Take A Look At This Ebay Transcript, The Truth

mirchild · #1 05-27-2008

to set the story, i have a uk ebay account, set it up for selling fully verified, made an item to sell, which worked fine then as was about to list i got this message (Thank you for participating in global trade on eBay. In order to begin selling your items on eBay sites not associated with your home country, you will need to take a few steps

please remember that ebays policy states you can list an item on .co.uk if you registered here, which i am, anyways i had a chat with the agent which i copied and pasted below and i even asked permission from the girl to do this, any suggestions are welcome but even more so this is hillarious, if this idnt enough evidence that the left doesnt know from the right what is!!

06:58:42 SystemSystem
Initial Question/Comment: Listing Your Item
06:58:47 SystemSystem
Thank you for contacting eBay Live Help!
06:58:47 SystemSystem
You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
06:58:53 SystemSystem
Changes to the Feedback system will continue until June 6th. Recent changes to your Feedback percentage and score are due to these changes and we ask for patience while the system is updated.
06:58:58 SystemSystem
You may view the original annoucement about the Feedback changes here: Feedback Changes Going Into Effect Today
06:58:58 SystemSystem
As a reminder, the changes will include: Neutrals will be calculated in the overall Feedback percentage, weekly repeat Feedback, and Feedback percentages based on the past 12 months of activity.
06:59:03 SystemSystem
If after June 6th, you still have questions about your Feedback rating, please contact us at that time.
06:59:43 SystemSystem
We appreciate your patience. You’ll be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
07:00:13 SystemSystem
Julie U. has joined this session!
07:00:13 SystemSystem
Connected with Julie U.
07:00:23 Customersellingforu2008
hi there
07:00:28 AgentJulie U.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Julie. How may I help you?
07:00:51 Customersellingforu2008
im having some problem julie, in the last hour i just went to try and list an item for sale
07:01:03 Customersellingforu2008
i have made the seller account and all
07:01:10 AgentJulie U.
Hi there! I hope you're doing fine. How may I help you?
07:01:33 Customersellingforu2008
i get this message Thank you for participating in global trade on eBay. In order to begin selling your items on eBay sites not associated with your home country, you will need to take a few steps:
07:01:41 Customersellingforu2008
but i am listing in my home country
07:02:02 Customersellingforu2008
im in the uk and i am try to list on .co.uk, im confused?
07:02:23 AgentJulie U.
I'll be happy to look into this for you.
07:02:34 AgentJulie U.
May I ask where specifically are you getting the message?
07:03:04 Customersellingforu2008
i got the message after i made the description for the item and continued to the next step
07:03:22 Customersellingforu2008
now everytime i try to do anything within the sell panel i get that message
07:03:22 AgentJulie U.
I see. One moment while I'll check it for you.
07:03:54 Customersellingforu2008
thank you
07:06:04 AgentJulie U.
I just want to let you know I am still here and looking into this issue for you. I should be with your shortly.
07:06:26 Customersellingforu2008
its ok, not to worry
07:07:34 AgentJulie U.
Thanks! I appreciate your patience!
07:07:56 Customersellingforu2008
its ok, nothing much else to do this early in the morning
07:08:57 AgentJulie U.
Thanks for the wait! May I ask you to please save the listing you are creating for me to check it on my end?
07:09:20 Customersellingforu2008
it is saved
07:09:24 Customersellingforu2008
You're almost ready to sell this item. Please complete your listing.
Corsair XMS2 2GB 2x1GB PC2-6400 DDR2 800MHz Memory *
07:09:46 Customersellingforu2008
it wont let me do nothing to it now though, when i click on it just takes me to that error page
07:09:47 AgentJulie U.
Thanks!
07:12:22 AgentJulie U.
Thanks for patiently waiting! I have reviewed your listing and I can see that the system asks for you to have a verified PayPal account. I looked into your account and I can see that there is no PayPal e-mail address that is linked on your eBay account. What you can do is to link your PayPal e-mail address, then you'll be able to list your item. Shall I walk you through?
07:13:01 Customersellingforu2008
Thank you for participating in global trade on eBay. In order to begin selling your items on eBay sites not associated with your home country, you will need to take a few steps:
07:13:11 Customersellingforu2008
it says not associated with your home country
07:13:24 Customersellingforu2008
the uk is my home country is it not?
07:14:11 AgentJulie U.
Yes, I can see that you have registered in UK. And also trying to list in our UK site. Please try to link your PayPal e-mail address as part of verification process.
07:14:12 Customersellingforu2008
also read through your sites policy and it isnt nessary to do that unless im registeded in the uk and wanting to sell in the usa or other country
07:15:52 AgentJulie U.
Yes, I understand. May I ask you to please link your PayPal e-mail address to your eBay account, to see if it works?
07:16:14 Customersellingforu2008
ill link it now, but something is wrong with your system
07:16:38 AgentJulie U.
Do not worry, I'll take a note of that and report it.
07:17:02 Customersellingforu2008
i only need to link my paypal if im doing cross border transactions, and thats in your own sites policys
07:18:37 Customersellingforu2008
my paypal account is linked now
07:18:50 AgentJulie U.
Effective March 2008, sellers may be required to offer PayPal or a merchant credit card as one of the payment methods for a specific listing. However, let me further check on the error that you are getting.
07:18:58 Customersellingforu2008
still getting the error message
07:18:58 AgentJulie U.
07:19:12 AgentJulie U.
Okay. Please go to your listing again and try to continue and submit.
07:19:13 Customersellingforu2008
i am offering paypal as the only payment method
07:19:22 Customersellingforu2008
doesnt let me still
07:19:25 AgentJulie U.
Oh, please give me a minute or two to double check.
07:22:50 AgentJulie U.
Thanks for the wait! I am still looking into this.
07:24:05 AgentJulie U.
I have checked on the records and I can see that your PayPal e-mail address is not yet link on your eBay account.
07:24:05 AgentJulie U.
07:24:28 Customersellingforu2008
ok
07:24:38 Customersellingforu2008
i linked it
07:24:41 Customersellingforu2008
hold on
07:25:06 AgentJulie U.
You are trying to ship items Outside UK, that is why you need to have a Verified PayPal account.
07:25:12 Customersellingforu2008
sellingforu2008 eBay Off Off Off
07:25:17 Customersellingforu2008
am i?
07:25:30 Customersellingforu2008
that is a mistake i dont want to ship items outside the uk
07:26:01 AgentJulie U.
Okay. In that case, you just need to choose Domestic only.
07:26:12 AgentJulie U.
Do not choose International shipping.
07:26:20 Customersellingforu2008
it wont let me do anything now in the seller panel
07:26:29 Customersellingforu2008
its just takes me to that message no matter what i do
07:27:27 AgentJulie U.
Oh, you might want to restart the listing and make sure that you only ship to domestic.
07:27:50 Customersellingforu2008
even if i try to make a new listing which should delete that one it still takes me to that message
07:27:51 AgentJulie U.
Make sure also that the item location is in the UK
07:28:12 AgentJulie U.
Please use the "Advanced Sell" option when creating a new one to see the international shipping section to make sure that it is not filled out.
07:28:19 Customersellingforu2008
try logging into my account and you will see yourself
07:28:43 Customersellingforu2008
still takes me to that message
07:29:12 AgentJulie U.
Okay. May I ask you to please try to log out to your eBay account, then log in again?
07:29:22 AgentJulie U.
Also, please try to clear your cache and cookies.
07:29:26 Customersellingforu2008
ok ill do that now
07:30:17 AgentJulie U.
Please, thanks for your cooperation.
07:30:34 Customersellingforu2008
still getting the same message
07:31:37 AgentJulie U.
Hmm.. I will check again. Please hold on.
07:32:43 Customersellingforu2008
no problem
07:33:28 AgentJulie U.
May I ask you to please link your PayPal e-mail address to see if it works?
07:33:42 Customersellingforu2008
do you want me to try and upload a test via turbo lister
07:33:43 AgentJulie U.
Please go to your My eBay page.
07:33:53 Customersellingforu2008
ok
07:33:54 AgentJulie U.
Click on Addresses link under My Account.
07:34:10 AgentJulie U.
Then click on View Shipping Addresses link.
07:34:49 Customersellingforu2008
ive linked it
07:35:10 AgentJulie U.
Please let me check it.
07:35:42 Customersellingforu2008
still getting the same message aswell
07:35:51 AgentJulie U.
Okay. It is now linked.
07:35:56 AgentJulie U.
Oh, no.
07:36:21 AgentJulie U.
let me check your address.
07:37:23 AgentJulie U.
May I ask for your registered address, please?

mirchild · #2 05-27-2008

07:37:39 Customersellingforu2008
43d queen street
07:37:59 Customersellingforu2008
whitehaven
07:38:03 Customersellingforu2008
cumbria
07:38:22 Customersellingforu2008
ca287qd
07:40:02 AgentJulie U.
Thanks!
07:40:42 AgentJulie U.
To be able to list items, you should have a Verified PayPal account.
07:40:52 AgentJulie U.
You need to have Premier or Business PayPal account.
07:40:57 AgentJulie U.
07:41:17 Customersellingforu2008
its a premier account
07:41:40 Customersellingforu2008
and you can list items without according to ebays policys just not many
07:41:41 AgentJulie U.
I would suggest for you to please verify your PayPal account, first.
07:42:08 Customersellingforu2008
i think you dont know why this is happening, but whyever this is happening it shouldnt be as im trying to list in my home country anyhow
07:42:47 AgentJulie U.
I understand that you do have a premier account, but it doesn't necessary mean that it already verified by PayPal.
07:43:29 Customersellingforu2008
the only step i havent completed in the add a bank account step julie
07:43:41 Customersellingforu2008
as i cant get the ammounts yet
07:43:50 Customersellingforu2008
i have done my credit card and my home is confirmed already
07:44:25 Customersellingforu2008
and besides the point its telling me i cannot list in other countrys and i am clearly only trying to list in my home country anyhow
07:44:47 AgentJulie U.
I already talked to my colleague about your concern, and one reason that we are looking is the address that you have registered, since it is not a usual UK address. However, second reason could be, your PayPal account which is not yet verified.
07:45:28 Customersellingforu2008
what? its a usual uk address in the lake district
07:45:33 Customersellingforu2008
in the uk
07:46:06 AgentJulie U.
Okay, if that is the case. Possible reason could be your PayPal account.
07:46:06 Customersellingforu2008
before it let me made the listing and everything too
07:46:14 Customersellingforu2008
now it doesnt let me do anything at all
07:46:52 Customersellingforu2008
considering if i want to list on ebay.co.uk and im registered in the uk then your policys state i can
07:47:16 Customersellingforu2008
so paypal isnt a issue here regardless of if its linked or now
07:47:18 Customersellingforu2008
not*
07:48:27 AgentJulie U.
I am also considering that case.
07:49:47 Customersellingforu2008
can you speak to nobody higher as it appears on my end to be some yechnical error
07:50:39 Customersellingforu2008
or can you not delete the listing i had made to see if that was the problem, as obviously it let through to make the listing but now for some reason i cannot delete the listing or do anything
07:51:48 AgentJulie U.
We also consider the address that you have registered. Possibility is it has been flagged by Trust and Safety of requiring this. So currently there is no way out other than getting PayPal Verified and link it.
07:52:13 AgentJulie U.
07:52:53 AgentJulie U.
So what you can do at this point is to get you PayPal account verified. You can e-mail PayPal about it.
07:53:00 Customersellingforu2008
that is the sillyiest thing ive heard, its a normal address
07:53:11 AgentJulie U.
Then you can try again to list your item,.
07:53:21 Customersellingforu2008
do you mind if i keep this transcript julie?
07:54:19 AgentJulie U.
Yes, no worries. If it doesn't work I am afraid you need to register again.
07:54:58 Customersellingforu2008
register again? i dont see why i should need to
07:55:43 Customersellingforu2008
ok thanks for letting me keep this transcript as i will hand it to my solicitor along with a copy of your companys policy this morning
07:56:44 AgentJulie U.
I can see that you just registered the account and there is no feedback score yet. If getting your PayPal account verified, and link it to your eBay account, and you still get the same error message, am afraid you really need to register again.
07:56:59 AgentJulie U.
07:57:52 AgentJulie U.
I am also making a note on this, this is not a usual problem that member is encountering. I'll make a report on this to look further.
07:57:55 Customersellingforu2008
No problem julie, my concern is if ebay staff do not even know what to do or why things happen how does anything ever get solved
07:58:24 AgentJulie U.
I understand your point.
07:58:54 AgentJulie U.
But consider to verify your account in PayPal, to see if it will help.
07:59:25 Customersellingforu2008
i will but i shouldnt have to considering your policy
07:59:58 Customersellingforu2008
and to wait for the bank part may take another few days which is obviously lost business for me
08:00:34 AgentJulie U.
Other option also for you to do is to send an e-mail to our Trust and Safety Department for them to review the case and give possible options to get this resolved.
08:00:35 Customersellingforu2008
and i feel my address is being discriminated against hence why my solicitor will take action over this instance
08:01:49 Customersellingforu2008
i thought i was speaking to an ebay representative now, cant you speak to T&S
08:03:30 AgentJulie U.
I apologize for that, however, I cannot give you the direct reason for this. What I can do is to give you options to get this resolved. First, let your PayPal account be verified, please send an e-mail to PayPal. This is the page: Contact Us - PayPal
08:03:35 AgentJulie U.
08:03:59 Customersellingforu2008
why whould sending a ebay to paypal help
08:04:05 AgentJulie U.
The second option is to send an e-mail to our Trust and Safety Department, using this link: eBay Help : Contact Us
08:04:06 Customersellingforu2008
it is ebay i have the problem with?
08:05:00 AgentJulie U.
I understand however, this can be resolved by having a verified PayPal account, that is why you need to contact PayPal to verify your account.
08:05:01 AgentJulie U.
08:05:51 AgentJulie U.
Then, you can send an e-mail to our Trust and Safety Department to review the case, and give you options to get this resolved.
08:06:04 Customersellingforu2008
please can you tell me why ebay have policys in force?
08:06:19 AgentJulie U.
Trust and Safety Department has e-mail support and we do not have direct contact to them, only members are able to directly contact them by sending an e-mail to the link I gave you.
08:06:51 Customersellingforu2008
isnt it to enforce them? so why is ebay differing over its policys with me? is it discrimination?
08:06:57 Customersellingforu2008
ok i will email T&S
08:07:36 Customersellingforu2008
please can i ask why there is a ebay live help if really they cant help with problmes just make guesses to why this is happening?
08:09:37 AgentJulie U.
We here on Live Help can answer general questions, and can direct you to proper departments that can address your concerns. It is not necessary that we can answer all member's concerns. at this point, I already did my best to give you options to get your issue resolved, however, to look into this further, you need to contact our Trust and Safety Department.
08:09:47 AgentJulie U.
08:10:05 AgentJulie U.
They have all the resources to review your case and give you the steps to do to get this resolved,.
08:10:10 Customersellingforu2008
ok julie im not getting at you directly, just the company which you work for
08:10:35 Customersellingforu2008
looking over the internet at the minute i see hundreds of compaints that are similiar to mine
08:10:53 Customersellingforu2008
we cant all be wrong can we
08:13:07 AgentJulie U.
What happens is that sometimes there are limitations placed on a member's account. There are different types. In your case, honestly, this is the first time I've encountered this which is I ask for my colleague's help, which we look into different factors that affects this.
08:13:33 AgentJulie U.
08:14:01 AgentJulie U.
I would appreciate if you can contact PayPal to verify your PayPal account. And to send an e-mail to our Trust and Safety Department to look into this further.
08:14:05 Customersellingforu2008
i dont understand how my address is unusual
08:14:17 Customersellingforu2008
all uk addresses are set up that way
08:14:53 AgentJulie U.
That is only one factor that we are looking, that is why you need to contact our Trust and Safety Department for them to review the case and check it for you.
08:14:57 Customersellingforu2008
so its cant be an address issueas for a paypal issue its not required to have a linked on confirmed paypal account on ebay to list locally
08:15:48 Customersellingforu2008
so im confused, however i understand its not your fault, at the end of the day your just trying to make bread like us all and you can only work with the resources given
08:16:08 AgentJulie U.
Thanks for your understanding.
08:16:10 Customersellingforu2008
so i thank you julie
08:16:53 AgentJulie U.
You're welcome! Please contact PayPal and verify your account, and send an e-mail to our Trust and Safety Department to review your case as quickly as possible.
08:17:13 Customersellingforu2008
no problems thank you
08:17:23 AgentJulie U.
I appreciate your patience and cooperation with regard to this issue.
08:17:33 AgentJulie U.
I hope that this will resolve soon.

MasterChief · #3 05-27-2008

Agent Julie U should run for president.

Van Player · #4 07-18-2008

i had the same thing happen.. try to listing on eB*com with a US reg account, and it kept giving me the same BS message. also. . i contacted live help as well, went through the same kinda marathon chat too.. no help.

when that happens, just drop the account and start a new one.. that is the only thing i can suggest