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| aquabats | 10-03-2018 10:20 AM |
Paypal Europe will not release the money after 180 days
Long Story short, they have been keeping the money for more than 8 months. The account belongs to Europe but Not UK.
I have tried everything to convince them and called them over and over, they just refused to release my money. They basically could not verify the Government IDs that I have sent to them, each time they keep asking for a new one. IDs are not EU and account holder is not from EU.
It is roughly $ 4k
Finally, I have drawn their attention as I sent a FINAL NOTICE BEFORE LEGAL ACTION.
Executive Escalation still refused to release my money but sent me this letter:
-------------------------------
Reference: xxxxxxx
Dear xxxx xxxx,
Your complaint has been forwarded to PayPal's Office of Executive Escalations. Please allow me to address your concerns further.
Following a review of the details that have been provided to us, I understand that you are unhappy with the funds still being held after 180 days. These funds cannot be released until we have been able to identify you as a customer. Therefore we require a valid Proof Of Identification (POI). The document you have been provided cannot be used to complete the identification process.
Once we have received a valid proof of identification we can continue our process of identifying you as our customer and thereby review the limitation on your PayPal account. I regret to hear that you wish to take legal action regarding the release of your PayPal balance. PayPal can hold the funds as per section 11.3 of our user agreement which has been accepted by you.
If you require any additional information regarding your PayPal account, please do not hesitate to contact us directly on ppelce@paypal.co.uk
All complaints against PayPal can be further referred for independent arbitration to the following bodies and for the purpose of doing so, this response may be considered as our "final response":
- UK European Consumer Centre (ECC-Net):
Trading Standards Institute
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex SS15 6TH
- Commission de Surveillance du Secteur Financier (CSSF)
283, route d’Arlon
L-1150 Luxembourg
- UK Financial Ombudsman Service (FOS). You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. For further information, visit www.financial-ombudsman.org.uk.
Yours sincerely,
xxxx xxxx
Executive Escalations
PayPal
Copyright © 1999-2018 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349
----------------------------------------------------------------- |
| phaz0rz | 10-03-2018 10:42 AM |
Re: Paypal Europe will not release the money after 180 days
EU anti money laundering laws allow them to do this, and they've been doing it a lot. They check the ID docs you submit again a database called "world check" (just learned that Monday in another thread about exactly the same thing). If your docs can't be verified in the database they use then Paypal doesn't legally have to release the money. |
| aquabats | 10-03-2018 11:13 AM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by phaz0rz
(Post 947535)
EU anti money laundering laws allow them to do this, and they've been doing it a lot. They check the ID docs you submit again a database called "world check" (just learned that Monday in another thread about exactly the same thing). If your docs can't be verified in the database they use then Paypal doesn't legally have to release the money.
| But IDs are correct and persuading a small court action should do the trick, I assume. |
| phaz0rz | 10-03-2018 11:37 AM |
Re: Paypal Europe will not release the money after 180 days
You have a US forum flag so I didn't think you had any type of valid EU ID to give them, which is what they require.
You confuse me with the " IDs are not EU and account holder is not from EU.". Does this mean you're in USA using an EU account? Are you trying to submit a USA ID on EU accounts, or what?
Either way I wish you the best in taking them to court. If they have the law on their side and they are required to verify your identity I'm not sure if you're going to be successful. |
| asfantastic | 10-03-2018 01:18 PM |
Re: Paypal Europe will not release the money after 180 days
In the same postion.. usually after 180 days...i used to just submit docs and either way they used ti release the money even if docs were not good. NOW they check the docs against world check.... a real nightmare....i have a few accounts in this mess.... |
Re: Paypal Europe will not release the money after 180 days
I also have some accounts in this mess. There must be a way to get around this! they have stolen thousands from me. Legit earnings, btu with stealth measures. I have been fighting some cases for almost 2 years with no luck whatsoever. How can we get our money?
Thank you |
| aquabats | 10-04-2018 10:18 AM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by phaz0rz
(Post 947552)
You have a US forum flag so I didn't think you had any type of valid EU ID to give them, which is what they require.
You confuse me with the " IDs are not EU and account holder is not from EU.". Does this mean you're in USA using an EU account? Are you trying to submit a USA ID on EU accounts, or what?
Either way I wish you the best in taking them to court. If they have the law on their side and they are required to verify your identity I'm not sure if you're going to be successful.
| Let me explain the situation. I opened a cyprus paypal account since i have an address there. Account was permanently limited and I am asked to provide ID. Which I dis provide genuine government ID (non eu) but they will not accept it.
I am trying to submit a non-eu id for a EU account. |
| aquabats | 10-04-2018 04:57 PM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by aquabats
(Post 947530)
Long Story short, they have been keeping the money for more than 8 months. The account belongs to Europe but Not UK.
I have tried everything to convince them and called them over and over, they just refused to release my money. They basically could not verify the Government IDs that I have sent to them, each time they keep asking for a new one. IDs are not EU and account holder is not from EU.
It is roughly $ 4k
Finally, I have drawn their attention as I sent a FINAL NOTICE BEFORE LEGAL ACTION.
Executive Escalation still refused to release my money but sent me this letter:
-------------------------------
Reference: xxxxxxx
Dear xxxx xxxx,
Your complaint has been forwarded to PayPal's Office of Executive Escalations. Please allow me to address your concerns further.
Following a review of the details that have been provided to us, I understand that you are unhappy with the funds still being held after 180 days. These funds cannot be released until we have been able to identify you as a customer. Therefore we require a valid Proof Of Identification (POI). The document you have been provided cannot be used to complete the identification process.
Once we have received a valid proof of identification we can continue our process of identifying you as our customer and thereby review the limitation on your PayPal account. I regret to hear that you wish to take legal action regarding the release of your PayPal balance. PayPal can hold the funds as per section 11.3 of our user agreement which has been accepted by you.
If you require any additional information regarding your PayPal account, please do not hesitate to contact us directly on ppelce@paypal.co.uk
All complaints against PayPal can be further referred for independent arbitration to the following bodies and for the purpose of doing so, this response may be considered as our "final response":
- UK European Consumer Centre (ECC-Net):
Trading Standards Institute
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex SS15 6TH
- Commission de Surveillance du Secteur Financier (CSSF)
283, route d’Arlon
L-1150 Luxembourg
- UK Financial Ombudsman Service (FOS). You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. For further information, visit www.financial-ombudsman.org.uk.
Yours sincerely,
xxxx xxxx
Executive Escalations
PayPal
Copyright © 1999-2018 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349
-----------------------------------------------------------------
| Quote:
Originally Posted by phaz0rz
(Post 947552)
You have a US forum flag so I didn't think you had any type of valid EU ID to give them, which is what they require.
You confuse me with the " IDs are not EU and account holder is not from EU.". Does this mean you're in USA using an EU account? Are you trying to submit a USA ID on EU accounts, or what?
Either way I wish you the best in taking them to court. If they have the law on their side and they are required to verify your identity I'm not sure if you're going to be successful.
| A valid ID has been provided so They cannot hide behind any law. What about people that does not have a EU ID but live in EU? Is that mean that they cannot get their money.. |
| scotay | 10-05-2018 02:46 AM |
Re: Paypal Europe will not release the money after 180 days
This World Check is concerning.
I put my legit name and home details, lived there for 15 years now and on electrol role and it came back as having no records... |
| aquabats | 10-05-2018 06:13 AM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by scotay
(Post 947880)
This World Check is concerning.
I put my legit name and home details, lived there for 15 years now and on electrol role and it came back as having no records...
| I don't think you can try world-check by yourself. You have to be a member of the system. |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by scotay
(Post 947880)
This World Check is concerning.
I put my legit name and home details, lived there for 15 years now and on electrol role and it came back as having no records...
| This is very alarming and a weird identity potentially crackable service |
| aquabats | 10-07-2018 10:51 AM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by rsot
(Post 947925)
This is very alarming and a weird identity potentially crackable service
| Which means? |
| JamesNorth101 | 10-07-2018 11:21 AM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by aquabats
(Post 947817)
A valid ID has been provided so They cannot hide behind any law. What about people that does not have a EU ID but live in EU? Is that mean that they cannot get their money..
| So have you given them a ring and asked them what the issue with the ID is and asked them what they would accept? That would be a good next step |
| oompaloompa | 10-07-2018 01:33 PM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by aquabats
(Post 947909)
I don't think you can try world-check by yourself. You have to be a member of the system.
| exactly, you could look at it only if your job accesses it as a financial institution. |
| aquabats | 10-07-2018 06:08 PM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by JamesNorth101
(Post 948264)
So have you given them a ring and asked them what the issue with the ID is and asked them what they would accept? That would be a good next step
| I called them couple of times and didn’t work out. First guy told me If i send another ID, they would accept it as long as my name is written on it. After that I recevied thia generic email saying that I have to send another ID. Both IDs were Non-EU.
I wonder if they are able to verify the ID’s of anyone living in Europe.. less likely.. |
| asfantastic | 10-08-2018 06:58 PM |
Re: Paypal Europe will not release the money after 180 days
i spoke to paypal last week.similar issue but i have uk id. The advisor said the id
failed a world check 'check' he wouldnt repeat again about the world check when i asked him. they are using world check by reuters to check authenticity of documents.....ive not had this before. |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by josh
(Post 947573)
I also have some accounts in this mess. There must be a way to get around this! they have stolen thousands from me. Legit earnings, btu with stealth measures. I have been fighting some cases for almost 2 years with no luck whatsoever. How can we get our money?
Thank you
| Fighting with legal help or...? |
| aquabats | 10-10-2018 12:57 PM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by rsot
(Post 948571)
Fighting with legal help or...?
| I do fight with legal help. Yes.. |
| just_smile | 10-11-2018 07:29 AM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by asfantastic
(Post 948554)
i spoke to paypal last week.similar issue but i have uk id. The advisor said the id
failed a world check 'check' he wouldnt repeat again about the world check when i asked him. they are using world check by reuters to check authenticity of documents.....ive not had this before.
| They've been able to use 3rd party software to check any docs for a long time. I think the T&C update from 2015 had all the info regarding it. |
| aquabats | 10-13-2018 05:29 AM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by just_smile
(Post 949138)
They've been able to use 3rd party software to check any docs for a long time. I think the T&C update from 2015 had all the info regarding it.
| We all know this. |
| asfantastic | 11-12-2018 04:52 PM |
Re: Paypal Europe will not release the money after 180 days
Hi aquabats.... did you get you funds released? |
| winge00 | 02-06-2019 07:06 AM |
Re: Paypal Europe will not release the money after 180 days
World check to verify ID, Router to verify ID
I have found the link below states couple of companies who provide pp the id check services https://www.paypal.com/uk/webapps/mp...d-parties-list
This might be helpful, But I am even more confused while creating a stealth pp account I should remember that As soon as they ask for id, this might be end of pp account,
Can you guys help in how did you resolve this id issue, one is providing an id then geting it verified by world check. Complicated. |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by phaz0rz
(Post 947535)
EU anti money laundering laws allow them to do this, and they've been doing it a lot. They check the ID docs you submit again a database called "world check" (just learned that Monday in another thread about exactly the same thing). If your docs can't be verified in the database they use then Paypal doesn't legally have to release the money.
| World Check is a database of high risk individuals, it serves no other identification function so it makes no sense atal that PP would refuse to payout due to you not being in that database.
its like saying that unless you are in the crufts 2019 dog owners database then paypal cant verify your identity.. https://en.wikipedia.org/wiki/World-Check https://www.thomsonreuters.co.jp/con...k-brochure.pdf https://namescan.io/About.aspx |
Re: Paypal Europe will not release the money after 180 days
PP arent above the law in the UK and with the new GDRP legislation and with PP pulling out of the third party access to the UK Passport DB they know alot less about individuals than you may think. |
| james_112233 | 03-13-2019 01:25 PM |
Re: Paypal Europe will not release the money after 180 days
So people running legitimate businesses but under stealth measures can no longer have access to their money after 180 days should their stealth paypal account get limited ? |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by james_112233
(Post 985596)
So people running legitimate businesses but under stealth measures can no longer have access to their money after 180 days should their stealth paypal account get limited ?
| Depends on what the limitation was for but one thing is for sure, if PayPal refuses your identification documents then you have a fight on your hands |
| just_smile | 03-14-2019 10:09 AM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by james_112233
(Post 985596)
So people running legitimate businesses but under stealth measures can no longer have access to their money after 180 days should their stealth paypal account get limited ?
| That's why rule number 1 is so important.
1.Never leave any money you can't afford to lose in paypal.
If you plan ahead and take your time to build an account properly, it's so easy to never have any money at the mercy of paypal. |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by james_112233
(Post 985596)
So people running legitimate businesses but under stealth measures can no longer have access to their money after 180 days should their stealth paypal account get limited ?
| Even those who used their real details have been hit with this hurdle.
Make it a habit of regularly withdrawing funds from your PayPal account(s) every few days, leaving a little behind to cover fees/charge backs etc. |
| paulfoltyn | 03-21-2019 12:55 PM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by phaz0rz
(Post 947535)
EU anti money laundering laws allow them to do this, and they've been doing it a lot. They check the ID docs you submit again a database called "world check" (just learned that Monday in another thread about exactly the same thing). If your docs can't be verified in the database they use then Paypal doesn't legally have to release the money.
| World check is a database that stores 'bad guys' info .. if you can't be found on there that is a good thing |
| kk4356 | 03-21-2019 01:20 PM |
Re: Paypal Europe will not release the money after 180 days
Hi contact PayPal tell on that time when you open the account you was working there that is why you provide that address.
Now you are back to USA and show them 2 ID not one front and Back make copy a statement from the Bank to see that is really you.If you have a passport it will be perfect then go to notary make a stamp from the notary survive that they check every one document and is original send all the document that you have it to pay-pall and they will relist your $$ guaranty that the reason that they hold it bucose they have a reason after you do that all of that they don't have a choose trust me. |
| paypalpains | 07-17-2019 10:43 AM |
Re: Paypal Europe will not release the money after 180 days
can you repeat that in english kk4356? |
| shelfer.org | 07-17-2019 10:55 AM |
Re: Paypal Europe will not release the money after 180 days
i dint know how GOD HELP ME,
my stealth Singapore PayPal account was ready to withdraw,bank was also confirm.i call to Singapore PayPal ,he ask me date of birth ,i was fail to provide him.he ask to submit id and prof of agrees,he also told me that i never use real local ip and why u are trying to withdraw.in the end i given him 100 of abuse.i was aware that my money has-been ****ed.
but after 20 days i try to withdraw money 300$ and it was proceed,but when i try to renaming 50$ the same error found we need more info.the good news is i got 300$ just 50$ renaming and i dint care now |
| muzzie | 08-29-2019 12:26 PM |
Re: Paypal Europe will not release the money after 180 days
Anybody knows how it really works? Some accounts are just free to go after 180 days, but some require docs over and over, and refuse even legit docs. What do they really want?? |
| Pathos | 08-31-2019 11:50 AM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by muzzie
(Post 1030418)
Anybody knows how it really works? Some accounts are just free to go after 180 days, but some require docs over and over, and refuse even legit docs. What do they really want??
| Probably they have quota's to meet...if they aren't meeting their free money quota, they refuse loads more accounts :) |
| asfantastic | 12-12-2023 07:50 AM |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by josh
(Post 947573)
I also have some accounts in this mess. There must be a way to get around this! they have stolen thousands from me. Legit earnings, btu with stealth measures. I have been fighting some cases for almost 2 years with no luck whatsoever. How can we get our money?
Thank you
|
i got paid out after 2 year. you have to take them to Financial ombusdman service' in the uk,,,,BUT you have a time window of i think 6 months to appeal to the ombusdman AFTER paypal give you their final decision. |
Re: Paypal Europe will not release the money after 180 days
Quote:
Originally Posted by asfantastic
(Post 1231635)
i got paid out after 2 year. you have to take them to Financial ombusdman service' in the uk,,,,BUT you have a time window of i think 6 months to appeal to the ombusdman AFTER paypal give you their final decision.
| This is interesting experience - although the thread kind of ended in 2019 |
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