Long Story short, they have been keeping the money for more than 8 months. The account belongs to Europe but Not UK.
I have tried everything to convince them and called them over and over, they just refused to release my money. They basically could not verify the Government IDs that I have sent to them, each time they keep asking for a new one. IDs are not EU and account holder is not from EU.
It is roughly $ 4k
Finally, I have drawn their attention as I sent a FINAL NOTICE BEFORE LEGAL ACTION.
Executive Escalation still refused to release my money but sent me this letter:
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Reference: xxxxxxx
Dear xxxx xxxx,
Your complaint has been forwarded to PayPal's Office of Executive Escalations. Please allow me to address your concerns further.
Following a review of the details that have been provided to us, I understand that you are unhappy with the funds still being held after 180 days. These funds cannot be released until we have been able to identify you as a customer. Therefore we require a valid Proof Of Identification (POI). The document you have been provided cannot be used to complete the identification process.
Once we have received a valid proof of identification we can continue our process of identifying you as our customer and thereby review the limitation on your PayPal account. I regret to hear that you wish to take legal action regarding the release of your PayPal balance. PayPal can hold the funds as per section 11.3 of our user agreement which has been accepted by you.
If you require any additional information regarding your PayPal account, please do not hesitate to contact us directly on
ppelce@paypal.co.uk
All complaints against PayPal can be further referred for independent arbitration to the following bodies and for the purpose of doing so, this response may be considered as our "final response":
- UK European Consumer Centre (ECC-Net):
Trading Standards Institute
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex SS15 6TH
- Commission de Surveillance du Secteur Financier (CSSF)
283, route d’Arlon
L-1150 Luxembourg
- UK Financial Ombudsman Service (FOS). You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. For further information, visit
www.financial-ombudsman.org.uk.
Yours sincerely,
xxxx xxxx
Executive Escalations
PayPal
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Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
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