PayPal Suddenly Limited My Account - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > International eBay & Paypal Discussions > UK eBay & Paypal > UK PayPal Talk

UK PayPal Talk General issues related to UK Paypal

Reply
 
Thread Tools
  #1  
Old 05-10-2020
Junior Member
 
Join Date: May 2020
Posts: 21
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 16%
iTrader: (0)
Default PayPal Suddenly Limited My Account

Hey everyone.

A few days ago I started making a lot of sales on eBay and out of sudden I tried to fulfill an order through PayPal and found out it was limited. I cannot send of receive payments.

To lift the limitation I had to submit information about some transactions I've made in the past few days.

So I sent the information and received an email saying something like this.

'' PayPal is committed to complying with and meeting its global regulatory
obligations. As part of our regulatory obligations, we regularly screen
information and payments transacting through the PayPal system. During
one of these screenings, we noticed an issue concerning a recent
transaction.

To resolve the compliance inquiry in a timely fashion, PayPal is
requesting that you provide the following information:

On XXX DATE, you sent a payment (Transaction ID) for the amount
of $xx.xx for, "X Customer" Please provide the following information:

• The date of birth for Customer

Your payment has been held until this issue is resolved. This hold
cannot be removed until PayPal receives the requested information that
will enable us to ensure our compliance with our regulatory obligations.
''


I messaged the customer asking for his date of birth and of course he will never give me those details.

So I called PayPal explaining the situation and the rep told me everything was fine on my side, that the problem could be the customer. And then the rep said this case will be escalated to a senior rep and that it might take up to 5 business days to be resolved, and also said that they can't hold my account for some information that I cannot obtain. At the end of the call the rep asked If I was dropshipping? Of course I said no. The rep at ALL times was nice to me and never said that something was wrong with my activity.

The transaction that is causing this issue is a purchase I've made to a supplier with the details of the customer. So it is a Dropshipping transaction indeed.

So the fact that they are asking for the date of birth of the customer is because they know that If I am a Dropshipper I won't be able to provide it? Are they playing with me right now? Or Am I tripping lol?

What do you think and What should I do? How to get around this issue?

Any advice would be greatly appreciated!

Last edited by JAwaken; 05-10-2020 at 12:53 PM.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 05-10-2020
Bigblackdog's Avatar
Executive [VIP]
 
Join Date: Mar 2019
Posts: 832
Thanks: 163
Thanked 223 Times in 175 Posts
Activity: 4%
Longevity: 23%
iTrader: (0)
Default Re: PayPal Suddenly Limited My Account

As I read that they have not limited your account - it is about where the payment is going to - Paypal have a problem with that account

I buy all of my supplies from Ebay, Aliexpress and Alibaba and UK commerce sites, always pay with Paypal and have never had this problem
Reply With Quote
  #3  
Old 05-10-2020
Junior Member
Threadstarter  
 
Join Date: May 2020
Posts: 21
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 16%
iTrader: (0)
Default Re: PayPal Suddenly Limited My Account

I've just edited the post and added more information. Yes I think it is a limitation because I cannot receive or send payments.
Reply With Quote
  #4  
Old 05-10-2020
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 10,124
Thanks: 1,356
Thanked 925 Times in 873 Posts
Activity: 27%
Longevity: 27%
iTrader: (0)
Default Re: PayPal Suddenly Limited My Account

so you are engaging in retail arbitrage on Ebay,a customer paid you and you paid your supplier $xx.xx and ask him to ship to your customer?
Retail arbitrage is not allowed on Ebay,but does Paypal care?

I dont see why any seller would know the age of the customer,unless he told you or the two of you are related.
but what is the item,may be it should not be sold to underage buyer?
Reply With Quote
  #5  
Old 05-10-2020
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 10,124
Thanks: 1,356
Thanked 925 Times in 873 Posts
Activity: 27%
Longevity: 27%
iTrader: (0)
Default Re: PayPal Suddenly Limited My Account

you said you made many sales recently,are they of the same category as the one which Paypal wants to know the age of the customer?
are all these sales paid for and then you use their proceeds to buy from your supplier and ask him to ship to their address?
Reply With Quote
  #6  
Old 05-10-2020
Junior Member
Threadstarter  
 
Join Date: May 2020
Posts: 21
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 16%
iTrader: (0)
Default Re: PayPal Suddenly Limited My Account

Quote:
Originally Posted by agent006140 View Post
you said you made many sales recently,are they of the same category as the one which Paypal wants to know the age of the customer?
are all these sales paid for and then you use their proceeds to buy from your supplier and ask him to ship to their address?
I sold an item that has been sold many times before, not the first time.

Yes. Customer purchases the product, money then enters PayPal, and finally I order the product from the supplier with the customer's address and information.

Quite strange right?
Reply With Quote
  #7  
Old 05-10-2020
Junior Member
Threadstarter  
 
Join Date: May 2020
Posts: 21
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 16%
iTrader: (0)
Default Re: PayPal Suddenly Limited My Account

Quote:
Originally Posted by upuaut View Post
you paid your supplier with Paypal?
right after payment is received from Ebay?
but you did not answer the question,is your product prohibited to be sold to underage customers?
I pay all my suppliers with PayPal. I paid the supplier many hours after I received the payment from eBay.
No it is not a prohibited product. The customer has a lot of positive feedback and does not seem to be a kid or underage.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
paypal suddenly delaying withdrawals jimbo1001 UK PayPal Talk 3 04-14-2019 10:27 AM
Paypal suddenly put 21 day limit on account? eezo UK eBay & Paypal 4 11-01-2016 07:00 AM
suddenly could not sign in to my Amazon UK seller account srahman Amazon 8 06-23-2016 12:55 PM
Help! My limited paypal account is suddenly paying back customers. Ebonybeau Paypal Limited 11 12-11-2014 09:06 AM
5 year old account suddenly getting 21 day hold on paypal dburnside UK eBay & Paypal 6 05-21-2010 06:01 PM


Aspkin Group

All times are GMT -5. The time now is 11:59 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58