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Entropay question
 

I loaded up £100. I had to pay £102 I think.
I spent £50 buying something on ebay.
They took £52 (or something close).

I had to cancel the ebay purchase.
I got a refund from the seller.
Now I have £97.50 in my account.

What am I missing?

I thought I pay up front x% commission for loading up.
Do I have to pay double whammy somehow?
Therefore I would lose out 4%?

I'm sure this is wrong.
I sent a question to support, but I thought I would ask you guys anyway.
Thanks.

Re: Entropay question
 

Top ups, transfers, withdrawals, deposits, you name it - all incur a small fee. This is how entropay makes money.

See here - https://entropay.com/pricing

Re: Entropay question
 

Top ups, transfers, withdrawals, deposits, you name it - all incur a small fee. This is how entropay makes money.

See here - https://entropay.com/pricing

Re: Entropay question
 

It could be currency conversion fee
next time at paypal checkout select " convert with card issuer "

Re: Entropay question
 

Make sure you checkout in GBP not euros

Re: Entropay question
 

Actually, only if the transaction has been cancelled - you will get your money back for free. But PayPal sends its refunds via separate transaction - and Entropay charges 1.95% for incoming funds.

Re: Entropay question
 

There are a hidden Entorpay fees

Re: Entropay question
 

thanks for the replies guys.

i dont know why, but the purchase shows up as being in eruos.
similarly the refund.

i got a reply from support - doesnt make sense and they didnt read my simple question.

charged for topping up - no problem - this is their business model.
BUT to then get charged for SPENDING???
(not withdrawing or something similar - just spending)

makes no sense to use. top up £100 - but lose out 4%.
no thanks. i'll just buy topup cards instead.

am i missing something?

Re: Entropay question
 

Not missing anything - crazy hidden fees

Re: Entropay question
 

There are no hidden fees. Everything is straightforward and clear.

1) Load card and pay 4.95% . However, SEPA top-ups cost only 1%
2) Spend in card currency for free, but if if currency is different - FOREX fee of 2% is applied
3) Card loads via VISA TRANSFER are charged with 1.95% fee.
4) So if you load Entropay EURO card with a credit card, then spend in, say, dollars, and then receive a refund, total loss will be 4.95% + 2% + 1.95% = 8.9%. But if you load from EU bank, then spend in matching currency, and receive a refund - fees will be 3.95%.

Just do a proper math and think how to optimize your payment flows.

Re: Entropay question
 

@muzzie, Entropay somehow introduced Euros into the transaction.
I bought from a UK retailer.
I paid £50 say.
My balance afterwards was £47.89 (can't remember the exact amount).
None if this makes sense.

Heck, I may have lost a few pounds. Not too fussed. Just happy to have learned a lesson: Entropay - only use for specific purposes. But no use for anything else - they can't be trusted.

Re: Entropay question
 

All these prepaid cards will do the same thing. If you think with any of them, you'll top up £100, buy something, get a refund, and you'll end up with £100 again, you'll be very wrong "unless" you're paying a monthly fee for the card.

They need to make money somehow, and they'll do it either through monthly fees, or transaction fees, or in some cases both.

Just a little heads up. ;)

Re: Entropay question
 

Entropay cards are issued from EU
You need to select " convert with card issuer " when checking out with paypal

Re: Entropay question
 

That is good for saving on payments. But still there are costs for non-EURO payments. Entropay charges 2% for exchange, paypal seems to charge about 5%.

Re: Entropay question
 

Very true - paypal exchange rate is horrible - also for bank transfers in foreign currency