Re: Do we have to answer all emails?
If the complaint is within the time period when something nasty might happen (eg PP case) and the item is cheap I usually refund them to get rid. Write it off as a tax loss. In the case where something is well out of time I just ignore.
For example I had a buyer purchase a vintage jewelry item with missing rhinestones - accurately described. 6 months later she wanted me to take it back because she had not been able to find rhinestones of the right type! (could not buy rhinestones in the USA? Come on now.) I did not bother to even reply because thats taking the mick.
Why not make up something that looks like an "out of office reply" message and keep booting that back to them?
Sometimes annoying buyers get hold of my personal email address and keep mailing me on that. Simple. All my private email addresses are via my own domains where I have set up a postmaster@mydomain.com for each one. I simply boot the message back from the postmaster as a "mail transmission error/mailbox unobtainable" return with a bit of gobbledegook from a real "unobtainable" pasted into the body. Works every time. Sender assumes their message has not got through. They give up after a couple of tries.
For really evil or annoying messages I set up a block at server level so I dont ever see the messages. Out of sight is out of mind.
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