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If they can see the whole number surely that isnt secure for data protection reasons. Also im sure the FSA say that, (as meVebay said), thye can only see the last four digits.

If you dont send anything in the account is toast so really you have nothing to lose...:violin:

Think about it this way, they hold all your card and bank details therefore they have the full account numbers on record otherwise they would never be able to tell if an account or card had been previously used with their service.

As they are payment processors they are fully covered by the FSA the same as your bank or card issuer who also have full access to your financial data. The Data Protection Act means they cannot disclose this info to any 3rd party but can use such info within their own organisation to prevent fraud.

Judging by the OP's initial post this is not just a routine ID check but is probably going to be looked at by a fraud prevention agent whom I would guess has all the data on the card.

If that is the case then this account is toast !

Have to agree with that

indeed sir, but some smarties too :-(

I would send the entro statement, entro is fine, it is not banned by paypal, it is a visa - any minor issues are easy to fix

I second that.

I am pretty sure I read somewhere that someone used an Entropay Statement before and got their account restored. After uploading and sending it, it would be best to give them a call and explain that Entropay Statements does not include addresses, the rep should note it down so whoever reviews your account will see that information.

it does contain address, under acc settings page, then also send the card page that shows number and cvs etc. send 2 pages.

As pointed out by many, do not make a bogus statement. They know 100% where card is from no mater what card or where you got it. All numbers are assigned by Visa and are specifically set for various sources. Be it VCC, gift card, real, entropay...

Supply whatever you can from entropay site. It will prove its your entropay account. No way around this one. They either take it or wont. But a bogus statement is death

Too true. :clap:

The PP account has been closed. It must have been something else as I haven't actually sent them the requested cc statement yet.

Interestingly, when they have asked for photo ID on a couple of accounts recently I have not provided it and had success with just sending address proof by fax with the fax header for photo ID. I suppose it's a matter of getting it looked at

I am in the same boat right now - limited and asked for the works, including a CC statement which is for Entropay.

I have opted for the "honesty is the best policy" ;) route in regards to Entropay. I have submitted several screen shots from the account to try to show what PP want. So that's what I did
Fingers crossed!