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UK eBay Suspensions General issues related to UK eBay suspensions

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  #1  
Old 04-09-2022
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Default MC011 - Funds held and account restricted

I have had an account with my personal details and MP for about 3 years and sold about 1000 items with great feedback. The sales were well spread out across the period.

After one big spike in sales of one day my funds were suddenly put on hold.
An MC011 - account restricted - was triggered right after.

Ebay first asked me for proof of delivery and tracking of the items for sale. And they said it will take them 5 days to review.
I sell digital software keys and digital goods and there's no such thing as true delivery by post.
However, just to comply with their request, I bought tracked postage labels for each one of the sales and provided all of the tracking details. I contacted CS and they said this was fine and they said they ticked the box in this sense. The Feedback from sellers confirmed that everything was delivered on time.

After not being reinstated and not receiving any further message from eBay for 2 weeks I contacted customer service again... they informed me that now they want me to provide:

- proof of identity (with photo ID)
- proof of address
- invoices for the items I sold

What's going to happen if I refuse to give in and provide any of the further documents they asked?

Can they hold my fund indefinitely? Will they be released eventually after 2-3 months? My feedback is great and I haven't had a single dispute with any buyer, ever.
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Old 04-09-2022
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Default Re: MC011 - Funds held and account restricted

By the way I am on eBay UK and under MP since the start.
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Old 04-09-2022
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Default Re: MC011 - Funds held and account restricted

This is why you should have more than one account. Just one spiked day can ruin things. Instead aim to keep Volume low. Spread sales through multiple accounts. Eb might release funds or they might not. Contact me over PM so I can help you.
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Old 04-09-2022
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Default Re: MC011 - Funds held and account restricted

Quote:
Originally Posted by SilentHill View Post
This is why you should have more than one account. Just one spiked day can ruin things. Instead aim to keep Volume low. Spread sales through multiple accounts. Eb might release funds or they might not. Contact me over PM so I can help you.
bro stop blatantly telling people to buy your accounts. They will contact you when they need it.
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Old 04-09-2022
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Default Re: MC011 - Funds held and account restricted

@OP you need to provide the documents being requested, else this account will remain suspended and funds on-hold.
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Old 04-09-2022
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Default Re: MC011 - Funds held and account restricted

First of all I have not contacted anyone to buy accounts!! I said PM me for HELP! Get your facts straight. My signature is always there

Quote:
Originally Posted by sunsets View Post
bro stop blatantly telling people to buy your accounts. They will contact you when they need it.
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  #7  
Old 04-10-2022
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Default Re: MC011 - Funds held and account restricted

Welcome to the forum OP - all the best as you master stealth


sunsets is correct
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Old 04-10-2022
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Default Re: MC011 - Funds held and account restricted

The hold is permanent, they won’t release funds until you provide documents. Documents on those software is a pain. But I think some people try to force a suspension with bad docs and get the funds sent in 60 days

Last edited by Roy3805; 04-10-2022 at 10:14 AM.
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Old 04-10-2022
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Default Re: MC011 - Funds held and account restricted

Edit: disregard this post

Last edited by Roy3805; 04-10-2022 at 07:05 AM. Reason: Connection error / double post
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Old 04-10-2022
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Default Re: MC011 - Funds held and account restricted

Given you are selling prohibited wares then no docs no monies.

Indeed, we've seen plenty of instances where sellers have provided the docs and still been refused payout because they broke listing policy.
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