Longer estimated delivery dates showed to customers

[dano]

I have a big big problem in a almost 10k feedbacks account, all started some months ago. I contacted every kind of customer help section, sent mail, did chat, and multiple ten phone calls. Nobody helped me, despite various technical tickets was opened

I'm asking here if anyone of you experienced this

Shipping from : Monday to Friday
Cut off : 11:30 in the morning
Selected Shipping service : Other Express Courier 1/2 days
Days needed to ship : Same Day

Now while i'm writing a customer looking to one of item listed by that account could read that will receive the item within the 8-9 July, instead the correct date that will be 3-4 July. Today is the first, cut off time passed, so tomorrow the 2 will be shipping day, and 3-4 july for delivery days

Furthermore, metric delay defects are calculated on the 1-2 day shipping chosen and not on the dates indicated to the customer. This is all absurd

Sales are dropped a lot, competitor with same items and same shipping service have more sales, obviously I am rejected by most potential buyers due to the long delivery times

Anyone of you experienced this before? If yes, how did you solve this?

[agent006140]

are your buyers mostly in USA?
And where are your competitors,are they in USA?

[yobar]

Customers in the United States generally expect all of their products to arrive every two days.
If you ship from China you can't expect things to be better--
try

[dano]

Deliver within 3 days from italy - customers are italian

[SaiJin]

so you're saying ebay changed your deliver time from 3 days to 7 days all of a sudden?
THere's must have been some changes in the shipping option, did you look into that?

[yobar]

Originally Posted by dano

Deliver within 3 days from italy - customers are italian

the shipping time is quite fast

[dano]

Originally Posted by SaiJin

so you're saying ebay changed your deliver time from 3 days to 7 days all of a sudden?
THere's must have been some changes in the shipping option, did you look into that?

look at that multiple time all is correct

[rsot]

just for clarification - you are shipping via ebay global shipping/

[agent006140]

He is in Italy and ship to Italian buyers in Italy

[rsot]

thanks - this change indeed is odd and all of a sudden

[SaiJin]

Originally Posted by dano

look at that multiple time all is correct

Have you tried changing the shipping method you offer and see if that change it back to the 3 day deliver?

[dano]

If i try to change in a faster or slower shipping, there is the same late added. No change

[agent006140]

Are you really in Italy?
Go to My Ebay and see if anything has changed?
Do you have the item in stock?