Ebay Dispute - Resolution Centre Technical Fault
Hi there,
I have an issue; I have some items that were ' Not as Item Described' disputes, they actually filed the claim I believe with paypal rather than ebay.
Immediately the moment I got the notification I refunded both of them, this is my policy every single time.
I also always request the return of the item, as a must in part of the contract of receiving the receipt.
Anyway, for whatever reason, whenever I initiate the refund directly through paypal rather than pressing the ebay button first (the ebay button makes you wait a few days until the buyer has returned the item).
It seems that ebay doesn't' recognize that I have sent the refund via paypal.
And as a result doesn't close the case; constantly showing me that I need to be the one who makes an action.
I simply can't allow these cases to esculate to the esculation centre else my account WILL be shut down.
Should I be worried that I can't respond and make an action.. or will those cases never esculate because its a glitch on the system that's made a mistake rather than myself.
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