 Re: eBay managed returns
Assuming OP got this email - Edited it a bit as eBay has a habit of just repeating themselves in emails. 5 main points our outlined.
BUSINESS SELLER NEWS
Spring 2014
New opportunities ahead. Make them yours.
The future of online shopping will be excellent customer service, combined with an inspiring and personalised shopping experience. And we’re making changes to support you in delivering that vision so you’re in the best position to benefit.
Prepare your business now for the changes introduced in this seller news and make the most of the new opportunities ahead.
New performance measurement to reward excellent service
We’ve conducted extensive research to better understand what motivates our buyers, and what drives them away. By measuring millions of transactions, we’ve identified what’s important for buyers and what impacts their decision to buy again, buy more frequently, or stop buying on eBay.
Based on these findings, we’re changing your seller standards from August by introducing a new performance measurement. This will help your business continue to grow by making sure we’re providing buyers the retail-like shopping experience that will keep them coming back.
1- New seller standards
Your projected seller level is XXXXXXXXXXXXXXXXXXX
WHAT YOU NEED TO DO
Now
Familiarise yourself with the new performance measurements and begin making any necessary changes to meet them before they come into effect from 20 August.
From 16 April
Use the new Seller Dashboard preview to see how your eBay business is performing against the new measurements.
20 August
Your first evaluation cycle with the new measurements will come as usual on 20 August, taking into account the look-back period relevant to your account.
2 - Create inspiring collections for buyers to follow and share
The eBay shopping experience has evolved. Create inspiring collections, take advantage of the revamped eBay profile and let buyers follow you and even share on social media.
From Spring Create inspiring collections of eBay items.
Take advantage of the revamped profile page to promote your brand.
3 - Changes to fees for business sellers
From 15 April, we're making changes to Shop subscriptions, introducing changes to final value fees in some Home & Garden and Lifestyle categories and fees may now apply if you end an auction early. Plus, we’re making feature fee changes and making Supersize free of charge.
WHAT YOU NEED TO DO
Now
Subscribe to the right level of Shop for your business to make the most of the improvements. If you don’t already have an eBay Shop, find out about the benefits of Shop subscriptions and decide if this might be an option for you.
If you sell in Home & Garden categories, make sure you’re familiar with the changes to final value fees.
To make the most of Supersize becoming free, check that your pictures meet our picture standards. Consider upgrading your pictures to a minimum of 800 pixels on the longest side.
From 15 April
The new fee structure applies on eBay.co.uk for all new listings or Good ‘Til Cancelled listings that have been renewed.
4 - Managed returns: new requirements and enhancements
The managed returns process makes it easy to automate and complete returns quickly without the usual admin. From autumn 2014, we’re introducing some enhancements: additional coverage through Royal Mail, increased seller protection from abusive buyer behaviour and direct integration of managed returns with third-party listing tools.
This will gradually become a requirement for all sellers.
WHAT YOU NEED TO DO
Now
If you haven’t already opted in, consider opting in now to benefit from managed returns.
If you use a third-party listing tool, find out when managed returns will be integrated and then opt in.
Watch out for emails with information about the new requirement to use managed returns.
5 - Promotions Manager free for all Shop subscribers
Now all eBay Shop subscribers can help boost sales and attract new buyers by offering special discounts, merchandising and cross-selling offers. This tool is currently free for Featured and Anchor Shop subscribers and, from 15 April, we’re including it in Basic Shop subscriptions too.
WHAT YOU NEED TO DO
Now
If you currently have a Featured or Anchor Shop subscription and you haven’t tried the Promotions Manager tool, we’d recommend you give your business a boost and enable Promotions Manager for your Shop.
If you don’t already have a Shop subscription, learn more about opening a Shop and consider whether this might be right for your business.
From 15 April
Basic Shop subscribers can start using the Promotions Manager tool.
Last edited by JamesNorth101; 03-11-2014 at 11:56 AM.
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