New seller accounts - defects

[bigdaz]

obviously new accounts with under 100 sales it will not take long to get over that 5% mark with defects

is it still like before where it was over 2/3 items then the % takes count or is it 5% from you start selling

[Dawidck]

The transaction defect rate won't affect your seller status until you have transactions with defects involving at least 5 different buyers as an eBay Top-rated seller or 8 different buyers as an above standard seller, within your evaluation period.

[JamesNorth101]

New defects system is good in way but bad in other ways.

Need to make it work for you

You need atleast 8 different buyers leaving you a defect for it to affect your account.

So if you sell 100 items and have 7 defects, then your defect rate is 7% but your account won't be below standard.

If you sell 100 items and have 8 defects, then your defect rate is 8% and you are deemed below standard as the minimum of 8 unique buyers have left a defect.

[rsot]

Originally Posted by bigdaz

obviously new accounts with under 100 sales it will not take long to get over that 5% mark with defects

is it still like before where it was over 2/3 items then the % takes count or is it 5% from you start selling

Starts from when you start

[bigdaz]

has anyone had any success in appealing defects? once a case is opened can u get any joy in removing them as a defect?

[JamesNorth101]

Happens a lot automatically.

I have never taken the risk to an account to actually speak to eBay about removing any certain defect though. Not worth it IMO

[bigdaz]

if a buyer opens a not received case, this is recorded as a defect, if you provide tracking an esculate to ebay will it be removed as defect?

[Dawidck]

Originally Posted by bigdaz

if a buyer opens a not received case, this is recorded as a defect, if you provide tracking an esculate to ebay will it be removed as defect?

If the case is escalated and you win this wont be counted as a defect