Click on "Don't accept - show other options". There should be an option to tell the customer to return the item or you can continue communicating with the customer and can request your item to be returned that way.
The Following User Says Thank You to Jigsaw For This Useful Post:
With these kinds of disputes i always find that good customer service is the best answer. A lot of the times it's just talking things out. Why don't you ask your customer..does he want to return the item and get a refund..or a replacement (if you can afford to do this or viable)
The Following 2 Users Say Thank You to moneyhustler88 For This Useful Post:
First, he want a replacement but want to get the replacement first before return.
Then now he want refund first then return the item.
We have been communicated about two days before he open this case.
Quote:
Originally Posted by moneyhustler88
With these kinds of disputes i always find that good customer service is the best answer. A lot of the times it's just talking things out. Why don't you ask your customer..does he want to return the item and get a refund..or a replacement (if you can afford to do this or viable)
Just say to him that for his and your protection, along with paypal rules & ebay rules that a customer must return the item first, then get a replacement. And state its not your rule it's paypal and ebays. Thats what I would do pal
The Following 2 Users Say Thank You to moneyhustler88 For This Useful Post:
Funny, I had my 1st SNAD Case about 2 weeks ago, after communicating with the customer and making sure the customer did not feel like I was trying to scam them, sent me the bad product, gave them a new one...Positive feedback!
Agree with moneyhustler, it's always about awesome customer service, you sort of have to kill them with kindness!
The Following User Says Thank You to MM78 For This Useful Post:
Tried that already and it didn't work out with this 70yrs old man. He want instant refund first than return the item.
He just escalated to a claim now.
Quote:
Originally Posted by moneyhustler88
Its true MM78. The biggest mistake of sellers and as a customer I've seen it is..when they start being rude like oh your trying it on. I'll call the cops. It just begs to exploit what scammers love- that weakness and rudeness which in the case of a dispute looks pathetic to eBay/PayPal.
Funny enough just had my first case open against me in 3 months, item posted yesterday & delivered today. Instead of the buyer contacting me first they open a case. Told the customer to return wrong item recorded delivery & I will send him correct item.
The funniest thing is the item he got I sell for £30 & the item he wants I sell for £7 so worth the recorded return to make sure
The Following User Says Thank You to Imposter For This Useful Post:
My first INAD case 
