PayPal Appeal Denied. Where did i go wrong ??

[idiotbay]

hi, i had a limited account.

They were asking for photo Id, supplier invoices, bank statement and supplier info. I asked the form for advise , best bet was to supply these docs myself, so thats what i did.

For :

Photo Id - I took a pic of passport, changed the name, DOB etc to my paypal info

Bank statement- Took a pic of statement, changed name address etc

Supplier invoice-, created a invoice in microsoft word, took a screenshot.

Supplier info- wrote down the supplier name, Vat number, company number, address, phone number in word, took a screenshot.

All docs where uploaded as jpeg. They were average, but not that bad either.

So i sent them to paypal, about an hour later i got an email, which was appeal denied. I just want to know where did i go wrong ??

Now i can either refund buyers, or do the 180 days wait with the balance, obv i have shipped all items.

Thank you

[nobody999]

wow...did they say why appeal was denied?

[idiotbay]

yes they did, i got an email about 45mins after i sent the docs, which i fink was really quick. I just wanna no wot i did wrong, as i fought this worked for other members

[GreenBean]

There is no 100% guarantee that supplying anything to paypal to remove a limitation will work. Many have been lucky but there are those that have had the limitation kept.
Without knowing all your business, it could be because of the items sold, amount of money. It boils down to the cold fact that paypal are nasty.

So, what WAS the reason for denying the appeal? Just an observation... If you use self-made docs, don't send screenshots. Print docs, then rescan. So it looks like the doc was scanned instead of self-provisioned.

[nobody999]

Originally Posted by idiotbay

yes they did, i got an email about 45mins after i sent the docs, which i fink was really quick. I just wanna no wot i did wrong, as i fought this worked for other members

what was the reason payapl denied your appeal?

[GreenBean]

^^^Bit iof selectve reading here. The OP has been asked x3 for the reason.... hope he tells the forum soon

Waiting to see how the rest of this develops and plays out. I love a puzzle.

[idiotbay]

this is the email i got :

"Every business must balance its exposure to risk with its business goals.
At this time, we are not comfortable with the amount of risk your business
exposes itself to. We would like to begin the process of ending our
relationship in a manner that is least disruptive to your business.

In addition, your related eBay account will remain closed due to this
current PayPal action.

Please log in to your PayPal account and fill out the Limited Account
Access form to let us know what to do with the funds remaining in your
PayPal account.

- Log in to your PayPal account
- Click "Contact Us" and then "Contact PayPal Customer Service"
- Choose the topic "Limited Account Access," click "Continue," and write
your instructions in the message box.

-----------------------------------
Disbursement Options
-----------------------------------

1. Your remaining account balance can be used to provide refunds to your
buyers (if applicable).

If you choose to provide refunds to your buyers, please provide a list of
transaction IDs for the buyers that you would like to refund.

OR

2. Your remaining funds will be held in your PayPal account for 180 days
from the date your account was limited. After 180 days, you will be
notified via email about how to receive your remaining funds.

We thank you for your prompt attention to this matter and regret any
inconvenience this may cause.

Yours sincerely,
PayPal

Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page."


Also i was selling vero items.

[oompaloompa]

Im more worried about OPs spelling.

High risk? This email looks like they are saying ta ta, you can email/call and ask if there is any chance id will solve it, but I think its unlikely, worst that will happen is in 6 months youll get your money..

Based on the email you got from PP, I'd guess that this is likely a lost cause for continuity. You aren't likely to get the limit removed, as they wish to part ways.

If you've already shipped, refunding buyers might mean you don't get some of your goods back. If you don't refund, you'll be waiting 6 months.

At this point, all things considered, I wouldn't expend any effort with the docs or other things PP originally asked for. Just keep that bank account open so when the 180 days is up, you will at least be able to dump the PP into it and retrieve your stash.

[idiotbay]

yh i will just move on to another account, n w8 180days for this money

[JamesYaBaoy]

EVERYTHING plays a factor regarding limitations, if even ONE thing is not right, it could cause them to be more suspicious of you and require more information.

I once messed up and sent them a drivers license with the name on it backwards.Account gone and lesson learned.

P.S.: Once you get that e-mail it is 99% certain your not getting back with that account and information.

[aquariusvc]

do not upload document on to PayPal website, only send fax and do not take screen shoot on computer, you need printed and scanned all document.

[idiotbay]

so you saying make docs, then print out and fax

Correct. To get the texture and print effect, you need to duplicate the process. So, print a copy out. Then run it through the scanner to send it. If it were me sending a document, I would send it at the lowest possible quality. The more crisp the image, the more errors will stand out. The worse the image, the more difficult it becomes. And what you want is for their job to be the hardest it can be, in that regard.

[idiotbay]

ok thanks will keep that in mind next time