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Too angry yesterday to write about this stupid customer
 

I sold a customer an item on Aug.30 over labor day weekend. So it ships on Sept. 2. Well it is shown on USPS tracking to be at the Brooklyn PO where he lives on Sunday night. So the dumb ass opens a case last night? How does ebay open a case when an item is tracking for only 4 days and no the customer did not ask or pay for expedited shipping I don't offer it. Just so stupid of EB & the DA buyer.

Re: Too angry yesterday to write about this stupid customer
 

You should shipped it Saturday.:d

Re: Too angry yesterday to write about this stupid customer
 

um JJ the OP is going to turn in to the hulk if you say any more....

look OP, you vented here....your buyer - the drooling village idiot mashed his fist on the keyboard and bought something.....we all get them.

Re: Too angry yesterday to write about this stupid customer
 

Yes you are correct. The buyer won on Sat. 7am and did not pay until 7pm. Okay? Damn what's wrong with you people? The f'ing moron opened a case and EB let him. WTF is wrong with this picture? Tell me I'm the only one that thinks this is so wrong. Account opened 120 days has 38 sales and 34 + FB's.

Re: Too angry yesterday to write about this stupid customer
 

can't you read! we are kidding with you.....of course it is wrong but there are worse issues than this, ok one case is a ding but we all get moron buyers....

Re: Too angry yesterday to write about this stupid customer
 

relax mate, it's all good. Go smoke some out of the peace pipe.
Here is something that will make your day a bit better. About a month or 2 ago I sold a product to one of those morons that you are dealing with right now. The listing had only one main image. It was a snap shot of the product and a ruler right next to it to show the size. A week later after the sale I got negative saying that the item is too small in size lol
So yeah mate, buckle up, it's a rough ride. Note all people as bright as you would hope :)

Re: Too angry yesterday to write about this stupid customer
 

Okay my bad. Didn't see a joke. Not funny at all. It only takes one like this to take out an account. I just can't even imagine an idiot like that can operate a keyboard in the 1st place.

Re: Too angry yesterday to write about this stupid customer
 

What???

You sell on eBay and think the buyers have an IQ?

Be serious

More to the point. What are you calmly doing to resolve the issue?

:brushteeth:

Re: Too angry yesterday to write about this stupid customer
 

I don't feel better knowing that there are at 2 confirmed idiots on EB. But thanks Artann. GB what can I do? It showed out for delivery today. I said I was sorry he is displeased and that I am not in control of USPS and he should have it Monday. What else? Give him a discount because it's taking 5 business days to Brooklyn. NY outer burroughs have the worst delivery service. Sometimes I notice that it's 2 more days from when was received in NYC to get to OB's.

Re: Too angry yesterday to write about this stupid customer
 

@joesshooze

It's all about how you communicate to the buyer. Things happen; items get delayed or not sent out at the right time. Some buyers are demanding.

Just selling an item on ebay doesn't mean you are completed w/ the transaction. Once the item is bought, doesn't mean the transaction is complete. You become a Customer Service Rep. for your item. It is your responsibility to make the buyer happy w/ their purchase.

Ebay is geared towards the buyer and you are judged (based on DSRs) on how well your buyer's experience is with you. Remain calm and treat the buyer like they are royalty when replying to them. It will go a long way in gaining their trust and ultimately, their satisfaction.

We all can share our horror stories, but keep in mind its how you interact w/ the buyer that is most important. Best of luck in this situation.

Re: Too angry yesterday to write about this stupid customer
 

We all have problematic buyers - venting is fine but time to address the ship, making him/her/it/they happy and move on.

Oh and block the bidder from here on - dont forget

Re: Too angry yesterday to write about this stupid customer
 

I get idiot buyers EVERY DAY! One idiot wanted "their money back". How much you ask? 99 cent! I was going to telling him, "I am going to give you $5 just to shut up".

Another idiot left me negative feedback because he paid $1 and not 99 cent like my listing states.

1. How is it my problem that eBay charged you 1 cent extra than advertised?

2. You leave negative the day after you paid and never even bother to contact me.

I think a lot of buyers on eBay aren't only idiots and morons but they also use eBay as an outlet to troll and abuse sellers because they can't do it in real life.

Thank you eBay!

Re: Too angry yesterday to write about this stupid customer
 

@stanislav, I feel the anger but...could it be that your products at 99 cent are attracting these loser buyers? Maybe drop the product line if so much issues?

Re: Too angry yesterday to write about this stupid customer
 

Why drop the product line?

Gives Stanislav reason to vent

Be serious rsot.

He likes the grief.

:deadhorse:

Re: Too angry yesterday to write about this stupid customer
 

I am actually LOSING MONEY on this product @ this price. The only one reason I am selling it is to improve my overall DSR. However you are correct the lower the cost for each product the more "losers" you attract.

Maybe I am wrong but many years ago eBay had better quality buyers than today. It seems like either it's the slow recovering economy or maybe a lot of good buyers left eBay and now it only attracts cheap buyers.

I keep asking myself what is eBay management thinking. They invested billions of dollars to improve eBay's appearance but never bothered to improve advertisement. eBay used to be regarded as the place to shop. But not anymore.

Re: Too angry yesterday to write about this stupid customer
 

This explains a lot. You will encounter these buyers more and more and MORE as you grow your business and become better at what you do.

Ouch. Don't do this. Similar to the sales mantra "ABC" or "Always be closing" you should "ABMM"... "Always be making money"

Re: Too angry yesterday to write about this stupid customer
 

Definitely related to economy and related to trust - I remember golden buyers who would trust with money orders in the mail...what a time.

Re: Too angry yesterday to write about this stupid customer
 

Siiigh then came the counterfeit wal-mart MO's and bounced checks...

I had a guy send me a $5 western union check that he stopped payment on after I deposited and I lost like $50 to bounced check fees. AND I lost the item and international shipping costs because I was shipping it to Canada.

And the ⊗⊗⊗⊗ Walmart MO's ("Oops I sent you a MO for $500 instead of $50 can you just take an extra $100 and send me the change ASAP?") that I have signed by a walmart manager because he thought they were so real looking they should be added to the company's fraud register.

Re: Too angry yesterday to write about this stupid customer
 

Ugh Omgoozle those were rare - I had that happen too...what I did was tell the buyer that only international postal money orders would clear right away - other checks were held for 3 weeks...real buyers would say no problem - do you take cash? I remember receiving up to 4 figures in cash...I was shocked but it was registered.

Fraudster buyers would not reply.

Re: Too angry yesterday to write about this stupid customer
 

I have a ⊗⊗⊗⊗ U.S. bank check for 8,500 That I almost fell for, but i called U.S. bank and they told me it was ⊗⊗⊗⊗r than plastic poop!! Now I call the bank when I get a check

Re: Too angry yesterday to write about this stupid customer
 

Very smart - have to verify everything...not fall for the amount of $ involved.

Re: Too angry yesterday to write about this stupid customer
 

I think so too .... Maybe economy is recovering but it's nowhere near like it was before it almost crashed in late 2008 if I am not mistaken. I used to sell on eBay in 2007. Our Canadian and US economy was booming. Why? Because it was easy to get line of credit, any types of loans, credit cards etc ... People had so much extra money back then.

Re: Too angry yesterday to write about this stupid customer
 

Used to get these just before I left the States.

Avoided them quickly.

:focus:

Re: Too angry yesterday to write about this stupid customer
 

Buyer should be gving you extra for bothering to deal with him. Damn yankee. ;)

These situations are the ones where you have to do a heap of deep breathing to regain control. (urrgghhh).

:mod:

Re: Too angry yesterday to write about this stupid customer
 

This is all over Craig's List. I get a gazillion every time I list.

Re: Too angry yesterday to write about this stupid customer
 

UPDATE, the moron gets the item last night and I ask him to close the case and he asks, how to do this? MF'er you opened it without contacting or asking me?

Of course I don't vent to customers and I always treat them like Gods. Told buyer I was sorry if there was any inconvenience, yah de de yah da. I am dismayed that anyone would think that after 25 years of technical support experience that I would do otherwise bothers me. I just thought I would share my experience. Had a lot of interesting responses. At least it's not
mc999, right?

Re: Too angry yesterday to write about this stupid customer
 

It is a jackass of a buyer.

That's the bottom line.

There are certain things that need to be done in the restoration of the equlibirum of the seller.

Target practise on a pumpkin would help.

Taking a dump on hundreds of peices of paper with the ebay ID written on it would help.

Point is dispell the bad vibes from the klutz.

Go on doing as best you can.

And breathe..........

And breathe..........

:mod:

Re: Too angry yesterday to write about this stupid customer
 

I blame this on eBay's stupid changes they made recently (I think it was this last Spring update). When you go to ask a question to the seller on a purchased item, if you select the appropriate topic (like where is my item), it automatically OPENS a dispute case.

I encountered this a few times w/ some of my purchases and the only way around it was choose the "Other" category so seller would not get hit with a dispute case. The typical buyer doesn't understand the importance of cases against a seller so they wouldn't care either way.

Its like eBay is promoting the use of communicating through cases?!? I guess a new tactic to get rid of smaller sellers who have a lot of 'cases'.

Re: Too angry yesterday to write about this stupid customer
 

Now we have an Aspkin member with above average celestial intelligence. Now that's what I'm talking about. It is just so easy even for me t make a mistake like you are talking about. A few months ago I accidently refunded a customer $160 before he returned the item because of the way the EB menu read. I really thought that the refund would happen once I received the item. PS, I never got it back. I am out the cost and shipping now.

Re: Too angry yesterday to write about this stupid customer
 

I notice the same thing and do the same way :) choose other and type in my subject

Re: Too angry yesterday to write about this stupid customer
 

Because, we as sellers understand how much of a pain it is to see a new case opened against you.

It becomes more annoying, when that "case" is just a simple question. In most cases I don't blame the buyer, I blame the system.


EDIT: In joesshooze's case...I do blame the buyer. That scenario is just moronic.

Re: Too angry yesterday to write about this stupid customer
 

Peace pipe, we boudie we boudie we rowdy rowdy:p

Re: Too angry yesterday to write about this stupid customer
 

Update again. This guy is a horses ass no way around it. I find out today that he actually has not received the item he had to have and opened a case on. He received notice on Monday of attempted delivery I guess because it wouldn't fit in a box if he has one or unsafe. In Brooklyn? So, last night I ask him for + FB and today he tells me he is too busy to pick it up. Is this SOB crazy? I wrote him a real frilly note telling him I don't get paid until he picks it up and that I hope he gets it B4 it's returned. Since he already opened and closed a case can he open another for any type of reason?

Re: Too angry yesterday to write about this stupid customer
 

Good luck.

If it makes you feel any better: I have diversified my activities and I now run a vacation bed and breakfast by the beach. I sometime run into guests who will sabotage equipment in the house to try to extort a refund, steal items, break into pool equipment to turn on services they did not pay for, etc.

Last crazy story is guests posing a 'family vacationer' but turned out to be p.orno movie makers and needed a exotic location to film. Of course they picked my place. I figured it out when reviewing the security cameras and wondering why they were naked people by the pool while others had camera equipment. Found their website and I recognized all the bedrooms and even the stairs...

90% of guests are good. I try not to spend too much time on the bad ones. Same with ebay.

Focus on the 90% and protect yourself from the 10%. That is how it goes in every business.

Re: Too angry yesterday to write about this stupid customer
 

he cannot open another case for not received if he closed it, he can open one for snad though..

Re: Too angry yesterday to write about this stupid customer
 

And yet sellers cant do the same for unpaid and cancel purchase afterwards...such harsh limitations...but :backtotopic:

Re: Too angry yesterday to write about this stupid customer
 

I would put this into the "Awesome" category of life experiences, but that's just me.


You could probably go on some websites and advertise that they can sleep in the bed that (name) got boinked on.

There's enough pervs in the world to make that a profitable ad.

Re: Too angry yesterday to write about this stupid customer
 

I have wanted to contact buyer about shipping and it immediately asked me some funny questions like phone number to contact, ect, Once you hit submit it opens a case. There is no previous warning at all that a case will be opened.

This is what likely happened to you and this explains why customer didnt know how he opened the case.

Try it... Often any contact option that is not "other" can automatically open a case.

Its happened to me and I know the drills.

Re: Too angry yesterday to write about this stupid customer
 

Not too go too much off topic here, but my main target audience on this property is families with young children. Not sure the 'boinked' marketing message will be efficient.

Re: Too angry yesterday to write about this stupid customer
 

Why would you go near an idiot and ask for feedback?

Sleeping dogs should be left to sleep.....

You are catering to his idiocy

:argue: