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UK eBay Suspensions General issues related to UK eBay suspensions

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  #1  
Old 12-10-2019
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Default MC011 restriction

Just been hit with MC011 details below. I can provide genuine ID and Utility / bank statements. I'll have to knock up some invoices, they've always passed PayPal. Any ideas if they'll perma ban me and what could of triggered this. All items are sent tracked and up to today everything has arrived. Zero problems. Also will this effect the PayPal attached. Any info welcome.

MC011 Your eBay selling account has been restricted


Hello *****,
A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. A list of any removed items will be listed further down in this email.

We have credited all associated fees except for payments processing fees and the final value fee for your listing(s).


To help you be a successful seller and ensure a safe experience on eBay, we sometimes restrict selling activity, end active items, or suspend accounts until additional information can be verified or obtained. These actions are not necessarily meant to be a reflection of your account's activity, but rather a preventative measure.

To learn more about eBay's User Agreement, go to:
http://pages.ebay.co.uk/help/policie...agreement.html

To appeal this restriction, please review the following guidelines:
-- Please submit the documents using the below document upload link:
https://ocsnext.ebay.co.uk/ocs/mudcw...ame=UKMerchApp

- A readable copy of your driver's license, front *and* back, or other government-issued ID.
- A copy of a recent credit card statement, bank statement, or utility bill. Your name and billing address should be visible, and consistent with the information registered to your eBay account.
- Documentation that shows that you purchased the item(s) recently listed for sale on eBay. Documentation that will help us verify your items can include either supplier invoices or receipts. Unfortunately, we're unable to accept photos of the items to fulfill this requirement.

-- Important --
- Make sure that your name and username appear on each document that you submit. If this information is not included, it cannot be processed.
- Be sure your submitted documents are current, valid, and legible.

Alternatively you may fax all documents to:
eBay
Attention: SRM Appeals
Fax number: +442071530987

-- Note --
- It may take up to 3 business days to review your information.
- All documents submitted will be destroyed after we review them. All New Shark Vacuums

Activity on your account didn’t follow our policy. More specific details are provided below.

Please reply to this email after the above requirements have been met, and we will begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.
Here are the listings we removed:
392539005290 - Pet Tool for Shark Cordless Vacuums - IC160 Series
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  #2  
Old 12-11-2019
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Default Re: MC011 restriction

the same with uthe account was die
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Old 12-11-2019
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Default Re: MC011 restriction

Quote:
Also will this effect the PayPal attached
Depends if your account got a lot of disputes opened. If none, the PP account should be just fine.
MC011 suspended accounts still possible to reinstate? Definitely YES, you need a very detailed POA to re appeal the suspension, but this is really 50/50. Most of the time when you hit the MC011 the account is toasted.
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Old 12-17-2019
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Default Re: MC011 restriction

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Originally Posted by Global360 View Post
Depends if your account got a lot of disputes opened. If none, the PP account should be just fine.
MC011 suspended accounts still possible to reinstate? Definitely YES, you need a very detailed POA to re appeal the suspension, but this is really 50/50. Most of the time when you hit the MC011 the account is toasted.
Thanks for the reply. Zero disputes. PayPal is still running smooth. I've given detailed invoices for everything I've sold and proof of ID and bank statement are both legit so it's in the lap of the eBay Gods.

Still at a lose at to what has triggered this. Total mystery.
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  #5  
Old 12-17-2019
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Default Re: MC011 restriction

mc011? hah, it's done.
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Old 12-18-2019
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Default Re: MC011 restriction

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Originally Posted by glacier922 View Post
mc011? hah, it's done.
Could you be a little more constructive? Any Thoughts on why or what I have done to trigger this?
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  #7  
Old 12-18-2019
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Default Re: MC011 restriction

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Originally Posted by Boolio View Post
Could you be a little more constructive? Any Thoughts on why or what I have done to trigger this?
Ebay always go crazy with suspensions during the Christmas season. It happens every year and this forum is always packed with people asking why they got suspended. I always put a halt on sales for my long term Ebay accounts during this season and will not resume selling on them until Febraury
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  #8  
Old 12-18-2019
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Default Re: MC011 restriction

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Originally Posted by tinsoldier View Post
I do the opposite, I run my established long standing accounts year round and suspend my younger and more vulnerable accounts at Christmas time.
Nice operation to keep the money in rotation hah
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  #9  
Old 12-20-2019
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Default Re: MC011 restriction

This happened to me recently. I sent in the docs and they said as soon as they received it I'd be reinstated. Selling limits were ridiculous too. Dollar amt was $500k. I got a suspension notice and then called up and the agent rattled off all my old user IDs. I done goofed.
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