the sale? Seems like a u-turn

Nope, that was the 200 quid camcorder she no longer wanted because she really did not read the listing properly. Her daughter advised her she was being overcharged for the item. It old and out of date

Now, we have a camera.

lucy · #13 03-01-2018

This is different, the seller cancelled the sale on that. Is anyone going to help on this?

Quote:

Originally Posted by JamesNorth101

I thought in your last thread you decided you didn't want to pay for this camera and you were cancelling the sale? Seems like a u-turn

JamesNorth101 · #14 03-01-2018

Maybe best to use Amazon for future purchases? Or go to a shop?

lucy · #15 03-01-2018

Your right, I am uspet, I received a damaged item, now seller refuses a return, saying I damaged the item myself. Sent picture to seller of damage, seller claims pictures are ⊗⊗⊗⊗. Seller claims item sent in mint condition and seen by 3rd party.

Seller is claiming i swapped the item so he does not refund me, I have the item in the original condition it was sent and all serials match, he is talking out of his ass

I'm a seller myself and never treated a buyer like this

Quote:

Originally Posted by GreenBean

Answer the questions I ask now.

Did you send photos of the damage? Who witnessed them, the third party you mention?

Have you ever got upset with anyone? Best thing is to relax. Time to be “cool”

GreenBean · #16 03-01-2018

Quote:

Originally Posted by lucy

This is different, the seller cancelled the sale on that. Is anyone going to help on this?

You are kidding?

Your questions have been answered with every post.

It is not our fault you made the wrong choices.

The second post in the thread started off with the correct reply.

I, for one am still waiting for a response to the statement ‘it was witnessed by a 3rd party.’.

Again, settle down and try replying properly.

phaz0rz · #17 03-01-2018

If they won't accept a return on eBay, start a Paypal claim or a chargeback.

I hate to recommend those steps but if you've legitimately been ripped off there are steps you can take to be made whole.

GreenBean · #18 03-01-2018

Quote:

Originally Posted by lucy

This is different, the seller cancelled the sale on that. Is anyone going to help on this?

So you did not even have the GRACE and COURTESY to update the thread.
‘
It was nice the seller did cancel the sale.

But you?

lucy · #19 03-01-2018

My mind is all over the place, this has really stressed me out, I've spent alot of money only to receive a damaged item and when I've shown a picture of the damage I get called a liar by the seller.

3rd party is sellers friend who seller claims saw item in mint condition.
I'm a seller myself and never told any buyer wanting a refund they are a liar or making it all up.

I recently accepted a return on an item I sold, all nicely done but this seller is being stubborn

Quote:

Originally Posted by GreenBean

You are kidding?

Your questions have been answered with every post.

It is not our fault you made the wrong choices.

The second post in the thread started off with the correct reply.

I, for one am still waiting for a response to the statement ‘it was witnessed by a 3rd party.’.

Again, settle down and try replying properly.

Gladiator · #20 03-01-2018

So you buy one and cancel it, buy another and it’s allegedly damaged? Maybe try going to Best Buy and getting a new item.

rsot · #21 03-01-2018

Quote:

Originally Posted by phaz0rz

If they won't accept a return on eBay, start a Paypal claim or a chargeback.

I hate to recommend those steps but if you've legitimately been ripped off there are steps you can take to be made whole.

Nice of you phaz to provide the info - I (along with others) are a bit...leery of this claim.

rsot · #22 03-01-2018

Quote:

Originally Posted by lucy

This is different, the seller cancelled the sale on that. Is anyone going to help on this?

Contact eb and pp and go from there lucy. Forum is more geared for sellers, as you know.