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Problem is all she has to do is say its counterfeit and thats it. Over. They would probably just tell her to destroy it [What a BS rule]

Problem is two fold: 1. Buyer knows the system. And knows she cant lose no mater what. 2. She cant lose.

This is the single biggest crappy thing about eBay. There is no "your side" if buyer says its bogus, thats it.

Its 100 bucks. It sucks. But a refund to this bitch was the only end game. Being right doesn't mean anything. Forcing her to send it back first would have made it worse, there is zero doubt. My first instinct would be to fight. Then reality kicks in....

Personally over one item? it's not worth the hassle i would refund and move on - yeah ok alot of people send empty threats!!

But this buyer either knows certain people to get you in trouble or just uses big words to scare others - eitherway it's not worth it all!

Another thing is you may end up with a policy warning since i'm presuming she may claim the item is ⊗⊗⊗⊗ to e/b - can you really afford to have a warning over one stupid buyer? I think not - sometimes it's better to bite your tongue and move on.

Do keep in mind the buyer is a "TSR with 10k feedback." Any stupid e/b employees will see that and let the buyer win the case out of fear - and theres many stupid employees to go round :doh: - the chances are they will side the buyer on this case i think i'm sure theres more trust in a 10k feedback TSR person.

I usually refuse to refund unless returned to me. In this case, I think her 10,000+ feedback kinda scares me since I believe EB would rather believe her claims abt bogus products than listen or look at my certs.

Such a thing happened once to me about 4 years ago when a supposedly 'lawyer-in-training' buyer called EB and claimed my products were bogus when I refused to refund and let him keep the items. He didn't even need to file a dispute with either EB or PP. Just a phone call took my account out. Without verifying or asking for proof, EB and PP banned me permanently. I took me almost 2 months' of fight with them to have that account reinstated. I made so many calls till I finally ended up with the PP law's dept in Nebraska. Luckily for me, the law manager was sympathetic and she actually bothered to check with the manufacturer and distributor after getting all my documents. It only took 2 days for her, someone who actually bothers to help, to clear my account of every single 'crime' EB and PP put on there.

The thought of going through that mess again really puts a toil on me, especially now the account is doing good (my fav season of the year), established and with a lot of returning customers. That's why I refunded.

Bit my tongue and moved on. Hopefully the almighty powerbuyer just leaves me alone.

Japschin - I'm sorry but I think the fact that you refunded her is a little silly. You have all your ducks in order. Her threats are ridiculous as well and believe it or not it would have been as simple as letting her file a claim.

Then you just tell her to return item buyer pays shipping.

She probably wouldn't have even gone through with it. I had saw a situation similar to this. The person just went away.

I hope you don't take offense at this but since you caved it makes me wonder if the item was legitimate. If it was, sorry for questioning but I can't help but question the validity when I know that when it's me I would have just said "File claim and send back item".

I would have only responded in a professional and monotone manner. Not that hard. Everyone gets one or two in their lifetime. Usually, people like that get their neg feedback removed and life goes on.

I think C.Japschin made a wise choice to move on actually after just reading there last post about:

"Such a thing happened once to me about 4 years ago when a supposedly 'lawyer-in-training' buyer called EB and claimed my products were bogus when I refused to refund and let him keep the items. He didn't even need to file a dispute with either EB or PP. Just a phone call took my account out. Without verifying or asking for proof, EB and PP banned me permanently. I took me almost 2 months' of fight with them to have that account reinstated. I made so many calls till I finally ended up with the PP law's dept in Nebraska. Luckily for me, the law manager was sympathetic and she actually bothered to check with the manufacturer and distributor after getting all my documents. It only took 2 days for her, someone who actually bothers to help, to clear my account of every single 'crime' EB and PP put on there."

Sometimes it's better to lose a battle than lose a war (your account) - if one buyer can call e/b and have your account shut down like that - imagine what problems 10k trs could cause? The thing is it's not even about if your item is ⊗⊗⊗⊗ or not anymore with e/b they'll take you down then expect you to prove your items authenticity - resulting in loss of sales on that account whilst it's shut down.

People that do this kind of thing do it more than once. There may have been reports on the buyer. Also, he may have done this multiple times which means he has a record.

Just something to consider. Every time I've encountered someone wacky like this I always won. They tend to disappear once they realize you're not an easy target.

I just know if I was a scammer I would write down all the sellers that refunded immediately. Then I would give them a visit on my other accounts and do the same thing about once a month.

Yeah i understand were your coming from sneakee - I even write them down myself actually i've an excel spread full of them.

Yes your right they do go on record - but it's not everyday you get a 10k TRS "seller" scamming ppl like that everyday and with that said i'm actually looking at the accused buyer right now and his feedback looks solid seems to have 8 negs on there f/b in a year and i don't see any sent negs to people checked alot of pages too - so defo not your typical scammer.

Another thing to note i think is this buyer claimed the product was ⊗⊗⊗⊗ because the packaging is different - so buyer maybe actually think there 100% correct in saying it's ⊗⊗⊗⊗ when in fact there not according to the seller. Also makes me think there not actually a scammer, they maybe just presuming it's ⊗⊗⊗⊗ due the packaging.

Seriously who in there right mind would even attempt to scam sellers out of their money using a 10k f/b TRS account?? I certainly wouldn't.

I think it's just a slight misunderstanding of the buyer thinking it's ⊗⊗⊗⊗ and judging it alone on the packaging - and with such a hard headed and unwilling to listen , close minded porch monkey it makes it even harder!!

Thats the end of my rant/

tanxful - That was a rant? I'll show you a rant!!! j/k :surrender:

I just want to comment on the one statement about this:

"Seriously who in there right mind would even attempt to scam sellers our of their money using a 10k f/b TRS account?? I certainly wouldn't."

Many buyers who are scammers (even if they sell too) don't even think it's risky to try and scam people. They don't think they are going to be banned cause in their mind, Ebay ALWAYS sides with them. Even if they don't win the claim, it's not like they did anything "wrong" right?

Also, before I came on this forum and didn't know about banning problems with Ebay, I did not see my established accounts as sacred or anything. I didn't know anything about stealth and in my eyes, keeping an account only meant sending out products if you sold them.

If I was a scammer I would have no problem scamming some guy out of $150 on one of my established accounts. Actually, I would have chosen to use one of my more established accounts to do it as well! Like the others have said, Ebay might side with them just because of their ratings.

Who knows, maybe the buyer is hit up with an electricity bill. It is the beginning of the month as we all know.

I still stand by what I said though. Want to refund him? Fine, just tell him to send the item back and you will refund him. He is not allowed to threaten you the way he did and you should have sent those to Ebay. What he did was 100% incorrect by Ebay standards.

It sounded to me like the OP said the buyer bought the item and then had this fit a day after shipment. Well before the item arrived... I doubt it will be returned.

Its too easy to sit back and say fight. This is a 5 year old money maker. Its worth 100 bucks to fend off an experienced buyer.

She did this on purpose. She waited just long enough for package to be in the mail system and then she hit him. She couldn't even wait a week for it to arrive. Do you really think this is the kind of person who is going to be ok with him fighting her? Negative, claim and a report to eBay he is selling counterfeits. 100% for sure

You bet she did this planed and is looking to scam. Doesn't change the outcome.
This is not just a bad buyer. This is calculated and experienced. It's a non-winner

Again, easy to say stand your ground....

Update
 

#1: Nope, she didn't return me anything even though she demanded the return postage. Didn't leave any red for me. EDIT: Hence I can't follow up on her being a scammer!

#2: She apparently tried to get me into trouble by giving the US branch office my contact details, claiming I sell imitation. I had to upload the certs to the US branch office on Monday. No further communication from US branch office since then.

#3. I had an EB buyer buying from me since January and then reselling on EB. I don't know his seller id. Since last Fri, Apr 6th, he suddenly 'disappeared'. He used to msg me at least 4 times a week to reorder. I thought he went on vacation so I waited on msging him. Then he msged me yesterday morning, he's leaving EB. Said he got banned by EB and PP coz a buyer claimed he sold imitation. I told him I'll email him the certs again to prove authencitiy. He said, "Don't bother. The buyer has over 10k fb, within 2 hours of opening a dispute, I got banned. I called EB and was told the buyer called and claimed he sold imitation. The buyer was told to destroy the product. To protect the image of EB as a safe marketplace, I am banned permanently. Didn't even ask for proof."
Hmmm 10k fb sounded kinda familiar to me so I pressed on. Presto! Same buyer. 2 hours after the package was sent from the post office, updated in mail system, the buyer msged him to demand refund + return postage otherwise blah blah blah blah. He refused, asked her to send back or refuse package before he would refund, totally opposite of what I did.
She filed dispute as threatened and got him banned.

Great, apart from stealing from me, she killed one of my regulars.

you both had same buyer hassle and you are not going to report her!!! to me, a one off complaint then ebay will not hurt her, but if both of you do, and maybe someone else in future - she is off...

If nobody complains, the complaints cannot stack up.....

I get that you do not want heat on your account, but that is what this buyer relies on, that everyone she does this to will think it is a one-off and says nothing....

I did ask him to lodge a complain together for scamming us. He didn't reply to me after his last msg this morning, "EB can eat poop and die of poisoning, I quit."

This and his other posts are bang on the money--I used to sell items that could be classed as risky and because of the "we know what your doing"clause I got a lot of this.I forgot to mention that it was also a highly competitive market--so a lot came from fellow sellers.I think from your posts that you should have contacted eb sooner--you had a great case far better than most of mine and I always would counter them in a cool manner.In other words you give in to easy and from what you say this tw*t is doing to other people involved with you-I would bet you haven't heard the last of her.

This woman thinks she can do anything she wants. Bringing down sellers thats she steels from?? No way its just you two.

You seriously need to round up some volunteers to take care of that account...

Man, it's easy for a lot of people to say that I gave in easy. I personally know all the crap EB and PP wouldn't mind putting anyone through because of the incident about 4 years ago. It's not every time that I will be lucky to meet someone willing to help and has the authority to help.
The seller account I have, as pod mentioned, is a money maker. It is real, not stealth. Best season for me is right now. I can't afford to lose this account. My regulars come back several times a year, bringing friends and families. If $100+ can get rid of her, she can have it. This is the worst time of the year to get the account into any heat.

If those are your True Feelings,,Which by the way I COMPLETELY Understand,,and the Money involved to dismiss the whole issue is truly NOT that significant,,,AND your Past experience in a Similar situation 4 years ago,,,Why even start this Thread?,,

Why not start the thread?

Typically, a good place to vent and use others as a sounding board.

Personally...one of the best enlightening threads I've seen in quite some time, plus it invoked quite a bit of participation.

Its important to understand there are a couple type of sellers. Those with tons of accounts. Disposable. So when a customer is basically trying to rip you off, screw it, stand your ground. Easy

And those that run only one or two. Those need to be protected and being "in the right" doesn't mean anything if 100 bucks means losing an account that makes 1000s

We all have a different approach. If losing an account is loosing substantial income your approach is naturally different.

I'm here on this board with you fine folks because I stood my ground in the old days. I was 1000% right. I would not stand for some tit ripping me off. I lost. Lost my account, lost my income and lost almost 1/2 million dollars in sales in the 2 years it to me to get back [Thanks to this place]

Ask me today if $1800 and being "right" back then was worth 500k....

So it all boils down to how important account is. NOT whats right or wrong

I see BOTH (TGMT & POD)of your Point,,,,,and stand Corrected,,,,

And this is why I love this forum. So many people talking about their experiences with ebay and paypal. If people don't make threads like this then how are other people going to learn.

People's mistakes should not be kept to ones' self. I think mistakes should be shared with other people so that we can all learn. I am so happy that the OP decided to share his experience with all of us and I want to say "Thank You C.Japschin for sharing".