This same thing happened to me about a month ago. It took me over a week of not getting past the error before I decided I needed to use the account. This is how I finally got it solved. I messaged live chat and they said I needed to be transferred to billing, I talked to billing and they said I needed to be transferred to regular live chat, and then I was transferred back to billing once again, I exited the chat and said the heck with it! Then the next day I decided to give it another try, the same thing again, live chat transferred me to billing and then back to regular live chat. Let me add, every time before I could type don't transfer me again, they had transferred me. So once I was transferred back to live chat the last time I typed as fast as I could DO NOT TRANSFER ME AGAIN! I explained my problem for about the 6th time. He said I don't know what would cause this and was acting like he has never heard of it, I said I searched on Google and I'm not the only one with this problem, what do you tell everyone else with this problem. He replied I am going to send this to someone else(I forget who he said) and he said I will email you with the results. I was thinking yea right, I'll never get an email from them. About an hour later I get an email saying the problem has been fixed! I log in to my account and the error is finally gone! :D
I would suggest you demand they fix it until they do, I'm not sure why no one else could in live help could have done this.
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