No, it is not incompetence nor a lie.
There are laws and guidelines set out under FSA regulations with regard to third party organisations that handle financial transactions that prevent them from holding client funds and earning interest from it.
All client funds are held in non interest bearing accounts, this is standard throughout the financial industry.
So p/p are probably not making anything from delaying or holding client monies, not unless they want the wrath of the FSA coming down on them.
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