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02-03-2016
| | Senior Member | | Join Date: Aug 2012
Posts: 284
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Activity: 0% Longevity: 67% | | Re: Do you offer returns? Quote:
Originally Posted by Jennifer91 Returns is a most to be high ranking on the search no? And also to be top rated seller. | Yeah it's believed that offering returns increases your search rank... also I believe you can be a TRS without returns but you won't get the discount on your listing's FSV unless you offer a 30 day return policy.
I just refund them and tell them sorry for the hassle they had with the item, no need to return... if it has value worth fighting for I'll mail them the shipping label with the name 'RETURNS CENTER' and an address I have access to.
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02-04-2016
| Senior Member | | Join Date: Jan 2016
Posts: 253
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Activity: 0% Longevity: 48% | | Re: Do you offer returns? Quote:
Originally Posted by Mitsu Yeah it's believed that offering returns increases your search rank... also I believe you can be a TRS without returns but you won't get the discount on your listing's FSV unless you offer a 30 day return policy.
I just refund them and tell them sorry for the hassle they had with the item, no need to return... if it has value worth fighting for I'll mail them the shipping label with the name 'RETURNS CENTER' and an address I have access to. | I do the same "Returns" yeah some people just complain about anything, I've had some who complained about packaging and not liking it. Like really? Then they tell you "what are you going to do about it?" those people are so problematic.
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02-04-2016
| Senior Member | | Join Date: Apr 2015
Posts: 575
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Activity: 0% Longevity: 52% | | Re: Do you offer returns?
I sometimes receive packages that have a return label already in the package. How does this work? Someone above said that UPS offers this. I would only be wanting to include this in certain packages that are high dollar. I use USPS, not UPS. Assuming that the original shipment must also be UPS, does USPS offer anything like this? And how does it work? Does it cost anything to print it or does it just charge you if the label is used?
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08-04-2016
| Junior Member | | Join Date: Jun 2015
Posts: 27
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Activity: 0% Longevity: 51% | | Re: Do you offer returns?
I do. The way I see it, they're going to find a way to return it whether or not you have it returns enabled or not. I cut my losses and just let them keep the item, but ask for positive feedback in exchange. Always works. However, I feel like some people are catching onto this method and use it to get free stuff.
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08-04-2016
| | Senior Member | | Join Date: Sep 2010
Posts: 2,340
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Activity: 0% Longevity: 79% | | Re: Do you offer returns? Quote:
Originally Posted by SOLUNA I do. The way I see it, they're going to find a way to return it whether or not you have it returns enabled or not. I cut my losses and just let them keep the item, but ask for positive feedback in exchange. Always works. However, I feel like some people are catching onto this method and use it to get free stuff. | NEVER ask for feedback in exchange. That's considered feedback manipulation and can get you banned right quick.
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08-20-2016
| Subscribed [VIP] | | Join Date: Aug 2013
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Activity: 0% Longevity: 61% | | Re: Do you offer returns?
I Sell on ET.SY
I offer return. However my shipping cost is very high. I send products from Turkey and use DHL, Fedex and UPS Express services. Shipping cost covers around %35 of the total turnover. Even my products are cheaper then the shipping cost.
If a buyer is not happy with the products, I offer return, But tell them that the shipping cost would be very high for them. Most of them dont want to pay the returning shipping cost.
For the second round , I offer partial refund and tell them that the products would stay at them. Most of them; maybe 90-95% accepts it.
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08-23-2016
| Junior Member | | Join Date: Mar 2016
Posts: 120
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Activity: 0% Longevity: 47% | | Re: Do you offer returns?
Put me in the group that doesn't accept returns, and I just refund.
I'd rather take that loss and stay under the radar.
Of course, most of my stuff is $10 or less, so I can take that hit since I sell in bulk.
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10-18-2017
| Junior Member | | Join Date: Sep 2017
Posts: 5
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Activity: 0% Longevity: 38% | | Re: Do you offer returns?
Dear celebrityphotos4you,
If you have 10 phrases for a week the $ 100 also could be painful.
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06-08-2019
| Junior Member | | Join Date: Apr 2019
Posts: 32
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Activity: 0% Longevity: 29% | | Re: Do you offer returns? Quote:
Originally Posted by empire1969 I think it adds credibility to your listing, and maybe reduces your risk potential. If you do allow for returns, where do you ask buyers to send it? | accepting returns makes buyers more likely to buy from you. Unless none of your competitors are offering returns.
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06-09-2019
| | Senior Member | | Join Date: Sep 2010
Posts: 2,340
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Thanked 444 Times in 346 Posts
Activity: 0% Longevity: 79% | | Re: Do you offer returns? Quote:
Originally Posted by usher accepting returns makes buyers more likely to buy from you. Unless none of your competitors are offering returns. | really? You're going to bring back a thread from 2017????
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06-09-2019
| | Executive [VIP] | | Join Date: Dec 2009
Posts: 76,090
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Thanked 8,937 Times in 8,228 Posts
Activity: 100% Longevity: 83% | | Re: Do you offer returns? Quote:
Originally Posted by james13v really? You're going to bring back a thread from 2017???? | Thanks for the Sunday chuckle |
09-08-2019
| | Junior Member | | Join Date: Aug 2019
Posts: 19
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Activity: 0% Longevity: 27% | | Re: Do you offer returns?
i'm always accepting returns as well
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09-08-2019
| | Senior Member | | Join Date: Sep 2010
Posts: 2,340
Thanks: 659
Thanked 444 Times in 346 Posts
Activity: 0% Longevity: 79% | | Re: Do you offer returns? Quote:
Originally Posted by AMZPremium i'm always accepting returns as well | really? You're going to bring back a thread from 2019.5????
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09-11-2019
| | Senior Member | | Join Date: Jul 2018
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Activity: 91% Longevity: 33% | |
why not?
return never go away, Quote:
Originally Posted by pricha if you business is long term, then it is smart to be good seller. Good seller offers free returns, and no matter if that will cause a little loss. If you are good seller - there will be not much returns. | yOU MUST BE Working for Ebay,thats how Ebay thinks,good sellers dont get too many returns.
But margin is thin so free returns can put a dent in your pocket book,also returned merchandise could be a counterfeit,siwtcharoo,used ,damaged.
I have a buyer who bought a gold bangle from me,her wrist is too thick for that size,when it was returned,it was out of shape,how am I supposed to resell it?
Sometimes it is buyer remorse,they think they can flip and turn a profit,sometimes they need to go to a party with your designer gown,handbag?
Even wedding gown?
A local handyman told me once he bought a tool on Ebay,used it and return it as renting it cost him too much money
anyway,INAD trumps seller no return policy,no return means you dont want the item back
Last edited by TGMT²; 06-30-2020 at 06:57 PM.
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11-11-2019
| Senior Member | | Join Date: Oct 2018
Posts: 391
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Activity: 0% Longevity: 32% | | Re: Do you offer returns? Quote:
Originally Posted by empire1969 I think it adds credibility to your listing, and maybe reduces your risk potential. If you do allow for returns, where do you ask buyers to send it? | if you business is long term, then it is smart to be good seller. Good seller offers free returns, and no matter if that will cause a little loss. If you are good seller - there will be not much returns.
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01-10-2024
| | Senior Member | | Join Date: Jul 2018
Posts: 12,212
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Activity: 91% Longevity: 33% | | Re: Do you offer returns?
Ebay buyers do not read your return policy,if you refuse return,then they will just open a cAse of INAD item not as described and make you pay return shipping
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01-11-2024
| | Senior Member | | Join Date: Sep 2010
Posts: 2,165
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Activity: 10% Longevity: 78% | | Re: Do you offer returns? Quote:
Originally Posted by agent006140 Ebay buyers do not read your return policy,if you refuse return,then they will just open a cAse of INAD item not as described and make you pay return shipping | Yes always best to offer 30 day return paid by the buyer, than no return, you may luck out and they choose wrong size or does not fit and they pay. Otherwise it will be a INAD with you paying the return mailing costs.
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01-11-2024
| | Executive [VIP] | | Join Date: Dec 2009
Posts: 76,090
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Activity: 100% Longevity: 83% | | Re: Do you offer returns?
old post from 2019 dug up
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01-11-2024
| | Senior Member | | Join Date: Sep 2010
Posts: 2,165
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Activity: 10% Longevity: 78% | | Re: Do you offer returns?
You cannot beat the oldies, mind you the thread is still relevant to today.
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01-11-2024
| Senior Member | | Join Date: Aug 2018
Posts: 367
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Thanked 54 Times in 47 Posts
Activity: 38% Longevity: 33% | | Re: Do you offer returns?
I do not offer them on either account as I only want buyers who are serious about the item. I try to resolve issues so there is no need to open a return, as buyers can regardless....
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01-12-2024
| Junior Member | | Join Date: Sep 2023
Posts: 255
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Thanked 38 Times in 35 Posts
Activity: 18% Longevity: 3% | | Re: Do you offer returns? Quote:
Originally Posted by Automasters I do not offer them on either account as I only want buyers who are serious about the item. I try to resolve issues so there is no need to open a return, as buyers can regardless.... | Are you selling from personal accounts then? I'd assumed .com are the same as .co.uk where businesses have to accept returns.
IMO it is madness to try and run a successful business from personal accounts.
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02-15-2024
| | Super Moderator | | Join Date: Jul 2008
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Activity: 55% Longevity: 91% | | Re: Do you offer returns?
whether you accept returns or not, if a buyer files a claim with eBay it won't matter.
I find it useless to set "no returns".
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