We regret to inform you that your eBay account has been suspended due to concerns we have for the safety of the eBay community.
You may appeal the suspension by replying to this email.
Why have we suspended your account?
From experience we know that certain items and actions are more associated with fraudulent activity on eBay than others. As a precaution, we suspend an account if it gives us cause for concern. We then ask for more information from the member before we reinstate the account.
Please understand we're not accusing you of fraudulent behaviour. Our top priority is to ensure that eBay remains a safe and reputable place to buy and sell, so we'd just like to confirm some of the information you've given us.
An account suspension in these circumstances is covered under the eBay User Agreement, which you can read by copying this link into a new browser window:
Your User Agreement
During your suspension you are prohibited from using eBay in any way, including registering new accounts. Doing so may result in your permanent suspension. We have ended any open listings.
Please be advised that this suspension does not relieve you of your obligation to pay any fees that you may owe to eBay.
Here's what you can do now:
Please send us all of the following information so we can review your account:
1) Proof of name and address
2) Proof that the item/s you listed are in your possession
3) Confirmation of your up-to-date contact details
1) Proof of name and address
Please send us copies of BOTH of the following:
- government-issued photo identification (passport or driving licence)
- evidence of address (bank statement or utility bill).
You must send us PHOTOCOPIES, not originals as we can't return your documents. Clearly print your User ID on both documents so we can match them with your account quickly.
2) Proof that the item/s you listed are in your possession
Please send us ONE of the following for each of the items you've listed for sale on eBay:
- Receipt, bill of sale or agreement with your supplier
Please understand that we can't accept an invoice or order confirmation as proof that the item is in your possession.
3) Confirmation of your up-to-date contact details
Please print the following information on the cover sheet of your letter or fax:
__________
User ID:
Email address:
Full name:
Full address:
Contact phone number:
__________
Please send us the information requested to the fax number or address below.
Fax number: +44 (0)20 7681 2348
Postal address (photocopies only):
eBay Trust & Safety
Attn: Suspension Appeals
P.O. Box 9473
Dublin 15
Ireland
To get your documents to us here in Ireland as quickly as possible, please ensure you pay the correct postage.
Please be assured that eBay treats your personal information with the utmost care. We always destroy documents after we've reviewed them.
What happens next?
Please allow some time for us to review your account after we have received your documents. We'll then contact you via email. Your account will remain suspended until we receive and review these documents.
Thank you for your cooperation in this important matter.
Regards,
eBay Trust & Safety
two new ebay account got suspension because of entropay address? 
