2 accounts with MC010

[john456]

Hello

Two US stealth accounts got hit with a MC010 a week apart:
* Both are US accounts
* Both were created in 2012
* Both started selling roughly in June 2013
* Both sell exclusively 10 items a month in Germany
* Both accounts have US IPs
* Both accounts have auctiva
* Both sell unbranded scented candles that are fulfilled directly in Germany (listing, images, templates, text, scents, etc are completely different).
* Both have good DSR, 100% feedback

After I reached roughly 30+ sales over three months, both accounts got hit with MC010 soon after I relisted the candles. The MC010 was sent by german ebay directly (email is in german, they talk about sending german ID, that is weird since accounts are in US.)

First account last week got suspended since I missed the 72h window to send the docs. However I received an email from russian ebay customer support saying that they received the doc today, will review them and take care of suspension (russian ebay - I am not kidding)

For the second account, I am sending the docs they need tomorrow.

Note: BOTH ACCOUNTS ARE NOT LINKED. PROPER STEALTH WAS USED AT ALL TIMES.

Did I do something wrong to get MC010 or is it something I should just expect based on how these accounts are setup and run?

John

[mercurial333]

* Both sell unbranded scented candles that are fulfilled directly in Germany (listing, images, templates, text, scents, etc are completely different).

You dropshipping you saying?

[BigCJ]

This appears to be the new norm for ebay accounts. I'm guessing its the similarities in the items being sold.

I had an account, selling for 3 months with 15 feedback get MC emails of restriction. Called in and saved it.

If the accounts are restricted, give them a call or provide the necessary documents.

I find that If the account has sold something successfully in the past, and has feedback, leave an auction up as a 30 day BIN non sell-able item to show that the account isn't dormant.

[john456]

Something is going on. I got a third account today that got MC124 as soon as I relisted. It is a very similar account to the two above. That account sell in a different EURO marketplace. It is a completely different product.

I am starting to feel that my accounts are getting flagged. Here are some of my theories. If anybody has insights, that would be great:
* VPS: all three account are using the same US VPS provider.
* I am selling in EURO marketplace with US account. Euro marketplace want to make sure I am not a european trying to get arount Euro ebay rules.
* I am simply reaching a threshold where new accouts are requiered to provide ID/invoices.

Any insights on why this is happening?

thx
J.

[john456]

Originally Posted by mercurial333

You dropshipping you saying?

No. It is fulfilled locally. Items are stored in local fulfillment companies I contract with.

[rsot]

All using the same VPS...it is QUITE possible that the IP range of the VPS provider has been identified and BLACKLISTED by eB...very possible.

Quite possible that the VPS IP range has been identified and flagged

[mercurial333]

Originally Posted by john456

No. It is fulfilled locally. Items are stored in local fulfillment companies I contract with.

Local in the US, or local there?

[john456]

It is the same vps provider but it is two different vps in two different cities.

Items are fulfilled locally in germany.

It seems that listing to another marketplace tend to flag your account for additional verifications and id request. Second account went mc999 today. Ebay did not like the doc i sent.

Last stealth account may survive this ordeal. I will know more next week.

Thx
J.

[Omgoozle]

Originally Posted by john456

It is the same vps provider but it is two different vps in two different cities.

Looks like we've found the problem.

[john456]

Originally Posted by Omgoozle

Looks like we've found the problem.

Could be. I have other accounts with the same VPS company and USB Dongle that are selling without a problem.

Other possibility that raises flag I was told: My account address is in USA yet my product location is Germany and product is listed on ebay.de

I have one last account flagged I am trying to keep alive with docs. I will see.

Crossing my fingers

[rsot]

Good luck john456 - get off the VPS if you can

[john456]

Well last account got mc999 just a few minutes ago.

I don't think anyone reviewed the documents. All three accounts got suspended at 72h + 55min exactly after the first MC010 wether I sent the docs or not.

Is ebay starting to prevent sellers from selling in other countries?

[rsot]

You might have to ring them up to PUSH for some action. eB is known...to let documents sit around without action

[john456]

Thanks Rsot. I will do that.

Has anyone else had issues with eBay sitting on the docs and letting the 72h expire?

thx
J.

[john456]

Followed RSOT advice, called....and.... got one account reinstated MC042

Two more to go!

Thx RSOT!

[john456]

2 out 3 reinstated after calling

Reps were extremely nice.

[rsot]

Originally Posted by john456

Followed RSOT advice, called....and.... got one account reinstated MC042

Two more to go!

Thx RSOT!

I am glad you got this to work john456 - calling in this case was warranted

[GreenBean]

Originally Posted by john456

2 out 3 reinstated after calling

Reps were extremely nice.

All in the approach with these reps.

[john456]

2/3 reinstated
last one pending

Last account: Called for last account this morning. Got public database questions. I was then asked to fax front/back of driver license + utility bill.

[rsot]

Your persistence is admirable john and you know what to do here...should work fine

[GreenBean]

Originally Posted by john456

2/3 reinstated
last one pending

Last account: Called for last account this morning. Got public database questions. I was then asked to fax front/back of driver license + utility bill.

Keep the push back going then.

[SUVE]

You seem to have a good track record for keeping your boat afloat at eb/pp every turn & whim they throw at you.

I hope this luck continues for the long term for you have a practiced hand in this field.

It is interesting to read about & learn of your daily escapades with eb/pp.:-