INAD Cases

[Ebayorbust]

Has anyone else noticed the recent changes regarding Item Not As Described cases?

If a buyer tries to contact you to tell you an item has been received damaged etc or if say they ordered 5 but only received 4, ebay automatically opens a INAD case in the resolution center.

I have had two cases opened in the last week. One I sent the wrong item and another the item was received damaged (crushed).

This is turning into a serious PITA. The buyers are actually unaware that they have evened opened a case. They were merely trying to contact me to sort out the issue.

[GreenBean]

This appears to relate to the 'new' regulations for sellers? No bad mark etc etc.

Looked at this last night on UK accounts.

Freaky to say the least.

[Ebayorbust]

I rarely read these seller updates.

Looks like I'd better start paying more attention (to Ebay updates and ensuring every order is spot on).

talk about a future pita, buyers and sellers can fix things most of the time if ebay would give them a chance

[Mr. Invisible]

Geeeeeez, you gotta love ebay

I usually add a note with item thanking them for purchase and asking buyer to email me first @ ______ if they have any issues.

[moneyhustler88]

yep paypal also chaining what is delivery proof now too