Forum

Paypal still won't release funds after 180 hold without ID
 

Here it is. I phoned them and told them I wouldn't be providing any more ID after they refused driving licence. They put the account on 180 day hold. I wait the 180 and phone again. They 'refer it' and email me with this.

As it has been over 180 days since your last payment received, you are eligible to have the funds withdrawn from your PayPal balance.

However, you need to provide us with a proof of identity and a proof of address before you can withdraw any remaining balance. Please note that as the copy of your driver's licence was not accepted before, we require you to provide a copy of a different document.

If there are outstanding buyer complaints open against you, you can refund your customers via the Resolution Centre in your PayPal account.

We reserve the right to close any account reported to be involved in possible high-risk behaviour. In the event of a dispute, we’ll try to recover the money from you by debiting your PayPal balance first and, if there are insufficient funds in your PayPal balance, we reserve the right to collect your debt to PayPal by any other legal means.

We appreciate your patience and understanding regarding this matter and regret any inconvenience it may cause you.

Anybody had this?

Re: Paypal still won't release funds after 180 hold without ID
 

Why did you phone them? :faint:When you call in whilst having this limitation they will insist on id again before giving you your funds.

Re: Paypal still won't release funds after 180 hold without ID
 

Looks like you are going to need to provide them with ID on this one

Re: Paypal still won't release funds after 180 hold without ID
 

This happens.

One error was talking to them. May have been preferable to put in writing you declined to accept their terms.

Other part of the issue is if this started during those purges in November, your account is caught up in that.
Now you have a battle.
:s

Re: Paypal still won't release funds after 180 hold without ID
 

If you check my posts on the history of this I was advised by forum members on here to ring them. It's all right piping up now telling me what I should have done. If you check my posts I asked about writing to them and was advised to phone them. What is their correspondence address in the UK? James North I don't think you are reading my posts. It is completely out of the question to provide them with more ID.

Re: Paypal still won't release funds after 180 hold without ID
 

If you are talking about this thread...

http://www.aspkin.com/forums/uk-ebay...anently-2.html

I dont see anyone telling you to ring them, at least all i know is people get told not to call when you have this 180 days suspension as they 99% of the time ask for id again before they give you the funds.

Re: Paypal still won't release funds after 180 hold without ID
 

If you look at my posts on this one I was told by the forum not to worry, just wait out the 180 days. I waited more than 180 days, then posted that I would need to write to them. The responses were to ring them, no-one said yes we have a correspondence address, write to them, by no means call. Not good.

Re: Paypal still won't release funds after 180 hold without ID
 

ahhh found it...

http://www.aspkin.com/forums/uk-ebay...-180-days.html

Well you cannot blame the forum when you listen to someone who joined the forum less than a month ago :s

Re: Paypal still won't release funds after 180 hold without ID
 

Agreed..... and got told the opinion it was theft by a user with a grudge against paypal.

Like that makes for sense when dealing with paypal.

:deadhorse:

Re: Paypal still won't release funds after 180 hold without ID
 

I got mine released by calling (as mentioned in that post Bunny linked), but it took a few calls over a few days but I wa prepared to lose the amount, it was more a learning excercise for me in calling in. They asked for ID again as usual, I said I had sent it blah blah, a little to and fro, then he manually withdraw to my bank account for me after calling 'compliance'.

Sounds like you have a big red flag on your account. Why not send in additional docs? and if that failsI would suggest you should contact the Financial Ombudsmen and see if they can help and keep working the stealth bluff. PayPal may cave in, there has been good statistics on FO interventions, not 100% but above 50% although these figures may not account for Stealth accounts, I wouldn't say you have anything to lose anymore after sending new docs.

Re: Paypal still won't release funds after 180 hold without ID
 

For the record they actually told me that in their t&c's they can keep my funds indefinitely.

Re: Paypal still won't release funds after 180 hold without ID
 

I would have asked them to point that part out before I suggested I was going to take this further, as unfair terms are always frowned upon.

Re: Paypal still won't release funds after 180 hold without ID
 

So if I am writing what should I say apart from telling them it's been 180 days and I would like my funds released?

Re: Paypal still won't release funds after 180 hold without ID
 

No sure what you mean. Where did I suggest I was going to take things further?

Re: Paypal still won't release funds after 180 hold without ID
 

I think it was Wired suggested the ombudsman and as you are kicked already then I see no harm in kicking back.

But did they happen to point out the part of their terms that said they could hold onto our money indefinitely?

Re: Paypal still won't release funds after 180 hold without ID
 

Call the ombusman and explain the situation. Do not say you are stealth, just give them stealth details, but you will need to need them an accesible address - dosent need to be same as PayPal as you can say you have recently moved since paypal limited your account.

Not sure why you are waiting, PayPal have said no to you with a big full stop. If you email them repeatedly over the same problem you will eventually get

'This is our final response' email and they will give you a list of organisations to complain to and contact, the FO are on the list.

Nothing to lose buddy.

Re: Paypal still won't release funds after 180 hold without ID
 

It is in there about withold funds connected with fraudulent and criminal activity, or words to that effect...being stealth is seen as fraud in their eyes. Just an excuse to make millions of pounds of free money and open nice new shiny offices in tax havens :)

Re: Paypal still won't release funds after 180 hold without ID
 

Good luck getting a sensible response from the FO :smash:

Re: Paypal still won't release funds after 180 hold without ID
 

They worked for me pretty well :thumb:

Re: Paypal still won't release funds after 180 hold without ID
 

So writing a letter to Paypal. What should go in the letter? And I assume its the UK office address.

Re: Paypal still won't release funds after 180 hold without ID
 

I was referred to Para 10.6

Re: Paypal still won't release funds after 180 hold without ID
 

Executive Escalations office..

ppelce@paypal.co.uk

dont hold your breathe but the FO will require their response in writing before they offer to send them a letter on your behalf

Re: Paypal still won't release funds after 180 hold without ID
 

Has it worked for you? In terms of experience

Re: Paypal still won't release funds after 180 hold without ID
 

The good thing with using that email is you do get a response...whether that response is helpful is another matter.

Re: Paypal still won't release funds after 180 hold without ID
 

I have had fifty percent success with it....so take four accounts, two sorted, two not sorted, so its worth a pop...but as Callidus says, it can make matters worse, and youll end up in the pit of ID trauma...I have sacrificed a couple of accounts to train myself in various approaches and which ones work best.

Re: Paypal still won't release funds after 180 hold without ID
 

Thanks for this email address. But I was asking about the first letter/email you are supposed to send after you have waited for 180 days. It seems to be the consensus if you aren't going to send ID or have failed ID you should wait 180 days after the last transaction and then write to them. Is that right? So which is the address to write to in those circumstances?

Re: Paypal still won't release funds after 180 hold without ID
 

Same address.

Re: Paypal still won't release funds after 180 hold without ID
 

I wonder if this would give you some ideas on arguments

Consumer rights & protection: get money back - MSE

Things like:

Can a company ever say my rights don't apply?
Your statutory consumer rights always apply. A trader can offer different rights if it wants, but only as long as they are on top of your statutory rights.
Yet some companies do try to say your statutory rights are not valid because there's a term in your contact that says so; for example them stating “We do not provide refunds”, “We are not responsible if you are injured” or “We are not liable for property left unattended”. These are called exclusion clauses.
If there are exclusions, your contract should also include the words “this does not affect your statutory rights”, to show that written terms are not as important as consumer laws.
Companies try to get away with these terms in their contracts relying on lack of knowledge and consumer apathy to put consumers off making a claim. But thanks to the Unfair Contract Terms Act 1977, exclusion clauses are often invalid and you can still complain.


The point is before you write a word read a lot of stuff like this and then throw in a few terms into your message for good measure, as if you have been getting advice from someone that knows.



They come from this site so no idea how recent they are:

PayPal & eBay Addresses, Phone Numbers and email

Re: Paypal still won't release funds after 180 hold without ID
 

Some good info in there...I used some of those terms in my emails to them.

But I think the problem here is the ID is not accepted and they have actually stated that they will not be releasing funds due to the ID, so they must of been very poor quality documents. That never happened to me...they said problem with ID but still got released after 30 -180 days.

Therefore, can the consumer rights apply if you joined a service under a puesdo name? I would be very interested in what a good lawyer would have to say about that...because PP isnt a bank and not part of a goverment body, it is perfectly fine to join under a puesdo name surely, despite what their TC's say, bringing us back to the consumer rights?

Re: Paypal still won't release funds after 180 hold without ID
 

A lot of people join online websites with false details. there are still people out there that do not trust online companies.
And as you have not broke any laws and there is no dispute that it is the same person that accessed the website and entrusted them with the money, as they are disputing that that person is not who they have been told not that you do not have access to that account. So I do not know but seems like there is a case.

Re: Paypal still won't release funds after 180 hold without ID
 

Don't side with them :)

Re: Paypal still won't release funds after 180 hold without ID
 

This is not within the scope of here to give advice.

Take legal advice to protect yourself.

:peace:

Re: Paypal still won't release funds after 180 hold without ID
 

I think there is a case, however with the cost of legal representation being so high, you would have to have some serious dollars in the account to go down a legal proceedings route.

However, the PayPal problem is growing, so I really think we might start seeing some reports of people going down that route. I know when I had 7k locked away when I was a newbie and knew no better, I would of pursued it if they hadnt released it with a bit of my own research of the consumer acts etc..even just talking to brief and getting the low down on the true legalities of a situation like this, and getting them to send send a letter is worth £500 all day everyday.

Report back OP and let us know what avenue your proceeding down and the outcome, good luck to you :thumb:

Re: Paypal still won't release funds after 180 hold without ID
 

it is not so much about whether there is a case or not, but I personally would be worried about the real-world legalities of going down a legal route or even with the Financial ombudsman, if it was completely faux info for the sign up, I know you actually can do it in UK as there is no concept of a legal name and dba is ok..but the address is a minefield, and hopefully the address is not someone elses? it depends on the combination you used, if it is one of your own addresses, then that is alot more solid.

...plus you submitted id? how do you explain that to real-worlders?! if you had submitted no id, it would be alot more solid, as you could say, look it is dba and I can prove it is my dealings and bank and it is because I did not want to give my private details out, it is dba name and a box address that I own - that would be passable.....


if it was me, I would have to leave it, as I know being stealth means not being able to prove who I am and that is the risk you take, no amount locked is worth the knock-on consequences........

Re: Paypal still won't release funds after 180 hold without ID
 

So are people writing to the email address or to the London offices?

Re: Paypal still won't release funds after 180 hold without ID
 

Don't side with who?

Re: Paypal still won't release funds after 180 hold without ID
 

What is dba?
The most important account for me was the one with suspect ID. It was released after I phoned them and I have no further questions there. But they linked all my accounts in one go after I sent ID. at the start of Nov/Dec cull so I think it was just bad luck with the timing. I phoned about another and they came up with this 'it's ours till you send ID' line. Not an option to send in ID clearly.

Re: Paypal still won't release funds after 180 hold without ID
 

DBA = Doing Business As similar to the UK 'Trading as (T/A)'

Re: Paypal still won't release funds after 180 hold without ID
 

This is my point. What are the legalities? hence why I said talking to brief might be really enlightening, but all we are doing is speculating from different angles...as for the FO, there are no knock ons, well there certainly wasnt in two of my cases they helped sort out.

I guess if a brief confirms there is no individual liability it will only really matter if you are avoiding tax etc because that could send you down the rabbit hole...(rightly so mind, I hate tax evaders)

Re: Paypal still won't release funds after 180 hold without ID
 

As before, you email executive escalations office.