Think what will happen next:
You open an unpaid item so, to avoid the action, he pays. He's cornered! Either he pays or he gets punished with a strike..
So.. you have to now send the item else you'll have a non-receipt claim against you.
Right, so he now has a choice to either shut up and put up and suffer a blow to his ego or fight back and save some face! He has absolutely nothing to loose by claiming a refund because it is faulty. It definately IS faulty, as you said, so it won't be wrong to claim - he'll let PP decide whether it was described wrongly as he believes.
PP notoriously side with buyers as they are the backbone of their business. In any case, the buyer is correct in saying that anything listed as "Used" should be fully working as that is the definition of eBay's catagory. It should have been listed as "Spares/Repair" - common mistake by sellers, easy to miss or overlook.
PP WILL side with the buyer and you'll be forced to refund.
The buyer will refuse to pay for return postage probably, especially for a low value item and you'll be forced to pay else he'll probably never send it back. PP won't care.
So, it's loose loose loose for you. Only way this will end ok is if he's a push-over. Might as well cut straight to that ok ending and offer to cancel the sale!
Hey, forgot to say he might leave a neg too.
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