Claim denied without the chance to explain.

[raaaar]

I bought an item from e bay and another item privately from the same buyer. I had to make a claim for the private purchase which was paid via PayPal business as part of it was undelivered. The buyer has had my claim overturned by providing tracking information for the e bay purchase. PayPal did not ask me for my side of the situation. This is not a small amount of money and I expected PayPal to ask me for my side without dismissing my claim.

[raaaar]

Not only am I severely out of pocket but PayPal have indirectly called me a lier.

[JHerald]

You mean the seller. You are the buyer.

If PayPal have been provided sufficient evidence to support that the item was delivered to you, in this case; tracking, then your claim will be refused.

You said part of it was undelivered, so did you select the correct claim reason and explain that it was not delivered in its intended entirely? If you simply said the whole item was not received, when the tracking would clearly show it was delivered at your address, then PayPal are going to side with the seller.

You will need to contact PayPal if you would like to appeal their decision or make a complaint. There is not much we can advise you on this, since PayPal make their decisions and usually stick to them. They would not have sided with the seller without valid evidence, as it is the buyer who is often favored in claims.

[oompaloompa]

ok the other way to do this is this seller says it was fully delivered and provided tracking, then just open a not as described claim and send whatever it was back to them for a full refund....