Etsy Negative/Low Reviews - How does it work?

[TomWorks]

So clearly negative reviews will lead to a ban or something, but how many?

Is it per order? Like you have 500 orders, and you have 2 negative reviews? Is that okay?

Or is it compared to your positive reviews? Like you have 500 orders, but only 100 reviews, and 3 of them are negative reviews.

By negative I mean 1-2 stars, and positive 4/5 stars.

Is it based on a ratio/percentage?

[rsot]

following for replies - I don't know the negative metric system leading to bans well for etsy

[Automasters]

I know on one of my accounts I received a one star and a return request, I was immediately set into a payment reserve. Unsure about bans. The reserve was lifted a month or so later? I think it is an automatic feature that turns on

[TomWorks]

Originally Posted by Automasters

I know on one of my accounts I received a one star and a return request, I was immediately set into a payment reserve. Unsure about bans. The reserve was lifted a month or so later? I think it is an automatic feature that turns on

But like how many items did you sell? Quantity? and how many reviews did you have prior to the 1 star in the review period (i think its every 3 months)? And do you allow returns/exchanges?

Like I have no refunds/no exchanges on my policy.

Like in the last review period I had 120 reviews, 105 were 5 stars, 7 were 4 stars, 2 were 3 stars, and 3 were 1 stars. And I never got a payment reserve.

Nobody ever opened a case on my accont, but I also have a no refunds/no exchange policy, and I think etsy is not like ebay were even if you have a no refunds/no exchange policy they can still request one. But I'm not sure.

[agent006140]

Etsy treats its sellers better than Ebay,unless your buyer requests Etsy to get involved,it is up to you.

[rsot]

Originally Posted by TomWorks

But like how many items did you sell? Quantity? and how many reviews did you have prior to the 1 star in the review period (i think its every 3 months)? And do you allow returns/exchanges?

Like I have no refunds/no exchanges on my policy.

Like in the last review period I had 120 reviews, 105 were 5 stars, 7 were 4 stars, 2 were 3 stars, and 3 were 1 stars. And I never got a payment reserve.

Nobody ever opened a case on my accont, but I also have a no refunds/no exchange policy, and I think etsy is not like ebay were even if you have a no refunds/no exchange policy they can still request one. But I'm not sure.

good experience sharing

[TheBosss]

No negative feedbacks have nothing to do with suspension. Buyers opening cases leads to reserve which can lead to suspension. The MAIN thing that 100% leads to suspension is non handmade / prohibited item emails, where if you get more than a few you're done for.

[TomWorks]

Originally Posted by ErkDaddy

No negative feedbacks have nothing to do with suspension. Buyers opening cases leads to reserve which can lead to suspension. The MAIN thing that 100% leads to suspension is non handmade / prohibited item emails, where if you get more than a few you're done for.

Not sure if dumb question, however can buyers open a case if you have a no refund/exchange policy? Or that doesn't matter?

I remember a friend bought something on etsy with "no refunds/no exchanges", and they couldn't figure out how to open a case. So they just ended up leaving 1 star feedback and keeping the item/paying for it.

[agent006140]

Originally Posted by TomWorks

Not sure if dumb question, however can buyers open a case if you have a no refund/exchange policy? Or that doesn't matter?

I remember a friend bought something on etsy with "no refunds/no exchanges", and they couldn't figure out how to open a case. So they just ended up leaving 1 star feedback and keeping the item/paying for it.

Yes,you can get Etsy involved OR just file a chargeback with your cc issuer if you use a credit card.
With cc,if the seller refuses to allow return,you get to keep the item and get your money back