 MC011 / Acc reinstated but w/ Category ban
Hello guys.
I am new here and I apologize any mistake made.
I used to sell digital items on the category video games. Never had a problem doing that. I did for almost 2y (became a seller in 2019). My account was made in 2011 and I got the restriction in Oct. 2021.
I started this business alone and never had a single issue and I admit that I was totally inocent and ingenue w/ everything. I finally learned everything about suspensions, restrictions etc after going through this situation (too bad for me).
I had an family issue back in Oct 2021 which made impossible to dispatch/deal orders during one weekend. I had around 120 orders and growning. I have left many w/ shipping overdue (this was because I poorly choosed to mark shipped ONLY after a successful delivery. (otherwise would be cancelled after few days). Since they were digital I never shipped anything. Just delivered or cancelled because the buyer never replied me or showed up to receive it. I was selling items to be delivered inside games.
That said I received the MC011 e-mail asking for my ID, Tracking No. and Suppliers. Well, like I said, I was completely ingenue and told them about my products, how they were delivered, that I had no supplier nor tracking, but I had around 11.000 positive feedbacks, 1 neutral and 2 negatives at that time. I only sent my ID and wrote about eBay accept feedbacks as proof of delivery.
After few days they reinstated my account but I wouldn't be able to sell in the Videogame Category anymore. Talked to them a lot after that but everything was unsuccesful. Has been 4 months now and they still don't want to allow me to sell there again. Had 3 attempts to make different account using my bro and 2 friends details and the account got suspended aswell. After the third suspension I finally discover that eBay was tracking my device/IP (all the infos were different but not the IP and left cookies too).
Anyway, not sure if I was able to make my situation clear. I will gladly share more informations if someone need. I kindly ask that no one judge my actions because at this point I am completely aware about the mess I made.
All I ask now is if I have a small chance to sell under the Videogame Category again. Why? Because I do need to get back to my business since the product wasn't a problem. They told me to list in other Category and I did but the sales dropped like 90% even w/ 700 listings active.
It seems eBay doesn't really care about unless you do something wrong while selling your stuff (maybe I am wrong). I've been following few sellers that were selling the same stuff before me and they are still doing the same business even though I was banned to sell those items.
Any help would be greatly appreciated. Thank you!
Sorry about my english. Isn't my main language.
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