Email from ebay rep directly to registered email?

[FandangoKango]

So I got an email on an old account that got linked just a few days ago and this was directly from an ebay rep. I never saw this before. Is this normal that ebay reps email you now for incorrect address?

please contact your customer to resolve the matter about the incorrect address and refund. SR# x-xxxxxx





Dear xxxx,

Hello my name is blank with eBay. After speaking with your customer for the blank (eBay item blank) I understand that they attempted to send the item to you, however the address was not valid. If you would please contact them as soon as possible via email at xxx@xxxx.com it would be appreciated.

To check the status of the case, visit the Resolution Center:

http://resolutioncenter.ebay.com/

If you have any other question in regards to our buyer protection plan you may go to the following URL:

http://pages.ebay.com/help/policies/...rotection.html

In summary, please contact your customer to resolve the matter of the refund for the return item.

Thank you and have a good day.

Sincerely,

blank




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This administrative email was sent to myemail@myemail.com from eBay. As outlined in our User Agreement, eBay will periodically send you required emails about site changes, site enhancements, and your transactions. Read our Privacy Policy and User Agreement for more details if you have any questions.

[GreenBean]

If he is higher up the banana tree than the usual staff you deal with, you get such emails.

Some buyer trying to be nice just caused an account to come under scrutiny all for the sake of a phake address.

'Cos ebay are so nice they get a senior staffer to send these out.

[seanws30]

i thought maybe ebay just had a specific rep for all of kango's accounts.

to everyone else out there, this is reason why you need access to the address you have on file with ebay

[FandangoKango]

The ebay rep emailed me directly to my email and not from an ebay message.

[HurricaneHuntr]

Was this sent to a non usa resident? Ebay in other locales seem to have better service and deal more personally have got that email before

[FandangoKango]

I sent it in the usa to a usa person.