huge increase in inr

#1 08-07-2014

Any other uk users of royal mail noticed a large spike of item not recieved cases/messages?

either somethingsbup at royal fail or buyers are getting worse.

GreenBean · #2 08-07-2014

Combo of both.

Two accounts darn sarf are having issues big time.

JamesNorth101 · #3 08-07-2014

Had a huge spike recently in INR cases on a couple of accounts. Its done my defect rate all sorts of damage for the next 3 months on those accounts.

stevebills · #4 08-07-2014

Royal Mail sack someone for stealing everyday thats 355 peps a year jokers

stevebills · #5 08-07-2014

Postman who targeted the City of London in biggest letter theft in Royal Mail history to steal £2.3MILLION weeps in the dock as he is jailed for eight years

stevebills · #6 08-07-2014

Royal Mail worker 'stole more than 42,000 parcels and packages'

Geegee83 · #7 08-07-2014

I've noticed the opposite at the moment, but a few weeks ago I had a bad week I must admit, it's hard to not let it bother you, especially when you get the "not got it" emails that are most likely scammers.

That stupid advert they put up now and again "We guarantee you will get your item, or you money back", doesn't help.

JamesNorth101 · #8 08-07-2014

It is very frustrating to be punished as a seller for Royal Mail's incompetence. Sending all items via tracked mailed would be the ideal solution, but it is just not a feasible options as it triples already high postage costs.

stevebills · #9 08-07-2014

im testing the water with Inpost and its cheap as chips and citylink do the deliveries

rsot · #10 08-07-2014

Quote:

Originally Posted by stevebills

Postman who targeted the City of London in biggest letter theft in Royal Mail history to steal £2.3MILLION weeps in the dock as he is jailed for eight years

Legendary.

efo · #11 08-07-2014

Quote:

Originally Posted by stevebills

im testing the water with Inpost and its cheap as chips and citylink do the deliveries

Having nothing but trouble with inpost recently. Sent 280 items with them since May, ~60 took over 7 WORKING days to get there - my DSRs are not looking great.

#12 08-07-2014

Atleast I know im not being targeted.

Its about time royal mail tracked all parcels.

Kiroshi · #13 08-07-2014

Yes I have noticed an increase also.

I am very very lucky that my items all cost £3 so to keep high ratings I send another out without question. Some could call that too trusting but my last account was top rated seller and 100% feedback.

oompaloompa · #14 08-08-2014

I think some people, only a proportion of inr are snad but cannot be bothered to return it...I believe most post turns up, poss late, but service is still good.....I noticed it too btw

MM78 · #15 08-08-2014

In the US we have same issues:
Ohio postal worker caught dumping mail in trash

An0nym0u$ · #16 08-08-2014

I'm also getting a few item not received cases, even though tracking shows it was delivered.

One recent transaction, customer claimed it never arrived and I was furious. I called up USPS to do an investigation. USPS concluded item was in fact delivered.

Customer escalated case to eBay and they won. I lost the case, the item, and $150.

I saw there was an Appeal button. So I said, what the heck?, I gave eBay the USPS case# and wrote to them in summary...."The Government provided proof to me it was delivered, what more do you need and why does eBay believe this fraudulent buyer?"

Two days later, I get this email...

Quote:

Dear xxxxxxxxx

Thank you for contacting us about case 1234567 for the following item:

We've reviewed your concerns and have reversed the outcome of the case. Within 48 hours, we'll credit the PayPal account used to provide reimbursement for this case. If you used another payment method, please open a PayPal account with the email address we have on file. This will enable you to claim your money.

I nearly did back flips

MM78 · #17 08-08-2014

Quote:

Originally Posted by An0nym0u$

I'm also getting a few item not received cases, even though tracking shows it was delivered.

One recent transaction, customer claimed it never arrived and I was furious. I called up USPS to do an investigation. USPS concluded item was in fact delivered.

Customer escalated case to eBay and they won. I lost the case, the item, and $150.

I saw there was an Appeal button. So I said, what the heck?, I gave eBay the USPS case# and wrote to them in summary...."The Government provided proof to me it was delivered, what more do you need and why does eBay believe this fraudulent buyer?"

Two days later, I get this email...

I nearly did back flips

isitworththestress · #18 08-08-2014

Quote:

Originally Posted by An0nym0u$

I'm also getting a few item not received cases, even though tracking shows it was delivered.

One recent transaction, customer claimed it never arrived and I was furious. I called up USPS to do an investigation. USPS concluded item was in fact delivered.

Customer escalated case to eBay and they won. I lost the case, the item, and $150.

I saw there was an Appeal button. So I said, what the heck?, I gave eBay the USPS case# and wrote to them in summary...."The Government provided proof to me it was delivered, what more do you need and why does eBay believe this fraudulent buyer?"

Two days later, I get this email...

I nearly did back flips

The only problem I have is why they did not do their job right in the first instance?

Great that you got your money back though

JamesNorth101 · #19 08-08-2014

Quote:

Originally Posted by An0nym0u$

I'm also getting a few item not received cases, even though tracking shows it was delivered.

One recent transaction, customer claimed it never arrived and I was furious. I called up USPS to do an investigation. USPS concluded item was in fact delivered.

Customer escalated case to eBay and they won. I lost the case, the item, and $150.

I saw there was an Appeal button. So I said, what the heck?, I gave eBay the USPS case# and wrote to them in summary...."The Government provided proof to me it was delivered, what more do you need and why does eBay believe this fraudulent buyer?"

Two days later, I get this email...

I nearly did back flips

Win for the good guys.

Makes a nice change.

bigdaz · #20 08-09-2014

my issue is that these open cases harm your bloody ratings now

freeuk7 · #21 08-09-2014

Quote:

Originally Posted by bigdaz

my issue is that these open cases harm your bloody ratings now

ebay also set this up nicely for buyers to automatically open inr cases.
If a customer try to contact his seller to ask about delivery and click on item not received on ebay message system, ebay automatically re-direct to open a case.

rsot · #22 08-09-2014

Quote:

Originally Posted by freeuk7

ebay also set this up nicely for buyers to automatically open inr cases.
If a customer try to contact his seller to ask about delivery and click on item not received on ebay message system, ebay automatically re-direct to open a case.

These auto-opening of cases is troublesome