DHL Clearance Issues

wired · #1 10-17-2015

Anyone notice that DHL Heathrow looks like they are having a customs operation happening at the moment.

Four packages this week, three from Shanghai, one from HK,

HK - Heathrow - clearance event
Shanghai - Midlands - Cleared
Shanghai - Midlands - Cleared
Shanghai - Heathrow - Clearance Event

Its not at issue so much as its just generic stuff, more the time waiting for them to clear it.

Anyone else having problems?

CodeRed · #2 10-17-2015

If you check your shipment at DHL website - you may see the reason for clearance event.

Sometimes customs stop packages and ask for a proof of the value - like PP payment, etc.

wired · #3 10-17-2015

Yes I know the red tick box, thats not the issue, its just 'pending customs inspection'. Normally they go straight through.

It just seems like DHL Heathrow as a customs operation on that the moment, hence why packages that come through East Midland go through fine, but all mine at Heathrow are being checked. As I said, its not particularly a problem, just the time they bloody take about it..just wondering if anyone else is having similar?

CodeRed · #4 10-17-2015

I used to have this ''pending customs inspection ''

Customs opened the package. After that was ok - was sent further for delivery.

dan_ebay · #5 10-17-2015

no idea mine always seem to go through east midlands. Had 1 sat in china on 'info received' for 4 days now though, driving me crazy, normally here in 1-2 days.

Ring dhl and tell them your mac lipstick and cards against humanity are 100% genuine factory seconds though. Jokes

eternity4u · #6 10-17-2015

I always find that clearance is done timely manner in Midlands

wired · #7 10-17-2015

Yes DHL Midlands is almost instant...DHL Heathrow has been ok in the past, its just this week seems like a problem. Looks like Border Force are doing a sting.

Damn those Chinese Loreal bottles!

GoteBay · #8 10-17-2015

DHL is becoming crazy!

wired · #9 10-17-2015

Quote:

Originally Posted by GoteBay

DHL is becoming crazy!

Probably got told off by Customs for letting so many parcels through unchecked and undervalued!

Lucifer · #10 10-17-2015

When they check manually that time it take longer then normal. once they cleared 3 boxes instant and 4th one they kept it for few days to check.its happened many times in both ports.u ll be fine buddy.

wired · #11 10-17-2015

Im not worried, its fine, its more the time scale really...yeah i had three in the clearance process on monday, phoned DHL, he spoke to Customs, then they cleared it immediately randomly. But all three boxes had been opened by Border Force

Bunneh · #12 10-17-2015

Clearance delay is when they have customs delays.

Clearence event is something you need to phone about.

I had one last week and called and all they said was that i owed more customs on a parcel that i recieved before they charged me.

It can also be they want supplier invoices.

Clearence event will hold your parcel until you call to find out why or how to get it released.

Bunneh · #13 10-17-2015

Quote:

Originally Posted by dan_ebay

no idea mine always seem to go through east midlands. Had 1 sat in china on 'info received' for 4 days now though, driving me crazy, normally here in 1-2 days.

Ring dhl and tell them your mac lipstick and cards against humanity are 100% genuine factory seconds though. Jokes

Info received is because it has not been picked up or dropped off by dhl. The sender still has the box.

CodeRed · #14 10-17-2015

I use TrackChecker as a prog for parcels.

And when I get ''Clearance delay'' in the prog - it's always not a good sign

It means that package was stopped.

Clearence event - when they receive info, answers from you, invoices.

Then it changes to clearance event.

wired · #15 10-17-2015

Thinks are different in Finland it seems.

Clearance Event dosent require anything and is merely in the que for a manual inspection. After that they may require info, but it changes status to Contact DHL.

Bunneh · #16 10-17-2015

Quote:

Originally Posted by wired

Thinks are different in Finland it seems.

Clearance Event dosent require anything and is merely in the que for a manual inspection. After that they may require info, but it changes status to Contact DHL.

Mine didnt and the parcel wouldnt budge for days so i called them and the said to pay old invoice and then 4pm that day it said clearance processing complete and then was delivered.

Clearance delay and clearance event are different things.

epimetheus039 · #17 10-17-2015

I dunno about you guys but I dont use DHL as much as I have few of my parcels seized even though the items were generic. I use EMS, which later on transfer into your countries' postal service, which in my case is Canada Post. And I rarely pay taxes on shipments whereas with Express companies you always pay them.

wired · #18 10-18-2015

Clearance Event changed to Cleared now

'Shipment has been given a release by Customs.'

No phone call, no charges. It just means manual inspection, which of course can mean extra charges, but thankfully not in this case.

Ruddy hate DHL Heathrow, DHL Midlands are the best!

wired · #19 10-18-2015

Quote:

Originally Posted by epimetheus039

I dunno about you guys but I dont use DHL as much as I have few of my parcels seized even though the items were generic. I use EMS, which later on transfer into your countries' postal service, which in my case is Canada Post. And I rarely pay taxes on shipments whereas with Express companies you always pay them.

EMS is big trouble in the UK, as larger parcels convert to Parcelforce (subsidary of Royal Mail) who are criminals with a monopoly on the system, for larger shipments they will whack on their own hypothetical charges and also hit you with an £8.50 or £15.00 'Admin' charge. They know they can charge every parcel and most customers wont contest it, so they essentially make an extra dollar per parcel.

Ive found DHL to be the best, and quickest for the UK, never had any problems before.

wired · #20 10-18-2015

Quote:

Originally Posted by Bunneh

Info received is because it has not been picked up or dropped off by dhl. The sender still has the box.

It does and dosent. A lot of Chinamen use 'shippers' to transport the package to DHL, these shippers get discounts with the big firms, therefore the product people can get reduced rates by going through them instead of through DHL direct.

Although it can mean it hasnt been collected, It can also mean the parcel is with the 'middle man' shipper or in the que at DHL to be processed. I used to think that and got stroppy a few times, but learned about it how it works. Hong Kong DHL always has ques because they get all the orders from the Ali sites.

epimetheus039 · #21 10-18-2015

Quote:

Originally Posted by wired

EMS is big trouble in the UK, as larger parcels convert to Parcelforce (subsidary of Royal Mail) who are criminals with a monopoly on the system, for larger shipments they will whack on their own hypothetical charges and also hit you with an £8.50 or £15.00 'Admin' charge. They know they can charge every parcel and most customers wont contest it, so they essentially make an extra dollar per parcel.

Ive found DHL to be the best, and quickest for the UK, never had any problems before.

Interesting…. It works other way around here cause of the postal services company

dan_ebay · #22 11-03-2015

had 1 pulled by dhl customs for incorrect value, got it now but they're definitely on a crackdown, goodluck selling fa kes lol