Return after buyer has worn and damaged item?

[arronb2009]

Hi

I sold an item on march the 9th a pair of trainers and today 30th of may the buyer messages me saying he has ripped the shoe and wants a full refund asap

I contacted eBay right away and they said he doesn't have a leg to stand on and they will close a case in my favour and remove any negative feedback if and when he leaves it.

But the buyer is insisting he will only open a case through PayPal and not eBay, can someone tell me why he's so keen to do this? I am guessing they will side with him and refund him?

Thanks

[JamesNorth101]

He will need to open it though eBay if he has purchased the item though eBay

[MM78]

The reason is that PayPal will give the Buyer a Refund with No Questions asked.....People do this all the time.

[arronb2009]

Are you serious?? what if I demand a return??

ebay have the policy and option for seller to demand return in order to refund!

Whats stopping me from buying a pair of nike air max for 100 pounds wearing them for a few months then opening a case and getting refunded?? NOT THAT I WOULD!

CRAZY

[MM78]

Sadly there are a lot of people who would.....and they do!

[arronb2009]

Is there an option in paypal dispute to demand a return before refund?

He is giving me to monday to refund him or he will open a case through papal

[J dub 1984]

Originally Posted by arronb2009

Hi

I sold an item on march the 9th a pair of trainers and today 30th of may the buyer messages me saying he has ripped the shoe and wants a full refund asap

I contacted eBay right away and they said he doesn't have a leg to stand on and they will close a case in my favour and remove any negative feedback if and when he leaves it.

But the buyer is insisting he will only open a case through PayPal and not eBay, can someone tell me why he's so keen to do this? I am guessing they will side with him and refund him?

Thanks

I don't know the in's and out's of the dispute process with PP abroad but that claim doesn't seem justifiable. If you have any documentation of the items authenticity you might want to send it to them.

[JamesNorth101]

Just to reiterate the point he cannot open a case though PayPal if he has purchased the item though eBay.

PayPal UK does not allow that to happen if the purchase took place on EB UK by a UK eBayer (unless it changes in the last few weeks)

[arronb2009]

Ok thanks mate, Im getting told one thing then another. I will post the outcome on here if anyone is interested anyway

[JamesNorth101]

Just worth noting that he can still file a charge back though his CC company which would need to be solved though PayPal

[GhostOfAmazon]

Originally Posted by JamesNorth101

Just worth noting that he can still file a charge back though his CC company which would need to be solved though PayPal

Even if he does, he already had messages from the buyer admitting the buyer damaged the goods.

Not even this morons credit card company will back him up...lol

It sounds like he is demanding a refund without returning the item?

Just refuse unless he opens a case. If he does, then ebay will force a return for a refund.

Unfortunately if a item not as described case gets opened, the seller will lose every time.

[GhostOfAmazon]

Originally Posted by just_smile

It sounds like he is demanding a refund without returning the item?

Just refuse unless he opens a case. If he does, then ebay will force a return for a refund.

Unfortunately if a item not as described case gets opened, the seller will lose every time.

I disagree.

Given that the buyer has ADMITTED to damaging the goods, eBay will deny his claim.

Even eBay will follow their policy. The buyer ADMITTED via eBay message the item WAS as described, before he (the buyer) destroyed it. That's the catch. Buyer shot himself in the foot. OP will be fine, no matter what.

We don't know what the buyer said... the op has given a brief overview.

Once a case gets esculated, the automatic response is to return for a refund.

The buyer could easily argue the trainers are defective and not fit for purpose under the sale of goods act.

Ebay is the middleman, they don't know if the trainers were defective to start with or if the buyer ripped them intentionally.

Telling the op he will be fine no matter what is wrong.

[GhostOfAmazon]

Originally Posted by just_smile

We don't know what the buyer said... the op has given a brief overview.

Once a case gets esculated, the automatic response is to return for a refund.

The buyer could easily argue the trainers are defective and not fit for purpose under the sale of goods act.

Ebay is the middleman, they don't know if the trainers were defective to start with or if the buyer ripped them intentionally.

Telling the op he will be fine no matter what is wrong.

No,

OP directly stated buyer claimed to have damaged the item.

OP elaborated stating eBay directly stated buyer has no case.

Normally, buyer always wins. But when buyer ADMITS via eBay message he/she broke it, no case.

Source: Hundreds of INAD claims.

"the buyer messages me saying he has ripped the shoe"

This damage could be due to a defective shoe, we don't know exactly what the buyer messaged the op. Certainly that line does not imply the liability lies with the buyer. You have just assumed that.

If i bought some shoes that ripped after 2 weeks, i would take them back under the sale of goods act. As they are clearly not fit for purpose.

With regards to an ebay rep saying the buyer has no case.... You are showing your naivity if you believe what one front line rep says.

Cases are mostly automatic. They follow the same procedure with set rules, so we know the outcome. If you can get a real ebay rep to look at the case, then yes the rules can be over ridden with evidence.

Just to add, if you're getting hundreds of item not as described claims (and they are just the ones you have won with additional evidence right?) then you may wish to reevaluate your selling practices. I dread to think how many overall IND cases you have. Unless of course you just lied....to try and give your arguement more credibility.
I

[richie2065]

Hi,
I wouldnt hold up much hope, Exactly the same issue happened with me a few months back and like you it was with a pair of trainers, the buyer admited liability through messages to me and opened a case through ebay, he got a full refund with ebay refusing to acknowledge any of the conversation history I had saved, as long as he could prove return tracking number.. nice 100 quid down the swan - the trainers looked liek they had been savaged by a dog when they finally reappeared.

[JamesNorth101]

Originally Posted by GhostOfAmazon

I disagree.

Given that the buyer has ADMITTED to damaging the goods, eBay will deny his claim.

This may be the case in the US, but in the UK eBay have been know to allow an item to be returned even if the buyer admits damaging the goods.

Different countries different rules

[GhostOfAmazon]

Originally Posted by JamesNorth101

This may be the case in the US, but in the UK eBay have been know to allow an item to be returned even if the buyer admits damaging the goods.

Different countries different rules

Thanks for clarifying/correcting James.

I assume this is what's leading to the difference in opinions. I'm sorry my UK brethren have to deal with this....

[james13v]

so what happened?