Suspended for security reason in Amazon Europe - Urgent

[samsam33310]

I got suspended in all european marketplaces a few days after changing the bank informations of the account (I wanted to use Transferwise to have a better exchange rate).

They said in the suspension that I was suspended for Unauthorized logins. I did a plan of action and changed the email, password and 2 Step authentification.

I sent the plan of action to all 5 marketplaces (uk, fr, it, es, de).

A week later, I receive a email from Amazon France saying that my account will stay suspended.

What can I do at this point? It's been two weeks and I have lots of inventory in FBA, and lots of money stuck. I have been selling on Amazon for 3 years and it's the first time that this happens.

Is there a way to contact directly someone that works at Seller Performance and ask him to check my account?

Did this happen to someone else? I have very good metrics, and did nothing wrong. I don't see why they would keep my account suspended.

[josh]

You need to address the issues present on the acccount and in the violations. If your specific with your plan then it holds more weight

Good luck

[samsam33310]

Originally Posted by tinsoldier

I’d be asking for help via the main Amazon forums. You might get help from one of their moderators.

Do you have any idea where their concerns might have come from?

seller-performance@amazon.com is their email address.

I think it started after I changed the bank account informations to use Transferwise service. However, they never mentionned that in the email. They just said that I need to change the email adress.

I have already done what they asked, I sent multiple emails to all 5 marketplaces and still no answer.

[rsot]

Welcome to the forum - all the best as you master ghost

OP, you have some good advice to work with