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Paypal still won't release funds after 180 hold without ID
 

Here it is. I phoned them and told them I wouldn't be providing any more ID after they refused driving licence. They put the account on 180 day hold. I wait the 180 and phone again. They 'refer it' and email me with this.

As it has been over 180 days since your last payment received, you are eligible to have the funds withdrawn from your PayPal balance.

However, you need to provide us with a proof of identity and a proof of address before you can withdraw any remaining balance. Please note that as the copy of your driver's licence was not accepted before, we require you to provide a copy of a different document.

If there are outstanding buyer complaints open against you, you can refund your customers via the Resolution Centre in your PayPal account.

We reserve the right to close any account reported to be involved in possible high-risk behaviour. In the event of a dispute, we’ll try to recover the money from you by debiting your PayPal balance first and, if there are insufficient funds in your PayPal balance, we reserve the right to collect your debt to PayPal by any other legal means.

We appreciate your patience and understanding regarding this matter and regret any inconvenience it may cause you.

Anybody had this?

Re: Paypal still won't release funds after 180 hold without ID
 

Why did you phone them? :faint:When you call in whilst having this limitation they will insist on id again before giving you your funds.

Re: Paypal still won't release funds after 180 hold without ID
 

Looks like you are going to need to provide them with ID on this one

Re: Paypal still won't release funds after 180 hold without ID
 

This happens.

One error was talking to them. May have been preferable to put in writing you declined to accept their terms.

Other part of the issue is if this started during those purges in November, your account is caught up in that.
Now you have a battle.
:s

Re: Paypal still won't release funds after 180 hold without ID
 

If you check my posts on the history of this I was advised by forum members on here to ring them. It's all right piping up now telling me what I should have done. If you check my posts I asked about writing to them and was advised to phone them. What is their correspondence address in the UK? James North I don't think you are reading my posts. It is completely out of the question to provide them with more ID.

Re: Paypal still won't release funds after 180 hold without ID
 

If you are talking about this thread...

http://www.aspkin.com/forums/uk-ebay...anently-2.html

I dont see anyone telling you to ring them, at least all i know is people get told not to call when you have this 180 days suspension as they 99% of the time ask for id again before they give you the funds.

Re: Paypal still won't release funds after 180 hold without ID
 

If you look at my posts on this one I was told by the forum not to worry, just wait out the 180 days. I waited more than 180 days, then posted that I would need to write to them. The responses were to ring them, no-one said yes we have a correspondence address, write to them, by no means call. Not good.

Re: Paypal still won't release funds after 180 hold without ID
 

ahhh found it...

http://www.aspkin.com/forums/uk-ebay...-180-days.html

Well you cannot blame the forum when you listen to someone who joined the forum less than a month ago :s

Re: Paypal still won't release funds after 180 hold without ID
 

Agreed..... and got told the opinion it was theft by a user with a grudge against paypal.

Like that makes for sense when dealing with paypal.

:deadhorse:

Re: Paypal still won't release funds after 180 hold without ID
 

I got mine released by calling (as mentioned in that post Bunny linked), but it took a few calls over a few days but I wa prepared to lose the amount, it was more a learning excercise for me in calling in. They asked for ID again as usual, I said I had sent it blah blah, a little to and fro, then he manually withdraw to my bank account for me after calling 'compliance'.

Sounds like you have a big red flag on your account. Why not send in additional docs? and if that failsI would suggest you should contact the Financial Ombudsmen and see if they can help and keep working the stealth bluff. PayPal may cave in, there has been good statistics on FO interventions, not 100% but above 50% although these figures may not account for Stealth accounts, I wouldn't say you have anything to lose anymore after sending new docs.

Re: Paypal still won't release funds after 180 hold without ID
 

For the record they actually told me that in their t&c's they can keep my funds indefinitely.

Re: Paypal still won't release funds after 180 hold without ID
 

I would have asked them to point that part out before I suggested I was going to take this further, as unfair terms are always frowned upon.

Re: Paypal still won't release funds after 180 hold without ID
 

So if I am writing what should I say apart from telling them it's been 180 days and I would like my funds released?

Re: Paypal still won't release funds after 180 hold without ID
 

No sure what you mean. Where did I suggest I was going to take things further?

Re: Paypal still won't release funds after 180 hold without ID
 

I think it was Wired suggested the ombudsman and as you are kicked already then I see no harm in kicking back.

But did they happen to point out the part of their terms that said they could hold onto our money indefinitely?

Re: Paypal still won't release funds after 180 hold without ID
 

Call the ombusman and explain the situation. Do not say you are stealth, just give them stealth details, but you will need to need them an accesible address - dosent need to be same as PayPal as you can say you have recently moved since paypal limited your account.

Not sure why you are waiting, PayPal have said no to you with a big full stop. If you email them repeatedly over the same problem you will eventually get

'This is our final response' email and they will give you a list of organisations to complain to and contact, the FO are on the list.

Nothing to lose buddy.

Re: Paypal still won't release funds after 180 hold without ID
 

It is in there about withold funds connected with fraudulent and criminal activity, or words to that effect...being stealth is seen as fraud in their eyes. Just an excuse to make millions of pounds of free money and open nice new shiny offices in tax havens :)

Re: Paypal still won't release funds after 180 hold without ID
 

Good luck getting a sensible response from the FO :smash:

Re: Paypal still won't release funds after 180 hold without ID
 

They worked for me pretty well :thumb:

Re: Paypal still won't release funds after 180 hold without ID
 

So writing a letter to Paypal. What should go in the letter? And I assume its the UK office address.

Re: Paypal still won't release funds after 180 hold without ID
 

I was referred to Para 10.6

Re: Paypal still won't release funds after 180 hold without ID
 

Executive Escalations office..

ppelce@paypal.co.uk

dont hold your breathe but the FO will require their response in writing before they offer to send them a letter on your behalf