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UK eBay Suspensions General issues related to UK eBay suspensions

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Old 06-22-2021
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Default Suspension - Abusive Buyers policy

Have a weird one to report here.

Account all in good standing.

Legit details - 100% feedback as seller and buyer

My question regardless of how this all happened is how can I call eBay to try and get it resolved because the option on pages seems to be taken away for me and any old number that I try just says to log in to my ebay.

In relation to returns, I've opened 3 returns in a year. One I closed because there was a simple misunderstanding and the other 2 were retailers and accepted about a month ago.

Grateful for any advice. Cheers

Last edited by somecheeseplease; 06-23-2021 at 04:10 AM.
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Old 06-22-2021
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Default Re: Suspension - Abusive Buyers policy

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Originally Posted by somecheeseplease View Post
Have a weird one to report here.

Account all in good standing.

Legit details - 100% feedback as seller and buyer - 5 figure sales this month

I bought a graphics card yesterday evening on eBay. Within 10 minutes my account was frozen and the reason given was I had not followed the abusive buyer policy.

It seems reasonable that this purchase triggered something - but I don't know what. It was the first time I had used the credit card on the account though its in the same name and the payment was successful.

My next question regardless of how this all happened is how can I call eBay to try and get it resolved because the option on pages seems to be taken away for me and any old number that I try just says to log in to my ebay.

In relation to returns, I've opened 3 returns in a year. One I closed because there was a simple misunderstanding and the other 2 were retailers and accepted about a month ago.

Grateful for any advice. Cheers
PM'd you. Easy fix.
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Default Re: Suspension - Abusive Buyers policy

Hi thanks for your PM, I can't respond to you via pm because I'm new.

I have tried chat and I still can't get a call no matter what I try.

Whenever I try to chat, which has been 3 times so far, I am told the suspension is permanent and cannot be reversed.
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Default Re: Suspension - Abusive Buyers policy

And this attempt has lead to it being told its none reversible yet again.
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Default Re: Suspension - Abusive Buyers policy

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Originally Posted by james_112233 View Post
PM'd you. Easy fix.
I don't know if I have the wrong approach but every single time I hit a brick wall in the chat.
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Default Re: Suspension - Abusive Buyers policy

Can't help then unfortunately. If they say it's permanent it must be a security issue or something you can keep on trying but it will get tedious, might have to try making another account.
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Default Re: Suspension - Abusive Buyers policy

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Originally Posted by james_112233 View Post
Can't help then unfortunately. If they say it's permanent it must be a security issue or something you can keep on trying but it will get tedious, might have to try making another account.
Yep I will try a little longer to see what has been said or done etc.

In these situations what happens to the money in the managed payments that has not been sent yet? Last I heard from one of them is it would be held for 60-72 days

And besides that I've looked through your posts and seen you've been using real details after being banned for 3 years - do yo have a post where you shared how you did this?

Thanks very much for stepping in to help so quickly.
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