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ebay concierge service
 

is it true they offer help against vero? in way of they contact you when the vero in filed and give advice before its enforced ??

Re: ebay concierge service
 

If that is what happens it could be helpful

Have you been invited to join? Only a few sellers get the invite email

Re: ebay concierge service
 

They do not provide a Get out of Jail free card.

Be very aware of this.

:coffee:

Re: ebay concierge service
 

i have been told by them that they contact before the vero is enforced, but i was wondering if anyone has had this in practice

Re: ebay concierge service
 

Very few people get the invite. Have you been invited? Without having been invited it’s a bit of a moot conversation

eBay may well give you the chance to remove the offending items, but it’s the right holders that can choose to try to take things further

Re: ebay concierge service
 

anyone can join it you just have to pay top dollar, and be a anchor shop holder

Re: ebay concierge service
 

Pretty sure it’s invite only. Maybe I am wrong, but everything I have read about it says it’s invite only to top sellers

Re: ebay concierge service
 

its actually listed in the subscription i have just spoken to them on live chat and they have confirmed they do warn you when a vero is filled and ask you to take it down,

only prob is a anchor shop is £478 a month!!

Re: ebay concierge service
 

Doesn’t really seem worth it.... maybe just don’t sell the problem item? Or look to get permission to sell it

Re: ebay concierge service
 

I am going to open anchor shop soon so I can let you know if I have an access for it and how it works.

Re: ebay concierge service
 

You don't have to have an anchor store. At least, that wasn't the rule on USA eBay when I was invited in 2016. The account I got invited into Concierge on has a basic store subscription but it grossed over $750k that year.

They're lying to you if they're telling you that you get advanced notice and an opportunity to take down the listing on your own. I've had our Concierge rep call us several times regarding VeRO listings. The listing is taken down as usual. The only difference is you get a VeRO email + a nice little explanation from your Concierge rep, instead of just a VeRO email when listings go down.

Opening an anchor store alone won't get you invited. My understanding is the program is reserved for high-volume sellers who have proven to be top-notch at customer service. It's eBay's way of rewarding sellers who pay attention to customer service - eBay gives them access to better (US-based) customer service.

EDIT: Here's my thread from back when I was invited : https://www.aspkin.com/forums/ebay-d...concierge.html

Re: ebay concierge service
 

That is exactly my understanding as well

Re: ebay concierge service
 

so you still get the vero strike! ??

Re: ebay concierge service
 

Yes you still get the strike. It was VEROed by the manufacturer. Keep in mind if you sell many thousands of items a month, a dozen vero strikes a year or month even is a piss hole in the snow. It is just simple math.

Re: ebay concierge service
 

so the 3 strike rule won't apply to your big account, i have had 2 vero on one of my accounts, and still no 7 day ban yet, gets me thinking there is no method to vero its very random

Re: ebay concierge service
 

age of account and reason for VERO is extremely important also.

Just a manufacturer who does not want you to sell, no big deal. Counterfeit VERO are a much bigger deal. Counterfeit VERO with a purchase from a law firm or VERO agent is a much stronger offense.

If I get items taken down for MAP pricing on big accounts, I personally just relist it.......but I know what I am selling and who I am dealing with. I call up someone I most likely know and we talk about it. It is chess for me.

If you are selling foofoo, odds are it is not a game.

Re: ebay concierge service
 

Mine where copyright ones. Is that proper serious

Re: ebay concierge service
 

Were you selling 'repllicas' of items.

If so nothing you can do will stop your account sooner or later getting limited

Re: ebay concierge service
 

No just inspired t shirts. Based on movies. Gimmicks etc but the veros where for copyright

Re: ebay concierge service
 

My account is 2 years old with 4K feedback. Had many veros in past but they seem to be resetting etc

Re: ebay concierge service
 

Keep getting them and you its possible you will get hit with a ban. Its likely that it will already in some way be impacting your search results

Re: ebay concierge service
 

ye, till it dies down, i find if i dont get another one till say next year it will just be another vero, no ban, if i get another one thou within 90 days i will prob get a 7 dayer

Re: ebay concierge service
 

Yep that is generally the way it works.

It used to drop off after 3 months but now they keep it against the account indefinitely but no 2 within 90 days still seems to be the rule on smaller accounts

Re: ebay concierge service
 

I have couple of accounts which has concierege service it's very very good service from eBay, they started around 2 years ago with top sellers and buyers.

Basically any vero claim they get they will call you before taking any action if it's logo or something else which cam be removed they give you 48 hours to remove logo or words and you good to go if you don't act in 48 hours they have to take listing down.

In uk they picked up around 800 sellers and buyers for this service.

They really listen to you and your calls goes to Ireland call centre.

They recently expand this service to anchor shop users.

To be honest it's worth it even if you need to pay this service. Although for me it's free!!!

Re: ebay concierge service
 

Do you have this on stealth accounts?

Re: ebay concierge service
 

This is what I was saying. But seems no one in eBay will give a straight answer on eBay chat they was saying what you was saying but in phone they said it wasn’t true you can’t avoid vero. Hmmmm which is it.

This also contradicts what the other poster was saying as his on concierge service and he can’t avoid a vero strike. ?????

Re: ebay concierge service
 

If you want to go on selling vErO, you must face the chance of damaging your account by getting them suspended.

Ebay services would only put up with repeated VeRo listings for so long.

:juggle:

Re: ebay concierge service
 

Not if your paying £478 per month on top of fees. This is how huge sellers must be able to have stores with thousands of fbs and have long life. I used to always say how can I get verod and he don’t. Coz he’s got 100k plus fb?? No it’s prob cause he’s on that program which you can pay for. If your paying £478 a month on top of seller fees you should expect a high level of service.


QUOTE=GreenBean;936487]If you want to go on selling vErO, you must face the chance of damaging your account by getting them suspended.

Ebay services would only put up with repeated VeRo listings for so long.

:juggle:[/QUOTE]

Re: ebay concierge service
 

I think you have the wrong end of the stick...

Yes it does seem like they give you some pre-warning to remove it, but that doesn't mean you can just put it back up again a few days later. eBay also wont just keep letting you get off with a warning. Sooner or later more sanctions would be taken

Re: ebay concierge service
 

No of course not. Ad just remove the listing wouldn’t even modify it. I mean they would warn you forever about vero take down I mean as your paying a stupid high amount of fees to them.

Re: ebay concierge service
 

Please believe me, it does not happen as you dream.

The companies with the IP rights to the tee shirts lose patience.

:shhh:

Re: ebay concierge service
 

I seriously doubt that. I think you are reading what you want and not what is being said

Your not just going to be able to get away with VERO warnings forever. There will be a stage where the IP holders will start to get annoyed and eBay will pander to them no matter what fees your paying

£500 odd in shop fees is a lot for a short, but its peanuts in the grand scheme of things to eBay

Re: ebay concierge service
 

well plot thickens one of my old shops is a member of concierge and i have spoken to the nice irish lads, and they have confirmed they do phone and warn you 95% of the time to get listings down or change keywords, and he said if you show willing and understanding and work with them basically get to know them on the occasions they can't phone if you phone after the vero hits say u get a 7 day, they have the power to overturn the 7 day!!! and take the effect of the vero away, u still get the vero and its still on the accounts forever but they take the effects away from the vero!!

another intersting thing is, there is no set rules to vero, once a vero get issued to normal account there are packages that are recommended .. such as warning, 7 day , 30 day etc etc.. and they would just choose the lowest package all the time, anytime a concierge member get a vero filled it goes to there group no one else!!! so if your phoning up all time working with them and getting to know them and show willing everytime you get a vero they will always take the effects away from the vero, but 95% of the time you would get a call saying change listing or take it down to avoid vero

Re: ebay concierge service
 

I guess it's different for my category. The only calls I get from my Concierge rep about VeRO is for them to inform me the manufacturer has directed them to remove some of my listings. I've never been given an opportunity to change anything in the listings because the rep is always taking them down as they're talking to me.

My account has never been restricted or suspended or anything because of listing takedowns but I certainly don't get any extra leniency when it comes to VeRO. As yankee was saying, the level of the VeRO offense probably makes a world of difference here.

Re: ebay concierge service
 

i gave them my senerio which is usually copyright, and thats what he told me

Re: ebay concierge service
 

Understood. More power to you. The last time my Concierge rep removed one of our listings was about a year ago. It was a US (not UK) rep and some time has passed since then so maybe circumstances were different.

Still though I can tell you that an anchor store + the outrageous fees that go along with it aren't necessary to be invited into Concierge.

Do you have an account you're being invited into Concierge on?

EDIT: For the record I love Concierge, just not because of advanced notice on listing takedowns. Concierge enables me to have almost all negative feedbacks removed within 24 hours. It's also 10x easier/faster to settle disputes on eBay when you can call up your dedicated rep who knows you and your selling practices and explain the situation to that one rep, rather than being transferred to 5 different departments before being told you lose the case. LOL.

Re: ebay concierge service
 

it says on the subscription page if you take achor you will be on concierge and the irish rep said same thing, its just really expensive but more listings and should be fine with the extra sales

Re: ebay concierge service
 

Oh, alright. So apparently they've added Concierge as one of the features of an Anchor store subscription. Makes sense since there's never been much added value to that type of store subscription despite the high cost. You can still be "invited" without an anchor store but I guess this is now the sure-fire way to be admitted into the program.

Personally I wouldn't go for an Anchor store just to get access to Concierge. Not worth the cost in my opinion.

You know your selling limits would still apply, right? Just something to consider as you think about upgrading to an anchor store.

Re: ebay concierge service
 

i have high selling limits more then enough it literally is vero for me its a occupational hazard, with selling retro inspired t shirts, and as am cheap its rival sellers etc it a mine field, its my job and i have to much riding on it, so this program will be a god send, i just need to get a new phone, change number on my account and just leave that phone on my bedside hahah ready!

Re: ebay concierge service
 

Yeah, I hear you. I really hope it ends up working out for you and the rep you're speaking with isn't blowing smoke up your a**.

For what it's worth, Google Voice is an option. GV numbers don't work for creating eBay accounts but there's no problem with you adding a GV # later on as your primary number. That's what I've done with the account I have in Concierge. I changed the primary contact # to a GV # that forwards to my personal phone, so now I always have access to the phone on that account without having to keep another phone line active forever.

If that's something you consider doing here's a helpful tip. Go to voice.google.com once you set up your number, go into options, and tell Google to disable the GV prompt for when people call you. If you disable it callers will hear a phone ringing as usual when they call. If you don't disable it callers are greeted with a recording saying something like "this is a GV # and your call is being forwarded." Not the best thing for an eBay rep to hear if they try to call you.

EDIT: I'm pretty sure GV is available in UK now. I apologize if this info doesn't apply to UK. :/