limited account access

[levi6482]

I received this limitation

PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with a secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologise for the inconvenience.

Why is my account access limited?

Your account access has been limited for the following reason(s):

20 Mar 2013: For reasons relating to the safe use of the PayPal Service we need some more information about some of your recent sales.

(Your case ID for this reason is PP-.......................)
How can I get my account access restored?

It's usually quite straightforward to take care of these things. Most of the time, we just need some more information about your account or latest transactions.

To help us with this and for information on what you can and can't do until the issue has been resolved, please visit the Resolution Centre.

We'll review the information you provide and email you if we need more details, or when your account is back to normal.

Once you have completed all the checklist items, your case will be reviewed by one of our Account Specialists. We will send you an email with the outcome of the review.


20 Mar 2013 Confirm your bank accountThis will confirm a bank account on your PayPal account. This information helps us confirm the identity of the PayPal and bank account.
(Alternatives available)

20 Mar 2013 Validate your Account InformationWe need to confirm that your phone number matches your address.(Alternatives available)

20 Mar 2013 Provide proof of deliveryPlease confirm that the merchandise was delivered.

20 Mar 2013 Provide InvoicesPlease confirm that you own the merchandise you're selling. Helpful documents include copies of sales receipts, itemised lists of goods sold and original bills of sale. Invoices must show date of purchase, name of wholesaler or supplier, a description of the items sold, quantity of items purchased and the amount you paid for the merchandise. We will handle your information in accordance with our privacy policy.(Alternatives available)

what do i do as some fields can not be completed and some items do not have invoices as they are vero.

I have money in account too, so any help would be greatful

[rsot]

Which fields are you having you problems with SPECIFICALLY - be clear.

Invoices can be handled by sending a pm to GreenBean for guidance. Rest of steps seem pretty straightforward.

[levi6482]

ok well firstly it wont let me confirm the bank account i already have confirmed to it and dont really want to waste another bank account. any ideas on this??

secondly its the same with the credit debit card on confirm location...saying card is already linked. Do i get a new one??

on the proof of delivery it says provide proof of delivery for all the items in the box below. There are no items in the box so i click continue and it says no evidence is provided. i'm confused as i have no idea what they want me to do??

finally it just asks either for invoices of supplier details??

any help could & would be very helpful.

thanks guys

[rsot]

Your bank account has already verified it? You wont need another.

Are you able to get supplier details? The rest of the info seems in place except for that tracking stuff.

If you need some creativity on invoicing, you would also pm GreenBean. Once you submit that info, you would like have to call up PP to get all checkmarks in place and get it reviewed.

[levi6482]

no cant get supplier details...so how do i overcome this. Also i am getting the impression i can not use my own phone on with held as they can still trace me...is this correct?? thanks for guidance so far.

[Jigsaw]

As for the credit card, you are using Entropay correct? When you click on validate account for phone call does it ask you to enter new credit card details?

[danshan]

When i see accounts asking for all that it is usually history and pp is just trying to get more data before the slam the door completely shut. When i get those i try to salvage any refunds i can do and hope the people pay again, you woukd be surprised some people will pay again if you explain it.

[rsot]

any progress levi6482?

[levi6482]

Hi no this is all the info that is given...i can not just add new bank or new credit card. All i need to know is can i call them on a with held number or do i have to use a whole different phone??

[GTB]

no they can see the number i believe even if you do withhold it

call them on a mobile, buy a new sim, put some credit on it

[rsot]

Use a new different number or (I did this recently for a mc999 limitation) I called with Skype - toll-free call

[GTB]

someone else mentioned skype too on another thread

i would look into that levi

[GreenBean]

Originally Posted by levi6482

Hi no this is all the info that is given...i can not just add new bank or new credit card. All i need to know is can i call them on a with held number or do i have to use a whole different phone??

What type of bank account is already on your profile?

Confirm your card is entropay too please.

Been some glitches for nearly the past month with paypal UK.

Did your account not have a working phone number already on it?

[rsot]

@levi6482, also realize that if you were selling high risk items - even if you do provide all this info, you may get denied.

[GTB]

if they see anything they dont like they will part ways

[rsot]

The roughest e-mail - quick, decisive, no chance of appeal