Re: Buyer opened a not as described case, because he couldn't initiate a return.
Depends on your account. Also really depends on how competent you are with speaking with eBay. I have absolutely no problem calling eBay if I know I have a justified reason to do so.
Keep in mind have all your information readily available upon calling stealth or not. I wouldn't say I call in all the time but I do when I have a case opened that simply is a scam. Ebay will help us out, they aren't completely evil, but you must know what your talking about and confident in your reasoning.
Its important when referring to case(s) to NEVER ask to close a case as they usually with take that as your saying the customer is right, refund them the money now. Super lame but it is what it is. I recommend to not have the approach where you can never call eBay, because once your accounts grow to actual businesses (if they aren't already), you will need to call eBay regardless.
People might differ in opinions but I can say for me personally I never had issues calling in. Again you must be confident in your communication skills. Lastly keep in mind what really dictates your bad dsr removal is simply the eBay rep you speak with. Get a bad rep? Call back...be patient, never ever should any signs of impatience, treat the respect even if they don't offer it back!
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