Yes, on AMAZON, there is no any seller protection whatsoever.
Buyer could purchase from you, all it take is just a simple message to seller saying the items are not working, please refund.
After that, buyer can just file an AZ-Claim to get free items, and knock down sellers' ODR rate.
Even if seller sends prepaid return shipping label to buyer asking return items, buyers do not need to respond, do not need to return items.
AMAZON will issue refund to buyers without enforcing the return of items thru the AZ Claim. Especially for any orders less than $100.
For orders more than $100, this still happens, some buyer just got free laptop ($1100) from AMAZON sellers using AZ-Claim, you can see that in AMAZON Sellers forum.
There are emerging numbers of this kind of scammers, maybe you would not call this "SCAM", however, there are more and more AMAZON buyers know how to game the unbalanced system.
I reccently just got hit by 2 cases like this, and sadly, I am expecting more.
On eBay, thing are different, as long as seller issue return shipping label, buyer need to return items for refund, Paypal is enforcing this, eBay is also strick on this.
There is still chances for buyers to cheat, buyers can just return partial items or damaged items to get refund.
But , this is way better than AMAZON already.
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out of 300 orders I get one where the package was empty. Those are not high priced items, they are just cool and no reason for buyers to scam. I came to believe that not all of those claims are AZ buyers trying to scam you. A lot of those claims are true and the USPS employes to blame!
