Buyer refusing to pay for item. Worth complaining? - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > International eBay & Paypal Discussions > UK eBay & Paypal

UK eBay & Paypal General discussions about eBay.co.uk Suspensions and Paypal.co.uk limited accounts. This forum is geared towards UK eBay & Paypal sellers.

Reply
 
Thread Tools
  #1  
Old 10-01-2012
Junior Member
 
Join Date: Dec 2011
Posts: 18
Thanks: 6
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 71%
iTrader: (0)
Default Buyer refusing to pay for item. Worth complaining?

I have just sold an old sat box of mine that was laying around the house on a stealth thats a few months old.

Clearly wrote in the description that the sat box was faulty and would require a new part.

Buyer never sent payment after the auction ended so I sent a message asking for it.

He replied saying he wouldnt pay for it because he "didn't realise it was faulty"

He said it was my fault he did not notice because I didn't list the item as faulty in the title, and also tried telling me the listing was against eBay rules because of this.

Really annoying because I did everything correct.

Is it worth putting in a case to eBay and complaining or should I ignore it and move on?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 10-01-2012
Senior Member
 
Join Date: Jun 2010
Posts: 520
Thanks: 17
Thanked 88 Times in 73 Posts
Activity: 0%
Longevity: 80%
iTrader: (1)
Default

Yes definately.

Open an unpaid item case so you get your fee's back.

The buyer will get a strike, it'll have very little impact on his account, but you'll feel better.
Reply With Quote
The Following User Says Thank You to meVebay For This Useful Post:
webman0812 (10-01-2012)
  #3  
Old 10-02-2012
Elijah's Avatar
Senior Member
 
Join Date: Mar 2012
Posts: 1,159
Thanks: 724
Thanked 333 Times in 256 Posts
Activity: 0%
Longevity: 70%
iTrader: (0)
Default

Buyers generally seem to throw a hissy fit when sellers threaten to open a case against them. Just the threat alone gets them to pay in almost all cases in my experience.
Reply With Quote
  #4  
Old 10-02-2012
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 76,672
Thanks: 5,994
Thanked 8,987 Times in 8,277 Posts
Activity: 100%
Longevity: 83%
iTrader: (7)
Default

That`s the problem with selling electronics with faults in them - you will attract buyers who think they are getting a deal and them complain about not having read the auction...go figure.

Do the unpaid strike
Reply With Quote
  #5  
Old 10-02-2012
Junior Member
Threadstarter  
 
Join Date: Dec 2011
Posts: 18
Thanks: 6
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 71%
iTrader: (0)
Default

Cheers guys. Will definately be opening up a case with eBay.
He still might refuse to pay after that but it will make me feel better after being messed around.
Reply With Quote
  #6  
Old 10-02-2012
johnnyleeds's Avatar
Senior Member
 
Join Date: Oct 2008
Posts: 451
Thanks: 29
Thanked 28 Times in 27 Posts
Activity: 0%
Longevity: 90%
iTrader: (0)
Default

Hi Webman0812, you say you described the item as faulty in your description, but did you actually select the 'For parts or not working' option under 'Item Condition'? If you did then go ahead and open a non-paying bidder claim and get your listing and final value fees back.

If however you chose the 'Used' option under 'Item Condition' and just described it as faulty in your description then I'm not sure if you are covered. There is no point in pursuing something like this with a buyer over an item that probably sold for not a lot of money. I'd just forget about it and chalk it up to experience. After all you dont want to end up with bad feedback from the buyer.

If you described it as faulty in your description, but you didnt select the 'For parts or not working' option then the buyer might think they have a legitimate reason not to pay. Yes its a pain in the arse, but not worth losing sleep - or your good reputation on Ebay for.

hope this helps!
__________________
DON'T LET THE B**STARDS GRIND YOU DOWN ! ! !
Reply With Quote
  #7  
Old 10-03-2012
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 76,672
Thanks: 5,994
Thanked 8,987 Times in 8,277 Posts
Activity: 100%
Longevity: 83%
iTrader: (7)
Default

Don`t forget to block the bidder on this and any accounts
Reply With Quote
  #8  
Old 10-03-2012
Junior Member
 
Join Date: Sep 2010
Posts: 185
Thanks: 39
Thanked 15 Times in 13 Posts
Activity: 0%
Longevity: 79%
iTrader: (0)
Default

Quote:
Originally Posted by webman0812 View Post
Cheers guys. Will definately be opening up a case with eBay.
He still might refuse to pay after that but it will make me feel better after being messed around.
Isn't this drawing attention to your account? And for nothing but a kind of revenge?

Accept he made a mistake, and send a request to cancel the transaction. You'll get your fees back.

Unpaid item isn't the only way to cancel a sale and get your fee back but it IS the way to cause most conflict.
Reply With Quote
  #9  
Old 10-03-2012
SUVE's Avatar
Executive [VIP]
 
Join Date: Jul 2011
Posts: 1,242
Thanks: 573
Thanked 249 Times in 201 Posts
Activity: 2%
Longevity: 74%
iTrader: (0)
Default

A very valid & important point.^^
__________________
It's an ill wind that blows no good.
Reply With Quote
  #10  
Old 10-03-2012
Junior Member
 
Join Date: Sep 2010
Posts: 185
Thanks: 39
Thanked 15 Times in 13 Posts
Activity: 0%
Longevity: 79%
iTrader: (0)
Default

Think what will happen next:

You open an unpaid item so, to avoid the action, he pays. He's cornered! Either he pays or he gets punished with a strike..

So.. you have to now send the item else you'll have a non-receipt claim against you.

Right, so he now has a choice to either shut up and put up and suffer a blow to his ego or fight back and save some face! He has absolutely nothing to loose by claiming a refund because it is faulty. It definately IS faulty, as you said, so it won't be wrong to claim - he'll let PP decide whether it was described wrongly as he believes.

PP notoriously side with buyers as they are the backbone of their business. In any case, the buyer is correct in saying that anything listed as "Used" should be fully working as that is the definition of eBay's catagory. It should have been listed as "Spares/Repair" - common mistake by sellers, easy to miss or overlook.

PP WILL side with the buyer and you'll be forced to refund.

The buyer will refuse to pay for return postage probably, especially for a low value item and you'll be forced to pay else he'll probably never send it back. PP won't care.

So, it's loose loose loose for you. Only way this will end ok is if he's a push-over. Might as well cut straight to that ok ending and offer to cancel the sale!

Hey, forgot to say he might leave a neg too.
Reply With Quote
  #11  
Old 10-04-2012
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 76,672
Thanks: 5,994
Thanked 8,987 Times in 8,277 Posts
Activity: 100%
Longevity: 83%
iTrader: (7)
Default

When you deal with high volume of sales, 1 neg. is not something to worry too much about. Worry about the profits.
Reply With Quote
  #12  
Old 10-04-2012
Senior Member
 
Join Date: Aug 2011
Posts: 262
Thanks: 37
Thanked 46 Times in 33 Posts
Activity: 0%
Longevity: 73%
iTrader: (3)
Default

^^^ I have to disagree with you, whatever the volume of sales is you have to do all you can to prevent negs.

And even if sometimes it's unavoidable when you are dealing with hysterical buyers you have to do your best to have it removed, even if it means to pay for it.

A negative feedback means less sales and/or lower sale prices.

Feedback is money.
Reply With Quote
  #13  
Old 10-10-2012
Junior Member
 
Join Date: Sep 2012
Posts: 51
Thanks: 22
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 67%
iTrader: (0)
Default

Buyers cannot leave negs when you open an unpaid item dispute. That is the upside of it. Non paying buyers are the most spiteful of buyers, so blocking them from leaving feedback and then blocking them from buying ever again from you is in my opinion the best solution.
Reply With Quote
  #14  
Old 10-11-2012
Stigger's Avatar
Senior Member
 
Join Date: Jul 2010
Posts: 2,122
Thanks: 224
Thanked 350 Times in 299 Posts
Activity: 0%
Longevity: 80%
iTrader: (0)
Default

Is it really worth it.

What are the fee's associated with the item ?

Disgruntled customers can we like a scorned woman

Remember its a new account you have on your hands, if this buyer knows anything , you could pi** him off and (long shot) but lose your account through his/her actions.

I would have asked if he would like to cancel
__________________
^The above is from a u.k point of view^


Bend it, Shape it, Anyway you want it...http://www.auto-professionals.co.uk/...lies/dance.gif
Reply With Quote
  #15  
Old 10-20-2012
Junior Member
 
Join Date: Sep 2010
Posts: 185
Thanks: 39
Thanked 15 Times in 13 Posts
Activity: 0%
Longevity: 79%
iTrader: (0)
Default

Quote:
Originally Posted by Elfquest View Post
Buyers cannot leave negs when you open an unpaid item dispute. That is the upside of it. Non paying buyers are the most spiteful of buyers, so blocking them from leaving feedback and then blocking them from buying ever again from you is in my opinion the best solution.
As I see it, it's a game of bluff. As the seller you have only one card to play, the unpaid item complaint but it's a low card and within those 4 days they can trump it easily by sending the payment. Then you are at their mercy... they can open PayPal disputes, "not as described" disputes, and you'll have no guarantee they will return the item either (they certainly won't pay for return postage).

Just nip it in the bud early by telling the buyer that it is no problem and you will happily cancel the sale (and get your fees back). Then you can kindly offer to give each other good feedback for the misunderstanding! WIN - WIN.

Don't make life hard for yourself. Get yourself good feedback and praise for being a flexible and forgiving seller.
Reply With Quote
  #16  
Old 10-20-2012
Senior Member
 
Join Date: Feb 2012
Posts: 1,069
Thanks: 26
Thanked 203 Times in 166 Posts
Activity: 0%
Longevity: 71%
iTrader: (0)
Default

move on. he is already a difficult buyer.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Buyer opened dispute about an item and paypal just gave him the money! No item return prosto_prelest PayPal Talk 4 08-10-2012 10:47 AM
Buyer trying to force return after trying item on then "refusing" lalalala eBay Discussion! 8 06-24-2012 07:43 PM
buyer lodge item not received dispute, while item was delayed by custom... n4spd PayPal Talk 0 01-07-2010 12:17 AM
Buyer returned item but replaced item in box with newspapers newguy121 eBay Discussion! 14 08-24-2009 02:57 PM
Anyone try complaining to the BBB when suspended? skins4ever eBay Suspensions 5 01-23-2009 10:19 PM


Aspkin Group

All times are GMT -5. The time now is 08:15 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58