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  #1  
Old 05-20-2015
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Default reverse negative feedback

My customer wants to reverse a negative feedback to a positive. How do we do that please?
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Old 05-20-2015
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Default Re: reverse negative feedback

Its called a feedback revision request.

like this :

WARNING EBAY LINK : How sellers can request Feedback revisions from buyers
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Old 05-20-2015
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Default Re: reverse negative feedback

Thanks. Done it. Yet another heart attack avoided
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Old 05-20-2015
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Default Re: reverse negative feedback

You only get so many of them a year.

There used to be a 'free' way you could get them removed when a customer said he wants too...unfortunately they took that away with there recent change of team to the 'we will never removed a feedback or defect for you' lot.
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Old 05-26-2015
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Default Re: reverse negative feedback

I checked my account today as I am waiting for my EU limits to be removed on paypal and have noted a negative feedback has been removed by the ebay team :-) I did constantly email them tho regarding the problem customer.
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Old 05-26-2015
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Default Re: reverse negative feedback

Lucky you.

I had few buyers leave negative feedback over something very petty. More like a questions.

And what does eBay say. Blah Blah Blah.

Before the new defects kicked in last year.
I use to be able to remove the feedback through Live Chat.

Now it's emailed to the appeal department.
Nothing weapon against the sellers.
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Old 05-26-2015
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Default Re: reverse negative feedback

Quote:
Originally Posted by eternity4u View Post
Lucky you.

I had few buyers leave negative feedback over something very petty. More like a questions.

And what does eBay say. Blah Blah Blah.

Before the new defects kicked in last year.
I use to be able to remove the feedback through Live Chat.

Now it's emailed to the appeal department.
Nothing weapon against the sellers.
lol, the Appeal department, I heard they didn't even allow appeals after terrorist attacks, tidal waves and earthquakes.
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Old 05-26-2015
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Default Re: reverse negative feedback

I've always had success going into live chat and getting them to removing it but now they put you through to a department and I haven't had much luck, 1 neutral but managed to get 1 negative removed
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Old 05-26-2015
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Default Re: reverse negative feedback

Quote:
Originally Posted by Efftech View Post
I've always had success going into live chat and getting them to removing it but now they put you through to a department and I haven't had much luck, 1 neutral but managed to get 1 negative removed
Yes the Live Chat was excellent, you still had to meet certain 'invisible' criteria, but once you had figured that out, and how to process it, it was a win win.

But now, near impossible - so you did well to get one removed!
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