Removing Low DSR Ratings - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > International eBay & Paypal Discussions > UK eBay & Paypal

UK eBay & Paypal General discussions about eBay.co.uk Suspensions and Paypal.co.uk limited accounts. This forum is geared towards UK eBay & Paypal sellers.

Reply
 
Thread Tools
  #1  
Old 11-13-2013
Junior Member
 
Join Date: Apr 2013
Posts: 179
Thanks: 26
Thanked 18 Times in 14 Posts
Activity: 0%
Longevity: 60%
iTrader: (0)
Default Removing Low DSR Ratings

http://www.aspkin.com/forums/ebay-di...-recieved.html

Had a buyer saying they didnt get the item I sent (situation above) and they left me neut feedback and low DSR ratings. Technically I could email ebay and ask them to remove the low rating as the item was lost in the post. Would this bring unwanted attention to my stealth account, or have others done this before without problems?

Im not sure if I should chance it or not but have had a few low ratings for shipping time recently so getting rid of one would help... Any thoughts or past experiences would be appreciated.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 11-13-2013
meloncoly's Avatar
Junior Member
 
Join Date: Jun 2012
Posts: 88
Thanks: 2
Thanked 15 Times in 10 Posts
Activity: 0%
Longevity: 65%
iTrader: (0)
Default Re: Removing Low DSR Ratings

I would probably forget about it and try to ship a bit quicker.
Reply With Quote
  #3  
Old 11-14-2013
Junior Member
 
Join Date: Apr 2011
Posts: 67
Thanks: 8
Thanked 25 Times in 14 Posts
Activity: 0%
Longevity: 73%
iTrader: (3)
Default Re: Removing Low DSR Ratings

I've done this a few times, except the item showed as "delivered", and for some reason the buyer didn't get it or it was stolen from their mailbox etc. As long as it says it in the negative/neutral feedback, and you can prove it was sent in a timely manner they will remove it. Takes about 30 minutes of phone time so I don't really hassle unless I'm on the border of top rate and regular, or regular and below standard etc....and really need that one extra boost. They were always on stealth accounts too. I'm sure if it showed progress on the tracking then disappeared you could be able to get it off too since its not your fault.
Reply With Quote
  #4  
Old 11-14-2013
tmastermind's Avatar
Executive [VIP]
 
Join Date: Mar 2013
Posts: 425
Thanks: 51
Thanked 138 Times in 99 Posts
Activity: 0%
Longevity: 60%
iTrader: (0)
Default Re: Removing Low DSR Ratings

Unless you can provide reasonable proof to eBay that you did sent the item to the customer, they wont remove the feedback or DSR's.

eBay favour the tracking so special delivery or Recorded signed for will work as proof but the proof of posting receipt from a post office WONT cover it.

Did you send the item via tracking? If not, its not worth going down that route and just take a hit this time around.

The other thing to consider is the fact your account is stealth and you really dont want to be bringing attention to your account by human eyes? Work on diluting the low DSR and neut fb with lots of positives is a better option in my opinion.

When this happens to me to a low cost item I take the hit but I do send a kind email explaining to the customer that the item is lost and that you have to launch "an investigation" or claim with royal mail. I then tell them that as part of the investigation, they may contact them particularly if this has been a frequent issue with their address. This normally puts the willies in any scam buyer and I've had a good turnaround in how many tell me the next day my item has arrived
Reply With Quote
The Following User Says Thank You to tmastermind For This Useful Post:
ebanned (11-14-2013)
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
How bad are 4 out of 5 ratings? kockedoff Amazon 16 04-18-2013 02:51 AM
DSR Ratings darko310 Subscriber Discussions 2 02-17-2013 04:24 AM
DSR Ratings arshavin eBay Discussion! 6 12-15-2012 07:40 PM
Zero Ratings bidders Bunneh Subscriber Discussions 14 07-31-2012 11:19 AM
dsr ratings - mathematicians please they_screwed_me_too UK eBay & Paypal 17 07-02-2012 08:43 AM


Aspkin Group

All times are GMT -5. The time now is 01:09 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58