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  #1  
Old 06-24-2009
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Default Verify Identity

If I call from my home phone will they link it to my old account? I don't have any other phone I can call from. Do I have to speak with them or do they just want me to call and put in a pin number and then they will re-instate it?

They limited me but did not close the auction...

____________________________



MC010 Notice: eBay Account Limited - Verify Identity - ************



Dear *************** (********@gmail.com),

Thank you for selling on eBay. In order to maintain a safe and secure online marketplace, eBay may require additional verification for newer sellers from time to time. Your listings have been placed on hold until we can speak with you.

To prevent your account from being closed, please contact an eBay representative within the next 48 hours by following these steps:

1. Call us toll-free at 1-866-643-2959
2. When prompted to enter your telephone PIN, enter 123456.

Our offices are open:
5am to 10pm PST Monday - Friday
6am to 6pm PST Saturday - Sunday

Please note that a copy of this message was also sent to your My Messages. To confirm this, please log into your account and view My Messages.

We appreciate your cooperation in verifying your account as quickly as possible, and we welcome you as a valued member of our trading community.

Sincerely,

eBay Trust & Safety team


H45387
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  #2  
Old 06-24-2009
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go get a tracfone. don't use your home phone if its been on an account.
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Old 06-24-2009
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Quote:
Originally Posted by gurusgrafx View Post
go get a tracfone. don't use your home phone if its been on an account.
Do they want to actually talk to me and what information do they want?
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Old 06-24-2009
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never had that happen. not really sure what they want.
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  #5  
Old 06-25-2009
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To be safe you can not not not use a phone number associated with a suspended account. When you made the stealth account, you should have set up a new phone number. As guru says get a tracfone. Should you end up speakiing to them, you will be asked who you are, maybe DOB & some generic questions...
don't use an old phone number. Play safe
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Old 06-26-2009
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Definitely go out and buy a tracfone. You'll get 10 minutes of free talk time in case ebay actually wants a chat. Just have all the information you used to register the account ready to verify your stealth identity.
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Old 06-26-2009
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Definitely go out and buy a tracfone. You'll get 10 minutes of free talk time in case ebay actually wants a chat. Just have all the information you used to register the account ready to verify your stealth identity. Using an old phone number would go against stealth rules
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Old 06-28-2009
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or go to a payphone and call them
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Old 06-28-2009
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you will talk to someone, they then will send you an email:

Dear ^^^^^,

Thank you for contacting eBay in regards to your account restriction.

We're sorry to tell you that your account was restricted because of
serious concerns that you might be acting inconsistently with the letter
or spirit of eBay policies. We've taken this precaution to protect our
members while we make sure the matter doesn't lead to harm -- however
unintentional -- to the eBay community.

You can request that your account be reinstated by sending us these
documents:

- A copy of your driver's license or other government-issued ID that
shows your name and address
- A copy of a recent credit card statement, bank statement, or utility
bill statement clearly showing your name and billing address. For
security reasons, please black out the first four and last four numbers
of your credit card number or your account numbers from other documents.


-- Important --
The information on all of these documents should match the information
on your eBay account. If there are any differences, please provide an
explanation of the discrepancies as well as any additional, relevant
documentation.

Be sure to include on all documents the user ID and email address for
the suspended account you're appealing. If you send a fax with a cover
sheet, include the user ID and email address on the cover sheet. We need
that information to process your request.

In the U.S. you can fax the information to:

877-349-1798
eBay, Attention: eBay Suspension Appeals


If you're faxing from outside the United States, you can fax to:
001 + 801-545-2700
eBay, Attn: eBay Suspension Appeals

-- Important --
If you don't submit the documents requested above, your account will
remain suspended without further review.

Please give us 48 to 72 hours to process your request. As soon as we do,
we'll send you an email with the result.

-- Privacy Note --
Any documents submitted to us will be destroyed after the information
has been reviewed and verified.

If you can't send a fax, you can send mail to the following address:

eBay Suspension Appeals
Attn: PA Appeals
PO Box 1469
Draper, UT 84020

Thank you for your time.

Sincerely,
Taylor

eBay Customer Support

the reason i got the verify identity restriction was because the name on the account was ImNOT Tellin lol.. the account was less than 30 days old so i didnt bother trying to save it
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  #10  
Old 06-30-2009
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Quote:
Originally Posted by yaw1800 View Post
you will talk to someone, they then will send you an email:

Dear ^^^^^,

Thank you for contacting eBay in regards to your account restriction.

We're sorry to tell you that your account was restricted because of
serious concerns that you might be acting inconsistently with the letter
or spirit of eBay policies. We've taken this precaution to protect our
members while we make sure the matter doesn't lead to harm -- however
unintentional -- to the eBay community.

You can request that your account be reinstated by sending us these
documents:

- A copy of your driver's license or other government-issued ID that
shows your name and address
- A copy of a recent credit card statement, bank statement, or utility
bill statement clearly showing your name and billing address. For
security reasons, please black out the first four and last four numbers
of your credit card number or your account numbers from other documents.


-- Important --
The information on all of these documents should match the information
on your eBay account. If there are any differences, please provide an
explanation of the discrepancies as well as any additional, relevant
documentation.

Be sure to include on all documents the user ID and email address for
the suspended account you're appealing. If you send a fax with a cover
sheet, include the user ID and email address on the cover sheet. We need
that information to process your request.

In the U.S. you can fax the information to:

877-349-1798
eBay, Attention: eBay Suspension Appeals


If you're faxing from outside the United States, you can fax to:
001 + 801-545-2700
eBay, Attn: eBay Suspension Appeals

-- Important --
If you don't submit the documents requested above, your account will
remain suspended without further review.

Please give us 48 to 72 hours to process your request. As soon as we do,
we'll send you an email with the result.

-- Privacy Note --
Any documents submitted to us will be destroyed after the information
has been reviewed and verified.

If you can't send a fax, you can send mail to the following address:

eBay Suspension Appeals
Attn: PA Appeals
PO Box 1469
Draper, UT 84020

Thank you for your time.

Sincerely,
Taylor

eBay Customer Support

the reason i got the verify identity restriction was because the name on the account was ImNOT Tellin lol.. the account was less than 30 days old so i didnt bother trying to save it
The name made me laugh!
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