Chargebacks on PayPal

[Dazzler87]

Anyone got any advice on how to deal with these? My situation is I sell low value high volume items. Average selling price about £4 and profit is between 50p £1 therefore i send everything untracked, keep getting chargebacks opened on PayPal I'm losing out the £4 which I don't mind but PayPal are charging me £14 fee aswel plus international orders losing another £4 postage. That's nearly £20 a time and started getting a couple a day. Tearing my hair out not sure what to do so any advice would be appreciated. Messaged one of the buyers who opened a chargeback against me the other day out of anger and asked him what's he playing at and he messaged back saying he's screwed me over and said it was funny. So clearly these are not hacked accounts people are just making false claims.

Upload your proof of postage to the chargeback.

You will be covered by seller protection.

[JamesNorth101]

What is causing so many chargebacks?

I have only have a dozen over the years.

If anyone has an issue they will nearly always open a eBay or PayPal case. Charge back is always a last resort.

Is it possible a competitor is targeting you?

[phaz0rz]

This is going to remain a problem for you until you start shipping with tracking. 50% of eBay buyers who see an order go out without tracking, will make it a point to get their money back regardless of whether they receive the order.

You just have to ship with tracking, or find another niche.

Originally Posted by phaz0rz

This is going to remain a problem for you until you start shipping with tracking. 50% of eBay buyers who see an order go out without tracking, will make it a point to get their money back regardless of whether they receive the order.

You just have to ship with tracking, or find another niche.

No offense but what you have just written is completely wrong.

[rsot]

At the least, block these bidders as a start - the ones who have bid and charged back in the past. It does sound like this account is being targeted - I would begin transitioning sales to other accounts

[phaz0rz]

Originally Posted by just_smile

No offense but what you have just written is completely wrong.

No it's not. I used to ship without tracking before I lost my original account. Uploading "proof of postage" does not prove a thing and will not win you a case, because parcels are lost every day.

In reality, what you wrote is completely wrong.

Unless you provide a tracking number proving the parcel was delivered to your customer, you won't win.

[phaz0rz]

Originally Posted by just_smile

No offense but what you have just written is completely wrong.

As a side note - How is this supposed to not be offensive?

Originally Posted by phaz0rz

No it's not. I used to ship without tracking before I lost my original account. Uploading "proof of postage" does not prove a thing and will not win you a case, because parcels are lost every day.

In reality, what you wrote is completely wrong.

Unless you provide a tracking number proving the parcel was delivered to your customer, you won't win.

Uploading proof of postage is all you need to do to win a chargeback. It's there in black and white in paypals terms and conditions. I've done it and won every chargeback by uploading the pop.

You do not need to provide a tracking number on paypal UK to win a chargeback. (but if you have one, add it anyway)

What I have written is 100% correct. What you have written is 100% wrong

It is not a matter of opinion.

[muzzie]

Send it tracked, problem solved. 100% of my customers "found" the package once I've given them tracking number.

[ilcarletto]

Folks, sorry for the noobie question but... what is the "proof of postage" if not the tracking number?

Originally Posted by ilcarletto

Folks, sorry for the noobie question but... what is the "proof of postage" if not the tracking number?

Proof of postage is just a receipt to show you have sent the item to the correct address.

You get one when sending by untracked mail at the post office in the UK.

[chicagoIL]

Just saw the op is in UK, sorry.

Uploading tracking is a good preventative as the buyer can see it's in transit. Most buyers are reasonable and will check the tracking to see when their item is going to be delivered. It's when you don't give them tracking, they begin to get nervous. Especially with items that take a long time to make.

[Dazzler87]

Originally Posted by JamesNorth101

What is causing so many chargebacks?

I have only have a dozen over the years.

If anyone has an issue they will nearly always open a eBay or PayPal case. Charge back is always a last resort.

Is it possible a competitor is targeting you?

Really not sure why I've had maybe 5-6 over the past couple of years and just lost out on the £4 each time. Now I'm getting that many a week plus a £14 PayPal charge. Looking back it seems to of started to increase when PayPal split from eBay and I think that's when PayPal have also started charging fees on top as well. Don't Mind losing £4 will just take a loss and block buyer but £20 a time is too much for such low value items.

Oh and all the chargebacks, I'm not sure what it says exactly but buyer claiming that someone else made the payment without them knowing.

Paypal have always charged the £14 fee.

Do you have proof of postage dazzler?

[Dazzler87]

Originally Posted by just_smile

Upload your proof of postage to the chargeback.

You will be covered by seller protection.

Never get proof of postage usually just hand in Royal Mail sacks to post office with large letter stamp on them. Then a bag full of ones for post office to process that weigh over 100g, and for them I usually just get one receipt showing for example 100x 2nd class, 20x 1st class, international, then total payment, nothing has buyers post code.

I remember when I fist started selling a few a day I used to write all buyers addresses on a slip and post office would check it and stamp it. Would that mean I would have to do that again or is there a faster way? Otherwise would need to write 200+ postcodes a day would be very time consuming.

[Dazzler87]

Originally Posted by just_smile

Paypal have always charged the £14 fee.

Do you have proof of postage dazzler?

I've honestly never been charged before. not sure if it's because my items were such low value and now they've decided to start charging me.

I am not aware if there is a quicker way than what you have mentioned. You would think there would be a quicker way. Try posting on the eBay forums for a solution.

[Bunneh]

Originally Posted by phaz0rz

No it's not. I used to ship without tracking before I lost my original account. Uploading "proof of postage" does not prove a thing and will not win you a case, because parcels are lost every day.

In reality, what you wrote is completely wrong.

Unless you provide a tracking number proving the parcel was delivered to your customer, you won't win.

In the UK, the post office postage receipts display the house number and postcode the item is sent to.

But it is up to the person who is sending the items to ask for a 'bulk receipt' so that it displays this on it, otherwise you just get the normal till receipts.

[Haidukken]

Originally Posted by Dazzler87

Never get proof of postage usually just hand in Royal Mail sacks to post office with large letter stamp on them. Then a bag full of ones for post office to process that weigh over 100g, and for them I usually just get one receipt showing for example 100x 2nd class, 20x 1st class, international, then total payment, nothing has buyers post code.

I remember when I fist started selling a few a day I used to write all buyers addresses on a slip and post office would check it and stamp it. Would that mean I would have to do that again or is there a faster way? Otherwise would need to write 200+ postcodes a day would be very time consuming.

I hear you, writing out postcodes can be a pain.

I do Drop and Go and I used to write out every single postcode by hand, which wasn't that bad but now that I'm doing close to 1000 transactions a month, its a bit too much.

My solution for this was very simple: I spoke to my Post Office manager and asked if I could print out my personal shipping label paperwork(with all the addresses on it) and modify it so that it would have "date" and "Post Office stamp here" places on the paperwork.
I still submit the manifest where I mark down how many are 2nd class, how many are signed for and how many are international but I also include the address paperwork for them to stamp and sign.
I explained to her that I need to see that I have sent out the parcels to certain postcodes in case there are problems with my shipments, she was more than happy to stamp my paperwork- At the end of the day, there is no difference between stamping their DaG manifest, and stamping a A4 paper that has same postcodes on it.

Its always good to have a healthy working relationship with your local Post Office manager, as they can help you out with those types of little "favours". Thats why I have said many times over and over to take them box of sweets at least once a month and get to know them- They'll look after you.

[Haidukken]

Originally Posted by Bunneh

In the UK, the post office postage receipts display the house number and postcode the item is sent to.

But it is up to the person who is sending the items to ask for a 'bulk receipt' so that it displays this on it, otherwise you just get the normal till receipts.

Also its worth adding that when you go back to Post Office and ask them to print out the full transaction receipt it doesn't show postcodes on it, but only the service that was used and each individual line- Basically making the whole transaction ID useless.

How do I know? I had a problem last week and found out how retarded some parts of the Royal Mail systems are.

Basically, everything moves and gets scanned in computers, yet they don't record anything for me to use- Even when I run a Drop and Go account. You'd exect them to a bit more 2016 and record at least what my total number of parcels has been, or each individual transaction ID put through the account... Or perhaps add an option to top up the card online?
Nah, its Royal ****ing Mail, at its finest.

[Lucifer]

Originally Posted by Haidukken

I hear you, writing out postcodes can be a pain.

I do Drop and Go and I used to write out every single postcode by hand, which wasn't that bad but now that I'm doing close to 1000 transactions a month, its a bit too much.

My solution for this was very simple: I spoke to my Post Office manager and asked if I could print out my personal shipping label paperwork(with all the addresses on it) and modify it so that it would have "date" and "Post Office stamp here" places on the paperwork.
I still submit the manifest where I mark down how many are 2nd class, how many are signed for and how many are international but I also include the address paperwork for them to stamp and sign.
I explained to her that I need to see that I have sent out the parcels to certain postcodes in case there are problems with my shipments, she was more than happy to stamp my paperwork- At the end of the day, there is no difference between stamping their DaG manifest, and stamping a A4 paper that has same postcodes on it.

Its always good to have a healthy working relationship with your local Post Office manager, as they can help you out with those types of little "favours". Thats why I have said many times over and over to take them box of sweets at least once a month and get to know them- They'll look after you.

If you do Drop and Go then its better to ask post office to give you proof of address as they get £0.05-£0.20 for each POA. So better to ask them to do it for you. On the other hand for PPI, I could't find any option like that.Thanks