Feedback?

[FandangoKango]

If a buyer is pissed, but already left positive feedback can they withdraw the feedback and leave a negative or no?

Im asking because i got a level 0 account feedback and this buyer is trying to school me like hes been on ebay many years and says that he wants a refund, but i must refund him first thats how it works which I know is bs. He already left positive, but I don't know if he can withdraw it and leave a negative.

[Ebayorbust]

No, the positive can't be changed but they can leave a bad comment as follow up feedback.

[GreenBean]

More of them are doing just that

What's the reason for his aggro? Is it resolvable?

[FandangoKango]

Yea, I can resolve it, but he just wants a refund for his item since it arrived doa. I offered him an exchange which he does not want. Anyways Im gonna school this dude.

[GreenBean]

Not sure I like the thought of that. bye bye account

Be very careful.
Bottom line is buyer needs no schooling. YOU put it down to business, refund and move on.

[FandangoKango]

The account is restricted because I need to send invoices from a week ago, but I won't be sending invoices for a very long time. I already sold what I had too there. What a hard decision.

[Melissa1971]

Then send him a money order, considering it is not a large amount.

You could keep the receipt, take a pic of MO and possibly pay for DC

if you want